Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Voir plus
L'entreprise a répondu
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Voir plus
L'entreprise a répondu
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Coordonnées de contact
531A Upper Cross Street, 051531, Singapore, Singapour
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Help for refund
Hi Godie,
Thanks for your excellent service and good support and the deputies can settle so fast.
Best regards,
Kent
4 février 2026
Avis spontané
Réponse de Drive lah
Hi Kent,
Thanks for the positive review. We're glad you had an excellent experience. We'll make sure to pass on your kind words to Godie. Enjoy your day.
- The Drive lah Team
Customer service is top notch
Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of issues and for once, the live chat actually resolved them for me. Both Jeremy and Rhea have been incredibly patient and knowledgeable to be able to walk me through the process towards the positive outcomes. Kudos to them! Now I hope the car pick up and drop off processes will be easy.
3 février 2026
Avis spontané
Réponse de Drive lah
Hi Kevin,
Thanks for the feedback! We’re glad Jeremy and Rhea could make your account verification sign-up and booking experience smooth and stress-free. Good planning by you getting onto it in advance of your booking.
We’re confident your pickup and drop-off will be just as seamless — enjoy your trip! Look forward to hearing how it goes and reading your review at the end of your trip :-)
— The Drive lah Team
Helpdesk is super helpful and very…
Helpdesk is super helpful and very responsive. Service is great!
29 janvier 2026
Avis spontané
Réponse de Drive lah
Hi My
Thanks for the reviews and the great feedback. We’re glad our Helpdesk could provide fast, responsive support. Our hard work is paying off! That’s exactly what makes car sharing with Drive lah stress-free and easy — quick assistance so you can spend more time on the road and less time worrying about the details. Good to have you in the community, enjoy your day!
— The Drive lah Team
Thank
The confirmation is fast
29 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Andy,
Thanks for the positivity, we're glad you had an excellent experience. Remember to tell your friends.
- The Drive lah Team.
Phone number change
Very prompt and immediate assistance by Gem! Thank you.
28 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Mike,
Thanks for the feedback! We’re glad Gem could handle your phone number update quickly and smoothly. Fast, reliable support like this is what differentiates car sharing with Drive lah.
Thanks for choosing Drive lah.
— The Drive Lah Team
Trixie the one that helps alot by…
Trixie the one that helps alot by guiding our journey from pending till approved!!! Thanks Trixie!!! Much appreciate for ur time to help us in this Drivelah apps..Thumb up to Trixie the live agent!!
28 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Castella,
Thanks for the review and the positivity. We’re happy Trixie could guide you smoothly from pending to approved and will pass on your good wishes to her. This is the kind of hands-on support that makes car sharing with Drive lah stress-free and keeps you on the road faster — no long waits, no headaches. Welcome to the community and remember to tell your friends.
— The Drive lah Team
Great customer service at Drive lah
Great customer service at Drive lah.
Special thanks to Edelyn of the customer service team for her great comms and efficient service in addressing my concerns at Drive lah.
28 janvier 2026
Avis spontané
Réponse de Drive lah
Hi PJ,
Thanks for the fantastic feedback! We’re really glad Edelyn could provide clear communication and efficient support to address your concerns. That’s exactly what makes car sharing with Drive lah so convenient — fast, reliable service and the freedom to get on the road without the usual rental hassles. Enjoy the drive.
— The Drive lah Team
Pleasant experience
Melvin was quick to respond and detailed in giving answers.
Helped to resolve matter in a short time.
27 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Andrew,
Thanks for the shout-out! Melvin’s all about fast, clear answers and getting you back on the road without the runaround. Glad everything was sorted quickly — that’s car sharing done right. Remember to tell your friends.
- The Drive lah Team
Great help with the re verification and…
Great help with the re verification and steps towards it
26 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Nafri,
Thanks for the great feedback! We’re glad the team could walk you through the re-verification steps and get everything sorted smoothly. Keeping verification quick and clear helps ensure our car-sharing community stays safe, trusted, and ready to hit the road without delays.
Enjoy the drive and fee free to come back and leave us another review at the end of your first trip.
Appreciate you choosing Drive lah.
- The Drive lah Team
Emmanuel was excellent—helpful
Emmanuel was excellent—helpful, proactive, and responsive throughout the process. He made everything very easy for me, and I will definitely rely on him and his team again should any issues arise in the future. 👍😊
25 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Yan,
Thanks for the review. Love hearing this! Emmanuel really embodies what Drive lah car sharing is all about — proactive support, quick action, and making the whole experience effortless from start to finish. Knowing you’d confidently rely on the team again means we’re doing our job right. Thanks for the endorsement. Fell free to repost to Google https://g.page/r/CVx-yrgveme5EAI/review
Thanks for choosing Drive lah, and we’ll be here whenever you need wheels again. Enjoy the drive!
- The Drive lah Team
Prompt & Helpful Customer Service
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. All of which were super friendly, helpful, informative and patient in guiding me through the process of getting my account status approved. Their replies were prompt and efficient in making sure that I understood my own situation and I couldn't ask for a better service. Thanks!
26 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Jin,
Hi there,
Wow, thanks for the detailed feedback! Doris, Amber, and Trixie are all about turning tricky account issues into smooth, hassle-free resolutions. Fast, friendly, and clear support like this is exactly what makes car sharing with Drive lah simple, reliable, and stress-free — so you can focus on hitting the road with confidence. Feel free to come back and leave us another review at the end of your first Trip, and you can alway repost to Google here https://g.page/r/CVx-yrgveme5EAI/review.
- The Drive lah Team
— The Drive lah Team
Amber helpful
25 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Ridzuan,
Thanks for the positivity and the five star review. We're glad you had an excellent experience.
- The Drive lah Team
My experience with amber is great
My experience with amber is great, willing to help!
24 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Shaik,
Thanks for taking the time to leave a review. Love hearing this! Amber’s all about making things smooth and stress-free, so you can focus on enjoying the freedom of car sharing. Quick help, friendly support, zero hassle — that’s the Drive lah way. Enjoy the drive!
— The Drive lah Team
Im happy with the customer service…
Im happy with the customer service staffs, both Doris and Melvin quick responses help me resolve my issues.
24 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Mahd,
Fantastic to hear! Fast, responsive support from Doris and Melvin ensures any bumps along the way don’t slow you down — keeping car sharing with Drive lah easy and reliable.
Thanks for the review, and thanks for choosing Drive lah!
- The Drive lah Team
Drive lah support chat was helpful to…
Drive lah support chat was helpful to resolve my enquiries, MELVIN was a great help well appreciate:)
24 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Rajindra,
Thanks for the review. Love hearing this! Melvin made sure your questions were sorted fast so you could get back to what really matters — hitting the road and enjoying the freedom of car sharing. Smooth support, zero stress, all the perks of flexible driving.
- The drive lah Team
I was having some trouble on the…
I was having some trouble on the DriveLah app, and reached out to the support team. Melvin from DriveLah was very helpful in solving my issues. Thank you!
23 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Saheera,
You're welcome, thanks for sharing! We’re glad Melvin could jump in and sort out your app issues quickly and you had an excellent experience. Friendly, reliable, human support makes a big difference, and car sharing with Drive lah smooth, easy, and stress-free.
Thanks for choosing Drive lah, enjoy the drive.
— The Drive lah Team
Updating if details via the whatsapp…
Updating if details via the whatsapp was fast and swiftly done 👍
22 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Ambrose,
Great to hear! Fast, hassle-free updates like this are exactly the kind of smooth, convenient support that makes car sharing with Drive lah effortless. Quick fixes, more time on the road! Thanks for the review, enjoy your day!
— The Drive lah Team
Efficiency
The verification is fast and smooth supporting by the great support team.
21 janvier 2026
Avis spontané
Réponse de Drive lah
Hi CK,
Awesome to hear this! Quick and smooth verification is exactly what we aim for, and our support team is always ready to make getting started with Drive lah hassle-free. We'come to the community, here’s to more easy, stress-free car-sharing adventures! Come back and leave us another review at the end of your trip.
— The Drive Lah Team
I had a good experience with Drive Lah
I had a good experience with Drive Lah. The Resolutions Team was responsive and professional, especially Godie, who kept me updated throughout the process. My case was handled promptly and communication was clear and reassuring. I appreciate the effort taken to resolve the issue efficiently. Overall, a reliable platform with helpful customer support.
20 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Ica,
Love hearing this! Godie and our Resolutions Team make sure problems get sorted quickly and smoothly, so you can get back to the freedom of car sharing without the stress. Clear communication, fast action, and reliability — that’s what makes Drive lah a platform you can trust, and the preferred car sharing platform in Singapore. We're glad you had a great experience, feel free to repost on Google https://g.page/r/CVx-yrgveme5EAI/review, and remember to tell your friends.
Thanks for choosing Drive Lah.
- The Drive lah Team
Rhea was a great help
Rhea was a great help! She stayed on the line whilst I enquire with the mechanic on the tyre changing process.
18 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Jack,
Thanks for sharing your experience! We’re glad Rhea could stay on the line and guide you through the tyre process — that kind of hands-on, supportive service is exactly what makes Drive lah Singapores premier car sharing service. Now you're back on the road, enjoy the drive and remember to come back and leave us another review at the end of your trip!
— The Drive lah Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.