Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Voir plus
L'entreprise a répondu
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Voir plus
L'entreprise a répondu
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Coordonnées de contact
531A Upper Cross Street, 051531, Singapore, Singapour
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Customer Service
Customer service was prompt and the call was short and simple, very efficient system, agent's name is TRIXIE
18 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Shajahan,
Thank you for the great feedback! We’re glad to hear you had a smooth and efficient experience with our customer service. We’ll be sure to pass your kind words on to Trixie. Thanks for choosing Drive lah 🚗
- The Drive lah Team
Petty issue partially resolved.
17 janvier 2026
Avis spontané
Réponse de Drive lah
Hi EMS,
We’re glad the issue could be addressed and partially resolved. If there’s anything further we can assist with, feel free to reach out — we’re here to help.
- The Drive lah Team
Registration was fast and effecient
New to the platform.Hopefully everything goes well and smooth.Thank you
16 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Amiruddin,
Welcome to Drive Lah!
We’re glad to hear your registration was fast and efficient. You’re all set to enjoy a smooth, flexible car-sharing experience — great value, real cars, real people. Thanks for joining us, and happy driving 🚗✨
- The Drive lah Team
Very good support and very professional…
Very good support and very professional from Trixie
16 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Franck,
Thank you for your positive review! We’re really glad you had a great experience and that Trixie was able to support you so professionally. We’ll be sure to share your feedback with her — thanks for choosing Drive lah 🚗✨
- The Drive lah Team
Fast and efficient support
Fast and efficient support. Thanks to Trixie for her professional support.
15 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Terrence,
Thank you, we appreciate your feedback!
We’re glad to hear you had a fast and efficient experience, and that Trixie was able to support you professionally. We’ll be sure to pass your kind words on to her. Thanks for being part of the Drive lah community 🚗✨. Enjoy your day!
- The Drive lah Team
Edelyn your Cs did a good job and got…
Edelyn your Cs did a good job and got back to me . she is reliable...
9 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Ean,
Thank you for the feedback! We’re glad to hear our team provided reliable and helpful support. We’ll be sure to pass on your kind words — it’s always great to know our team is making your experience smooth and hassle-free. The way it should be!
— The Drive lah Team
Customer service feedback
The customer service is very prompt and helpful.
As a first time user, there were several queries i had and issues i faced - all were promptly addressed by the customer service team.
They were polite, friendly and efficient.
Special thanks to Doris, Trixie and Amber.
10 janvier 2026
Avis spontané
Réponse de Drive lah
Hi Anita,
Thanks for sharing your experience! We’re glad our team could make your first Drive lah experience smooth and hassle-free. Our goal is to make car sharing simple, convenient, and reliable — and it’s great to hear Doris, Trixie, and Amber delivered just that.
We look forward to keeping you on the road with ease!
— The Drive lah Team
Rhea customer service was good
11 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for the positive review, we're glad you had a good experience.
Received assistance from Gem for a…
Received assistance from Gem for a technical issue. She was polite and pleasant throughout the conversation, and the issue was solved within reasonable timeframe. Thank you!
8 janvier 2026
Avis spontané
Réponse de Drive lah
Thank you for sharing this with us — it’s great to hear that Gem was polite, pleasant, and able to resolve the issue for you within a reasonable timeframe. That's exactly what we aim for.
We’ll happily pass your feedback on to her. Thanks for choosing Drive lah, and we’re always here if you need further support!
swift response and efficient for…
swift response and efficient for customer service
6 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for your positive review. We're glad you had a good experience!
Fast response and Easy to communicate
Fast response and Easy to communicate
3 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for the positive review. Fast responses and easy communication are what we pride ourselves on.
Rhea Immediate and responsive staff
Rhea Immediate and responsive staff. Appreciate the explanation and support.
3 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for the positive review. We’re glad Rhea could assist you quickly and clearly. Look forward to being of assistance in future should you need.
Réponse de Drive lah
Thanks for the endorsement. Patience, is only one a Ambers great qualities. We'll be sure to pass it on to her. Enjoy your day!
Positive experience with Ralph, theonboarding officer
The onboarding officer, Ralph, was very responsive and gave excellent assistance to my application.
2 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for sharing! We’re glad Ralph could provide such responsive and helpful support during your application — we’ll pass on your kind words to him!
Seca was quick to respond and helpful…
Seca was quick to respond and helpful in assisting my request.
2 janvier 2026
Avis spontané
Réponse de Drive lah
Thanks for the positive review and endorsement of Seca's work. We'll pass on the message. Enjoy your day!
Jeremy is very helpful and patient in…
Jeremy is very helpful and patient in helping me to verify my particulars. Thank you Jeremy for your patience
31 décembre 2025
Avis spontané
Réponse de Drive lah
Thanks for the positive review and endorsement of Jeremy's work. We'll pass on the message. Enjoy your day!
Réponse de Drive lah
Hi Ji Wi,
We’re sorry to hear that you feel this way. That’s not the experience we want anyone to have with Drive lah.
We reached out to better understand what happened, but didn’t receive a response. If you’re open to it, we’d genuinely like to look into your experience and see how we can help — please feel free to contact our support team at any time so we can assist you. We take this matter very seriously.
Thank you for sharing your feedback.
The Drive lah Team
Very seamless onboarding experience
Very seamless onboarding experience. Ralph was very responsive and helpful throughout.
29 décembre 2025
Avis spontané
Réponse de Drive lah
Thanks for the positive review. We aim to make all aspects of the service seamless, looks like we're off to a great start with your onboarding experience! Remember to tell your friends.
Réponse de Drive lah
Thanks for the positive review. We'll let Ralph know you are a 'raving fan'. Enjoy your day!
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