Drunk Elephant Avis 101

Amazing product, I bought the retinal and have seen results. A pea size amount daily, which applies on easily is all I need. The feel and smell of the cream is pleasant and would recommend it. Will purchase again, very good value.

Customer service is disgraceful. Items purchased for the first time and faulty. Rather than sending a replacement. As the customer they wanted me to fill in spreadsheets on the products issues, asked me to send them back and told me unable to replace the products. But l would have to wait for a refund and then order them again. Terrible service for faulty products. Won’t be buying from them again !!!

I love the products i have bought from this company which were: lip balm, b-hydra, and tangle spray. These products were awesome, despite my hair tangle spray, because it smelt off. These products are overpriced a bit but i still love them. People give too much hate but i do not know for certain abt. rashes, acne, etc. So this is my opinion.

My daughter has been bragging me for this lala retro cream it is so not worth the money the packaging is lovely and its £55 or more and i thought it was a rip of it made me and my daughter break and and the bronzing drops gave me a rash! not happy!!! Also there products are NOT suitable for young humans as my daughter has shown me videos of a little girl using these products.Absolutley disgracful!!

My daughter let me know that she wanted a fairly expensive product from this company. I went online and submitted all of my contact information as requested to receive a discount on my first order. They refused to send me the discount code saying it would take them several days to process the discount. I contacted via live chat hoping to resolve the issue and they said they had no ability to send me the discount code. Then they terminated the chat immediately.

absolutely terrible customer service, nightmare to deal with, returned my order since it arrived late and theyve confirmed receiving the return since a month now but still havent refunded, AVOID buying them direct.

I opened up an amazing shipping box which included the overpriced products I bought, only to find out they were literal pimple, spot making products. I understand my skin is different to others, and people will experience different results, but in 2 days of trying these products, I immediately broke out. I was very letdown considering these products were very expensive and overrated. If I were you, I would definitely look at a product like Cera ve or Cetaphil which is much more affordable, gentle and works better for your skin.

Some of their products are nice, but they definitely do not justify their price. Packaging is an absolute catastrophe for the environment with extremely thick plastic used in all their bottles and nothing recycled or sustainable. The bottles cannot be refilled. Absolutely grotesque given the fact that all major companies are trying to minimise their environmental impact.

If your allergic to sommit don’t order it’s not that hard 😩🥊 poo poop heads 💩

Amazing customer service, I had ordered the D bronzi drops, but I didnt like them so the lady let me keep them and try again with a moisturizer and then she refunded me! I felt bad for still keeping them, but its okay! I’m so thankful! thank you drunk elephant!

Appalling Customer Services, happy to take your money but as soon as there is a problem extremely unhelpful. Gave me false information & now ignoring me. I would recommend NOT buying directly from them. May be coincidence but my credit card was then used within 12 hours of my purchase. Luckily my bank has amazing customer service & dealt with it immediately.

I have had the same reaction to their protini cream as other people. I have never had an allergic reaction to anything before but woke up with a red itchy rash all over my face and neck . It was awful I couldn’t even try to cover it up as anything I tried on my face irritated it even more, I ended up taking an antihistamine which is not an ideal solution. Having read all the bad reviews about customer service I shan’t bother complaining but will bin it as I wouldn’t want any of my friends getting this rash.

My Daughter bought drunk elephant moisturizer today and within the hour we were at the hospital! She had a severe allergic reaction to YOUR product!!!!!!! She had 3 shots and 2xs filled because of your line! This is some POTENT ingredient in this, she was completely covered in Hives, whelps, shortness of Breath!! I would like a conference call on behalf of this! I have notes and Dr notes to prove along with pictures of her face!!!! STOP MAKING BAD STUFF THAT PEOPLE WANT TO TRY BECAUSE YOU PAY PEOPLE TO GIVE A HYPE on tik TOK about it!!! Pathetic if you ask me!!

Drubk Elephant Umbra sheer physical daily defebce spf30. Very streaky and greasy moisturiser and not impressed for the price paid! I will not be buying their produ ts again. Bit of a fad I think.

I love this brand doesn’t matter it’s a bit pricey

Love love their product especially the vitamin C,makes my skin glow! My holygrail since i discover them

One time they lied to me that they "don't send out PR packages" when actually I was fully aware that they send out tonsssss of PR packages lmao!

I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

I ordered a gift set for Christmas for my daughter. The packaging was a very nice sized box but the products inside were tiny. Even my 16 year old thought it was a rip off and asked me to return it. There is no phone number. You have to send an email. They emailed back with instructions on how to send the product back - at your own expense. It cost me $31 dollars to return $80 worth of product. Will never purchase anything from them ever.