I really like their UI and huge selections of the slots. I was successfully able to withdraw twice over 2 grant I think. Process usually takes 5-7 days with crypto (this is pretty smooth process co... Voir plus
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Lisez les avis des autres
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Voir plus
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So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... Voir plus
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For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your wi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Coordonnées de contact
Etats-Unis
- support@duckyluck.ag
- www.duckyluck.ag
Information importante
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387 avis
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A répondu à 96 % de ses avis négatifs
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They do and will pay out once verified…
They do and will pay out once verified witch doesn't take to long the only drawback is it takes 5-7days to pay and weekends don't count so if you withdraw on Friday the count won't start until Monday but they do pay and always reward with bonus play
28 juillet 2026
Réponse de DuckyLuck
Hello Steven,
Thank you so much for your review!
We're thrilled to hear that your verification process went smoothly and that you received your withdrawal successfully. It also means a lot to us that you highlighted our commitment to paying our players and rewarding them with great bonus offers.
We appreciate your feedback regarding our withdrawal timeframes. While weekends are not included in business day processing, comments like yours help us continue looking for ways to improve the overall player experience.
Thank you for your trust and support. We look forward to bringing you many more exciting sessions and successful withdrawals in the future!
Best regards,
Casino Experience Team
I've read a number of negative reviews…
I've read a number of negative reviews on Ducky Luck casino, people saying it's a scam etc ..but I'm here to differ with those reviews on the grounds of my personal experience. I have not played long at said casino, as a matter of fact I had only deposited $25 two times prior to me hitting a grand jackpot on 3eow wheels of $945 and I at first thought no way they are not going to pay out, so I continued to play without even checking. I played it to $798 then I thought I should for kicks and giggles look up if it said withdrawal able, and to my surprize it did say withdrawalable, after verifying my ID they deposited my money into my btc wallet...it doesn't always work out that way but sometimes you get lucky! .
1 juillet 2026
Avis spontané
Réponse de DuckyLuck
Hello Rebecca,
Thank you so much for taking the time to share your experience!
Congratulations on your fantastic jackpot win! We're thrilled to hear that your withdrawal was processed successfully and that your winnings made it promptly to your Bitcoin wallet.
We also appreciate you sharing your honest perspective with other players. Providing a secure, transparent experience and paying our players within our advertised timeframes is something we take great pride in.
Thank you for choosing us, and we wish you the very best of luck in your future sessions. Here's to many more exciting wins!
Best regards,
Casino Experience Team
I won $700+ on Duckey Luck…they took it back 👿
I won $5000+ first time on Duckey Luck 5 Times and 7s fire slots. Then I recently won $700.00. Requested crypto transfers $400 $200 & $100. All were accepted to go to my Cash app Bitcoin account. Days later, no transfer and Duckey Luck said, they didn't "see" my $700.00 winnings in July but only my $5000 from 1st time I won. Then, my transfers Disappeared suddenly and I was told I can't get Promotions or Rewards because I'm a "skilled" player ?!?!?! 🤣🤣🤣 That's some of the funniest mess ever !!! And, I asked, if I've proven my identity for first $5,000 winnings, do I need to do it again to get my $700.00 recent winnings, they said, no you don't so where is my accepted approved $700.00 from July 2026 winnings Ducky Luck 👿👿👿👿👿 scammers..
9 juillet 2026
Avis spontané
Réponse de DuckyLuck
Hello,
Our team has carefully reviewed your DuckyLuck account and can confirm that the withdrawals referenced in your review do not exist on your DuckyLuck account. The most recent withdrawal on this account was successfully processed and paid, and there are no pending withdrawals matching the amounts mentioned.
As this brand operates within a group, we can confirm that the $700 in withdrawals you reference are in fact associated with another account on a different brand, and are pending verification. We have advised the verification team at the proper brand to follow up with you on this to move it along.
You may also wish to check your email inbox for any withdrawal confirmation emails or transaction notifications, as these can help identify which account or brand the withdrawal request was submitted through.
Once you've confirmed the correct account, we would appreciate it if you could update your review to reflect the appropriate brand so that other players have an accurate understanding of your experience.
Best regards,
Casino Experience Team
*** UPDATE ***
Hello! We just wanted to follow up on our previous reply. Have you had a chance to review the information we shared? If you've been able to confirm which account or brand the withdrawals were associated with, we would greatly appreciate it if you could update your review accordingly. Thank you!
Worst casino ever !!
Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get back to you tomorrow so please keep an eye out for our return response once our fraud team verifys you “ lol they are so full of crap they know you will give up trying after a few hours while you try and complete all they ask for !!! Hands down worst casino this place is a scam !!!!!!! Not a trustworthy casino not honest I don’t know why anyone would play here and if you read their rules if they do let u withdraw they won’t but they say in 7 business day you will receive you money ?? lol 😂 Honestly this place suck ass
17 juillet 2026
Avis spontané
Réponse de DuckyLuck
Hello Lion,
Thank you for taking the time to share your feedback.
We're sorry to read about your experience. Unfortunately, we were unable to locate an account based on the information provided in your review, so we're unable to investigate the circumstances surrounding your withdrawal or verification process.
We kindly ask that you update your review with your casino username or contact our support team directly so we can review your account in detail and provide specific assistance.
For clarity, verification is an industry standard security measure designed to protect both players and the casino. Depending on the circumstances, additional documentation may be required before a withdrawal can be approved. While we understand this process can sometimes feel inconvenient, it is an important part of ensuring withdrawals are processed securely.
We would welcome the opportunity to review your case and determine exactly what occurred. Please update your review with your casino username, and we'll be happy to investigate further.
Best regards,
Casino Experience Team
I've won a lot of$ from Ducky luck
I've won a lot of$ from Ducky luck, I also spent spent a lot of$, they are a legit site and I'm going to keep on keeping on with them.
Thank you Ducky luck!
12 juillet 2026
Réponse de DuckyLuck
Hello Cody,
Thank you so much for the fantastic review!
We're thrilled to hear you've had a positive experience with DuckyLuck and appreciate your confidence in our platform. We truly value your continued loyalty and are grateful to have you as part of our community.
Here's to many more exciting sessions and many more big wins coming your way!
Best regards,
Casino Experience Team
User name sue_madson
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verification of my ID only to be asked again for it. Then when I finally received a check I was unable to cash it at my bank per the teller. Lucky Duck will only put it back in my account although I'm sure would be the same end result. I have contacted the support team multiple times. I would not invest another dime there.
13 juillet 2026
Avis spontané
Réponse de DuckyLuck
Hello S Madison,
Thank you for taking the time to share your experience.
We're sorry to hear that your withdrawal process was confusing and did not go as smoothly as it should have. Based on the information provided in your review, we were unfortunately unable to locate your account to review what occurred in detail.
We kindly ask that you update your review with your casino username or contact our support team directly so we can investigate your case and provide any clarification needed.
Regarding your check, because it is an international check, it generally cannot be deposited through an ATM. Instead, it should be presented to a bank teller, who can complete the necessary verification process before accepting it for deposit.
We hope this information helps, and we would greatly appreciate it if you could update your review after visiting your bank teller to let us know how the deposit process went. If you encounter any issues, please don't hesitate to reach out, we're here to help.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Michael,
Thank you so much for your review!
We're delighted to see that you received your withdrawal as expected. Providing timely and reliable payouts is something we take great pride in.
We truly appreciate your support and hope to see many more successful withdrawals coming your way in the future!
Best regards,
Casino Experience Team
YOU GUYS ARE CROOKS!!!
YOU GUYS ARE CROOKS!!!
Won close to 10k but was only allowed to withdrawal 300 max because of the promotion. Go somewhere else. This place is crooked.
10 juillet 2026
Avis spontané
Réponse de DuckyLuck
Hello Liza,
Thank you for sharing your feedback.
The maximum cashout associated with promotional bonuses is not applied after the fact, it is clearly disclosed in the bonus terms and conditions before a bonus is claimed. These terms are provided so players can review them and decide whether they wish to accept the promotion or play with a standard deposit instead.
If you believe your bonus was applied incorrectly or would like clarification on how the maximum cashout was calculated, we encourage you to contact our support team. We'll be happy to review your account and explain the applicable bonus terms in detail.
Transparency is important to us, which is why we make our promotional terms available before any offer is activated.
Best regards,
Casino Experience Team
The game is great
The game is great, but withdrawing money is a bit slow. I would recommend it to my friends.
27 juin 2026
Réponse de DuckyLuck
Hello,
Thank you so much for your kind review and recommendation!
We're thrilled to hear you're enjoying the games and that you'd recommend us to your friends, that truly means a lot to us.
We also appreciate your feedback regarding withdrawal times. We're always looking for ways to improve the player experience, and comments like yours help guide those efforts. For the fastest payouts, we recommend using cryptocurrency, though we're continually exploring ways to enhance our withdrawal process across all available methods.
Thank you again for your support, and we look forward to providing you with many more great gaming experiences!
Best regards,
Casino Experience Team
Adscend media partner
Did this offer with one of their advertisers (adscend media) completed the task to sign up and deposit and wager $25 sent proof to their marketing team and they denied it so I couldn't get paid out by their partner so wasted money for nothing dishonest company
18 juin 2026
Avis spontané
Réponse de DuckyLuck
Hello customer,
Thank you for sharing your feedback.
We took the time to review your concerns with our internal teams and were unable to find any affiliation, partnership, or promotional relationship between our brand and the company referenced in your review. As a result, we are unfortunately unable to verify, approve, or deny rewards offered through their platform.
If you believe there is additional information that may help us investigate further, we encourage you to update your review with more details or contact our support team directly.
We appreciate you bringing this to our attention and wish you the best in resolving the matter with the appropriate provider.
Best regards,
Casino Experience Team
I have not really played yet but it…fun
I have not really played yet but it looks fun
14 juin 2026
Avis spontané
Réponse de DuckyLuck
Hello John,
Thank you for your review!
We're glad to hear that your first impression has been a positive one. We hope that once you have the chance to explore the games and features available, you'll have an experience that's just as fun as it looks!
If you ever have any questions along the way, our team is always here to help.
Best regards,
Casino Experience Team
Ducky Lucky doesn’t seem to be to lucky
So I won 125 over a year ago but I had such a time with verification !
It was all because the utilities are in my roommates name her dad owns the house so should be understandable to why that is but it was a problem I couldn’t get verified I was so annoyed I just left my winnings n forgot about them !
Until now fast forward yr later I go back was going to try again n what do u know im verified! Wow thats great !
So I go and I made a withdrawal 125 bucks figured i would make a bitcoin withdrawal thinking its as close to instant as one could get NOPE NOT AT DUCKY LUCKY ITS A 4-5 days PROCESS TO RETRIEVE UR BITCOIN WINNINGS!!
4-5 days are u kidding me on a bitcoin withdrawal! As if they haven’t had my winnings long enough there gonna say its a 4-5 day withdrawal process to redeem bitcoin!
Needless to say I wont be playing here ever again to many casinos with instant redemption no matter how I redeem !
News flash guys get with the program!
This platform use to be in top 5 casinos 2 years ago n look at u now! Not so much! You can’t mess with peoples money, u will loose in more ways then one yet thats exactly what u have done!
Come on wake up it’s an easy fix give the people there winnings !
If it took 4 days for u to get ur money u be out of business yet u do that to us!
Heads up people now u know so if u pay to play here just be prepared to wait 4-5 days or longer to retrieve ur winnings!
NO THANK YOU I WILL RECEIVE MY WINNINGS AND GO SPEND IT WHERE I CAN GET MY MONEY BACK THAT SAME DAY
Ok it’s day 3 n it’s still in the processing stage on a bitcoin withdrawal mind u !
Been a year ago since I won 125 n after jumping threw hoops trying to get verified yet they always had excuse not verify! So I I said the hell with the 125 peace is more important!
That was that then recently I was just seeing if my winnings were still on my account I seen I was miraculously verified!
Wow and that’s when I made a bitcoin withdrawal and yet here I am still waiting on ducky lucky to release my winnings!
This site needs shut down they are a joke, platforms like this is what makes everyone question all casinos, they are crooks!
People beware u been warned they will use every excuse possible to delay or not pay out takes all the fun out of it!
You really want to go there on verification of my address … ok let’s !
First off when ur government id and drivers license both have ur home address u would think that would be enough, nope !!!
Then I tried my W-2 tax return for that year I am almost positive that it wasn’t even a month old but that wasn’t good enough!
I was finished I said the hell with it! You know if ur going to try n defend ur actins you should tell all of it not just half of it !!
Redemption is suppose to be 4 days it’s been 6 n it’s bitcoin yet 6 days still nothing!
I redeemed on May 30th yes Sat funny cause from sat to Sunday it when from Requested to processing it’s been on processing since today is the 4th in reality it’s been 4 business days and it’s still processing !
Now remember I was already verified n I made a bitcoin withdrawal , be fair to say when u use bitcoin its pretty much instant definitely with in 24 hrs u get ur money not with this platform ! I been waiting 6 days I know from experience by word of mouth can make or break a company it shows here. I know couple years ago this was one of the top casino but not anymore!
This here is one of the reasons why ! I wouldn’t care if it’s 6 days but all the aggravation n frustration with verifications I was fed up with it all!
Clearly I had given u enough documents cause that is why I finally was verified by those documents!
All the bs took the fun right of winning n this here dragging my redemption out sealed the deal for me on how this casino operates !!!
People are not stupid I have no doubt many who read this have very similar stories with many different casinos , I’d even bet many are familiar with this situation with this exact platform even !
I should have had my money days ago or really a year ago!
Let’s see how long it’s going to take till my redemption is deposited 6 days n counting !
28 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Cobi,
Thank you for taking the time to share your experience.
After reviewing your account, we can confirm that the delays you encountered during verification were related to the proof of address documents submitted. Unfortunately, the documents provided did not meet the verification requirements, as they were either outdated or not among the accepted document types. While our team communicated the requirements throughout the process, we recognize that this experience became frustrating and took longer than either of us would have liked.
That said, our team continued working with the information available and was ultimately able to assist in completing the verification process so your withdrawal could proceed, which you can expect to receive throughout the week.
We would also like to clarify that your withdrawal request was submitted on a Saturday. As outlined on our website, withdrawal processing timeframes are measured in business days, meaning weekends are not included in the processing window.
We apologize that the overall process did not meet your expectations. While verification requirements are an important security measure designed to protect player accounts, we are pleased that we were ultimately able to help resolve the matter and move your withdrawal forward.
We appreciate your feedback, as it helps us identify opportunities to improve both our communication and player experience.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Daniel,
Thank you so much for the great feedback!
We’re thrilled to hear that you’re enjoying the slot game selection and that your experiences with our chat support team have been smooth and easy. That’s exactly the kind of fun and hassle-free experience we strive to provide!
We truly appreciate your support and look forward to keeping the good times rolling.
Best regards,
Casino Experience Team
Very bad casino and even worse live…
Very bad casino and even worse live chat support. Dont play here! They dont pay out !
24 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Luca,
Thank you for sharing your feedback.
We’re sorry to hear that you had a negative experience with our Support Team. Providing professional and helpful assistance is extremely important to us, and we take feedback like this seriously.
At this time, we’re unable to identify your account based on the information provided in your review. We kindly ask that you update your review with your casino username so we can review your account, investigate your concerns, and assist you further.
We appreciate the opportunity to look into this for you.
Best regards,
Casino Experience Team
Great game collection and very easy to…
Great game collection and very easy to use. I liked how quickly everything loads. Definitely a fun platform.
18 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Wendy,
Thank you so much for the awesome feedback!
We’re thrilled to hear you’re enjoying the game collection and the smooth, easy-to-use experience. Fast loading and seamless gameplay are exactly what we aim for, so it’s great to know that stood out to you!
We truly appreciate your support and look forward to keeping the fun going.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Dustin,
Thank you so much for the great feedback!
We love hearing that you’re enjoying the fun gameplay and smooth withdrawal experience!
We truly appreciate your support and look forward to keeping the good times rolling!
Best regards,
Casino Experience Team
Spambombing
Oh, no you don´t. I have fought long and hard to get rid of spam, spam, spam from all your casinos, so don´t you start spambombing me again.
Delete me this second!!
17 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Anders,
Thank you for bringing this to our attention.
We’d like the opportunity to assist you further with your request. Please either contact our Live Support Team directly or update your review with your casino username associated with the account so we can investigate and ensure your preferences are updated correctly.
We’d also like to mention that all our promotional emails include an unsubscribe option at the bottom if you no longer wish to receive marketing communications.
We appreciate your feedback and look forward to resolving this for you.
Best regards,
Casino Experience Team
Probably one of the most disappointing…
2.5 stars for a reason guys… Probably one of the most disappointing lack of consumer support I’ve ever experienced when it comes to a casino.
I received a USPS promotion for a $50 free ducky box specifically in my name with my account agent Jorge advised me because somebody else in my family has an account and used a promotion whether it was now or when they signed up or yesterday or last week I am no longer eligible for promotions on their website essentially if you and your wife sign up for this casino only one of you get the benefits of promotion the other one gets Fu****. He had no attempt to fix the issue or do a one time courtesy to the fact that this was a personalized in mail promotion he kept on referring to the policy, which doesn’t even specifically state when it comes to this specific type of promotion seriously don’t waste your time because if you or anybody in your family wants an account only one of you can benefit from it. Such a scam.
12 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Greg,
Thank you for sharing your feedback.
After reviewing the details available to us, we were unable to locate records indicating that your account was included in the direct mail campaign referenced in your review. To help us investigate this further, we kindly ask that you send a photo of the mail piece you received so our team can review the promotion details and assist you properly.
Regarding promotional eligibility, certain offers may be subject to household, account, or eligibility limitations as outlined in our promotional terms. That said, we would still like the opportunity to fully review your situation based on the material you received.
Please reach out to our support team with the requested image so we can take a closer look.
Best regards,
Casino Experience Team
Fast response and lots of bunoses
12 mai 2026
Réponse de DuckyLuck
Hello Allan,
Thank you so much for the great feedback!
We’re thrilled to hear you’ve been enjoying the fast support and the variety of bonuses available. Creating a fun and rewarding experience is exactly what we aim for!
We truly appreciate your support and look forward to keeping the good times coming.
Best regards,
Casino Experience Team
Love Ducky Luck
12 mai 2026
Réponse de DuckyLuck
Hello Don,
We love hearing this!
Thank you so much for the support and for being part of the fun. Reviews like yours truly make our day!
We appreciate you and look forward to bringing you even more great experiences ahead.
Best regards,
Casino Experience Team
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