I really like their UI and huge selections of the slots. I was successfully able to withdraw twice over 2 grant I think. Process usually takes 5-7 days with crypto (this is pretty smooth process co... Voir plus
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Lisez les avis des autres
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Voir plus
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So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... Voir plus
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For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Coordonnées de contact
Etats-Unis
- support@duckyluck.ag
- www.duckyluck.ag
Information importante
2,6
Bas
387 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de DuckyLuck
Hello Jody,
Thank you so much for the awesome feedback!
We love hearing that our Customer Support Team has been consistently helpful and that you’re enjoying the games as well, that’s exactly the combination we strive for!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Customer service always at your…
Customer service always at your fingertips. No delays, no hassle robots. Pay on time
3 mai 2026
Réponse de DuckyLuck
Hello Kory,
Thank you so much for this awesome feedback!
We love hearing that our support team has been quick, accessible, and hassle-free, that’s exactly the experience we aim to provide. And hearing that payouts have met your expectations makes it even better!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Narasack,
We like giving them!
Thank you so much for the 5-star review and for being part of the fun. We’re glad you’re enjoying the surprises and rewards along the way!
We truly appreciate your support and look forward to bringing you even more exciting moments ahead.
Best regards,
Casino Experience Team
That welcome bonus is no joke Signed…
That welcome bonus is no joke Signed up, made my first deposit and the 500% match hit my account almost instantly. 150 free spins on top of that kept me busy for hours. Registration took maybe two minutes. Great start.
5 mai 2026
Avis spontané
Réponse de DuckyLuck
Hello Brooklyn,
Thank you so much for this awesome feedback!
We love hearing that your welcome experience hit the mark, from the quick registration to the bonus and free spins keeping the fun going for hours. That’s exactly the kind of start we aim to deliver!
We truly appreciate your support and can’t wait to keep the momentum going with more great experiences ahead.
Best regards,
Casino Experience Team
Payout is the biggest downside to this…
Payout is the biggest downside to this site.
I’m a Golden Goose player. I’m still waiting on a withdrawal that was made over 36 hours ago, I also used the Fastest Withdrawal method for the site which was Crypto Currency.
The daily free spins are nice the cash back is ok. ,
NEVERTHELESS
The slow withdrawal rate is a major downside to this site.
I’ve been using them for years but it doesn’t matter if you’re a High tier player or a Low tier player. The rate of payout is the same, because I started as a low player and now a high tier player and there has never been a change on payout rate.
22 avril 2026
Réponse de DuckyLuck
Hello eC,
Thank you for sharing your feedback.
We’re glad to hear you’ve been enjoying the platform such as the free spins and cashback, and we appreciate your continued loyalty over the years.
Regarding your withdrawal, we can confirm that it is currently within the standard processing timeframe and is scheduled accordingly. While we understand that waiting can be frustrating, all withdrawals are handled in line with the timelines outlined on our website to ensure consistency for all players.
Once your withdrawal has been completed and confirmed as paid, we will update this thread for full transparency.
We appreciate your patience and your feedback as we continue to review and improve our processes.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Edward,
Thank you for your great feedback!
We love hearing that you’re having fun and enjoying the wide variety of games available, that’s exactly what we aim for. More games, more fun, more great moments!
We truly appreciate your support and look forward to keeping the excitement going.
Best regards,
Casino Experience Team
Deposits
It seems diffucult to win sometimes. Only dislike i have is depositing via CC there is always extra charges that come later. Hard to track. Games are fun overall.
3 avril 2026
Réponse de DuckyLuck
Hello Sandra,
Thank you for sharing your feedback.
We’re glad to hear you’re enjoying the games overall. Regarding the additional charges, these can sometimes occur due to international transaction or bank processing fees, which are applied by the card issuer rather than directly by us.
To help avoid these extra fees, we recommend using Bitcoin as a payment method. Many players choose this option, as it typically provides a smoother experience and can still be funded using a card through supported services.
We appreciate your feedback and support.
Best regards,
Casino Experience Team
EFFICENT & FAST
Very timely to getting my withdrawal requests and when I had questions those who I chatted with were so helpful too
8 avril 2026
Réponse de DuckyLuck
Hello Amy,
Thank you for sharing your experience with us.
We’re glad to hear that your withdrawals were processed in a timely manner and that our support team was helpful whenever you had questions. Providing both efficient service and reliable assistance is something we take great pride in.
We truly appreciate your feedback and support.
Best regards,
Casino Experience Team
I like the casino
I like the casino, and yeah they require you deposits at least $25 in order to claim a bonus. I did this, deposited $25 and they gave me $300. Thats a win to me. I played and got up to $550. But now im trying to cash out and I dont understand Bitcoin wallet so cant use it, I have 4 bank accounts and non of the accept wire transfers! So I cant seen to get my winnings. Why does that part have to be so difficult? Why cant they do a regular bank transfer? I'm gonna opt in for it to be mailed to me the old fashion way. Hopefully I wont have an issue there. If I dont get the money, ill be sure to let all yall know. But ao f a r it seems legit, just they make cash out hard, probably so you'll stop trying and spend all your winnings with them. Smh
3 avril 2026
Avis spontané
Réponse de DuckyLuck
Hello Angela,
Thank you for sharing your experience with us.
We’re glad to hear you’ve been enjoying the platform and had a positive run with your gameplay, reaching a higher balance is always exciting.
We understand that the withdrawal process can feel a bit overwhelming, especially when exploring different payout methods. While traditional options like bank wires or checks are available, they can take longer as they involve third-party processing outside of our direct control.
For a faster and smoother experience, we highly recommend using Bitcoin withdrawals. We understand that crypto may be new to some players, which is why we have a dedicated team ready to assist you step by step, along with helpful resources available on our website:
https://www.duckyluck.ag/crypto-hub/
Additionally, it looks like there may still be a few pending steps on your account. We encourage you to reach out to our support team so they can help clarify any remaining playthrough requirements or verification (KYC) details needed to complete your withdrawal.
We also want to reassure you that our goal is always to provide a fair experience and ensure players receive their winnings, positive experiences are what allow us to continue operating and growing.
We appreciate your feedback and are here to help every step of the way.
Best regards,
Casino Experience Team
DuckyLuck is very much real
I love DuckyLuck casino for a few reasons lol I mean let’s be real it’s like any other casino it has its pros and cons… I just wish the payouts was right away lol.. I’m a V.I.P player 😊 I have won a lot and lost a lot but that’s the world of a gambler lol.. so many say it’s a scam but it’s not it’s very real. I just wish in the future the payouts can change and when u win u can cash out as many times as you want and not just once a week 😊 other then that i love it…My host Rochie is the best ❤️
9 avril 2026
Réponse de DuckyLuck
Hello Nishia,
Thank you for sharing your experience with us.
We’re delighted to hear that you’ve been enjoying your time on the platform and truly appreciate your continued support as a VIP player. It’s great to know that your host has made a positive impact on your experience as well!
We also appreciate your feedback regarding withdrawal frequency and timing. Insights like yours are valuable as we continue reviewing and improving our processes to better meet player expectations.
Thank you again for your honest feedback and loyalty, we look forward to continuing to provide you with an enjoyable experience.
Kind regards,
Casino Experience Team
Credit card compromised …
I closed my account after experiencing irregularities in one particular slot game. 2 weeks later my credit card that I used to play was compromised with illegal charges my bank has commenced an investigation won’t say more however this is going to be big.
Just heard back from my credit card companies there is a major investigation going on by multiple agencies holy crap
4/27/26
AFTER CLOSING MY ACCOUNT
*DO NOT USE A DEBIT OR CREDIT CARD*
My debit card -FRAUD CHARGES
3 credit cards-FRAUD CHARGES
1 avril 2026
Avis spontané
Réponse de DuckyLuck
Hello Bill,
Thank you for sharing your concerns.
We take matters like this very seriously, especially when it comes to account security and payment methods. We’d like to reassure you that protecting our players’ information is a top priority, and we do not have visibility or access to store full card details in a way that would allow unauthorized use.
At this time, we would appreciate the opportunity to review your case in detail. As we’re unable to locate your account based on this review alone, we kindly ask that you update your review with your casino username or reach out directly to our support team so we can investigate further.
We’re committed to ensuring a safe and secure experience for all players, and your feedback is important to us.
Best regards,
Casino Experience Team
Sucks it takes a week to get ur money…
Sucks it takes a week to get ur money and it don't pay out like it claims it does at least not for me the promotions have to be done only when you pay 25 dollars
27 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello,
Thank you for sharing your feedback.
We understand how waiting for a withdrawal and navigating promotions can feel frustrating, especially when the experience doesn’t meet your expectations. At the moment, we’re unable to locate your account based on the details provided, but we would genuinely like to take a closer look at your withdrawal and overall experience.
If possible, please consider updating your review with your casino username or reaching out directly to our support team so we can assist you further.
We’d also like to mention that most promotions do require a minimum deposit to activate, which is a standard practice across the industry. All related terms are available on our website for full transparency before claiming any offer.
Your feedback is important to us, and we’d appreciate the opportunity to better understand and address your concerns.
Best regards,
Casino Experience Team
Réponse de DuckyLuck
Hello Laura,
Thank you for your kind words.
We’re delighted to hear that you had a positive experience with our Support Team and found them friendly, professional, and efficient. Providing timely and high-quality assistance is something we take great pride in.
We truly appreciate your feedback and support.
Best regards,
Casino Experience Team
Scam
Scam, scam and did I mention scam! This “company” claimed to be from a local casino in San Pablo, Ca and then another name popped up! Don’t give your bank info and don’t give them ANY money! This “casino” is oversees and BULLHSIT!
23 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello Jasmine,
Thank you for sharing your feedback.
We understand how this situation may have caused concern and frustration. The advertisement you’re referring to does not originate directly from DuckyLuck and appears to have been published by a third-party affiliate. While affiliates promote our services, they operate independently, and we do not have direct control over all external advertising content.
Your feedback is important to us, and we take concerns like this seriously as we continue improving oversight of affiliate activity.
Best regards,
Casino Experience Team
I got a pop-up saying weekly winnings…
I got a pop-up saying weekly winnings online from Spirit Mountain Casino near me in Oregon. List show 6 people with1-2 million dollars. I'm excited a name I recognize. It has the Oregon lotto logo but says Oregon Casino. I'm thinking it's legit. Download the app. And when I click on It nothing with Spirit Mountain or Oregon Lotto is there. It's Ducky Luck. I slept on it then today started the sign up prosses and right before I finish typing my birthday, I googled it and saw they are offshore and out of the states. Hard to trust a company that lies and scams just to get their foot in the door of your bank account.
21 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello Dan,
Thank you for taking the time to share your experience.
We understand how confusing and concerning this situation must have felt, especially when expectations didn’t align with what you encountered. The advertisement path you described does not reflect the transparency we pride ourselves in at DuckyLuck, and it appears to have originated from a third-party affiliate. While affiliates help promote our platform, they operate independently, and we do not have direct control over all external advertising content.
That said, we take feedback like this very seriously, as transparency and trust are extremely important to us.
We appreciate you bringing this to our attention; your experience has been shared with the appropriate parties for review.
Best regards,
Casino Experience Team
Great place to play and they pay out
20 mars 2026
Réponse de DuckyLuck
Hello Jason,
Thank you for your feedback.
We’re glad to hear you’re enjoying your experience with us and that everything has met your expectations. Providing a reliable and enjoyable platform is always our priority.
We appreciate your support and look forward to continuing to deliver a great experience.
Best regards,
Casino Experience Team
Duckyluck is one of the best online casinos
After reading many of the 1 star reviews, I felt obligated to throw in my 2 cents and try to let people know why I like DuckLuck.
The majority of the complaints I read involved withdrawal procedures and if you are new to online gaming then the one thing you must understand before making a deposit is using a "bonus" offer or promotion. Read the terms and conditions thoroughly and you will better understand what you are getting into. I personally never use bonuses because I feel they favor the house more than the player. Most have a ridiculous playthrough requirement and a maximum cash out amount. Which means that if you're lucky enough to meet the playthrough requirements then you need to know exactly how much you can withdraw. Let's say you've done well and wagering amount has been reached and you are looking at 12 thousand dollars in your account. Well, before you go whining about how you've been robbed maybe you should have paid more attention to the terms and conditions of your "bonus". Usually 2500 to 3500 will be the most you can withdraw. Maybe more, maybe less depending on how much you deposited.
It's all there in black and white and fairly easy to understand if you take the time to read it.
Honestly, I would just make a clean deposit and skip the bonus. That way you have no limits or obstacles to overcome if you hit a good jackpot. Just take your money and go.
Another tip for the newcomer would be to open yourself a bitcoin wallet and use it for withdrawals. So easy and usually only takes 2 - 3 "business" days. Now, as much as I like DuckyLuck and the winnings I have accumulated there, I must be as honest and straight forward as possible so everyone understands what they're getting in to here. So.... here are my legitimate complaints about this casino and how they treated me.
I made a few withdrawals and had no issues until one day when I played some on the house free spins and hit a pretty good jackpot after completing playthrough requirements. Max cashout was $750 so I just forfeited about 2000 because I knew the terms. Ok, I got my money and the next time I signed in I noticed some changes. No more free spins or 10 percent instant cashback after losing etc.... so I went to customer support and asked why. They told me that I was considered a "professional" now and that I was no longer entitled to any freebies or comps or anything on the house. I was pissed to say the least. After spending thousands of dollars there and achieving VIP status, I was deemed too good for any complimentary deals.
It has been my experience that the players who spend more usually get more little perks and freebies etc... Not the case here! Seems a bit backwards to me and it remains a huge issue for me. I feel blacklisted or like I cheated or something. I have been a loyal patron of Ducky Luck and remain so to this day even though I know of several other places that have the exact same games and offer freebies in my emails almost daily.
I guess I just don't want to go through the whole dreaded verification process again so I just keep giving my money to a place that treats me like I'm a criminal for winning 750 bucks without depositing a dime. Kinda shitty but it is what it is, right?
Anyway, I somewhat hesitantly stand by my 4 star rating and I will say it again for the slower folks out there.... READ ALL THE TERMS AND CONDITIONS OF ALL BONUSES BEFORE YOU CLAIM IT!! or just skip em all together. I hope this helps someone in their decision to play or not to play at DuckyLuck casino. Good luck and happy hunting. See ya.
17 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello K. Daniels,
Thank you for taking the time to share such a detailed and thoughtful review.
We truly appreciate you highlighting the importance of understanding bonus terms and conditions, as transparency is something we place great value on. Your insights will no doubt be helpful for both new and experienced players navigating promotional offers.
At the same time, we’re glad to hear that you’ve enjoyed the overall experience, including our game selection and successful withdrawals.
Regarding your concerns about promotional eligibility and changes to your account, we understand how this may have felt unexpected. Promotions and rewards can vary based on several factors, and our goal is always to provide fair and balanced offers across all player profiles. That said, your feedback has been noted, as we’re continuously reviewing how we structure and communicate these benefits.
We truly value your loyalty and your honest perspective, and we appreciate you continuing to play with us.
Best regards,
Casino Experience Team
Do not fall for the sign-up bonus
Do not fall for the sign-up bonus. It requires a 30× playthrough.
Example: deposit $250 (money you will likely never see again) and receive a $1,500 credit. That sounds attractive, but before you can withdraw even $1, you must wager $45,000.
Most casinos require a playthrough of 3× or 4×, which is already considered high. The idea that someone could walk into a casino with $1,500 and leave with $45,001 in wagers completed is extremely unlikely—effectively impossible for most players.
Additional restrictions make it worse:
Slots limited to 10 spins
Progressive jackpots blocked
Unless you hit an immediate large jackpot, meeting the playthrough requirement is unrealistic.
This operation is based in Costa Rica. I still intend to file a complaint, but the main lesson is simple: do not gamble here.
What makes it more frustrating is that the system shows “winnings.” In my history it shows I won $5,600 from the $1,500 credit. Yet none of that matters because the $45,000 wagering requirement was never met.
Ironically, if I had simply played with the original $250 in real money, I likely would not have lost it nearly as quickly.
Losing money gambling is one thing. Being led to believe you have won when you actually cannot withdraw anything is another entirely.
I'll spend more than 45000 in my time bashing these dishonest pirates. DON'T GAMBLE HERE
15 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello customer,
Thank you for taking the time to share your experience. We understand that wagering requirements and bonus mechanics can sometimes be confusing, particularly if you are comparing different types of promotions across the industry.
Bonuses in online casinos typically come with wagering requirements that must be completed before any winnings can be withdrawn. A 30× playthrough requirement is a common structure across many platforms, and players are always able to review the full terms and requirements on the promotion page before claiming a bonus. We also offer a variety of promotions with different wagering structures so players can choose the option that best fits their play style, for example our Easy Win bonus offers a lower wagering requirement.
Regarding the points you mentioned about game restrictions, certain limitations are also standard practice across the industry. For example, progressive jackpot games are usually excluded from bonus play because those jackpots are funded directly by real-money wagers. Similarly, the game history in an account will display winnings accumulated during bonus play, which become withdrawable once the wagering requirement has been completed.
It is also important to note that the RTP and volatility of games remain the same regardless of whether a wager is made with bonus funds or real-money funds.
Since your review does not include any details that would allow us to locate your account, we would be happy to look into your session more closely if you reach out to our support team. Our team can review the gameplay with you and even suggest games or promotions that may better suit your preferred style of play.
Best regards,
Casino Experience Team
Wasted Money
Play At Your Own Risk! Wanted to test it out, they have a lot of games that are "rated high" because of a "high chance of winning." I watched $50 disappear in a couple minutes on one of those games, never getting more than 0.75 cents per game that "won" even when betting $2-5, let alone a jackpot. Use your money for a smarter return than this!
11 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello Alyssa,
Thank you for taking the time to share your experience.
We’ve reviewed your account and can see that this particular session didn’t go your way, and we’re sorry your first experience with us wasn’t the kind of start we would hope for. The game you were playing is considered a high-volatility slot, which means wins tend to occur less frequently but can be larger when they do appear. Other games are designed differently, offering more frequent smaller wins (low or medium volatility), so the experience can vary significantly depending on the game selected.
We also noticed that you still have welcome free spins available. At brand, these spins are typically offered on games with low to medium volatility, which often results in wins appearing more regularly during play. Since the spins were earned with your deposit, we encourage you to redeem them and explore a few different games to get a better feel for the variety available. Just keep in mind that these spins do expire daily.
While not every session results in a withdrawal, every session should still feel enjoyable, that’s always our goal. If you have any questions or would like recommendations on different games to try, our support team will be happy to help.
Best regards,
Casino Experience Team
This is the biggest scam I've ever…
This is the biggest scam I've ever seen.. I've won up to 1600 and it doesn't let me withdraw anything.. Do not play this app it's a big scam I've deposited over 350 and I can't even get my winnings nor do they have a telephone number
6 mars 2026
Avis spontané
Réponse de DuckyLuck
Hello Alicec,
Thank you for sharing your concerns. We’re sorry to hear that your experience has been frustrating, and we understand how important it is to have clarity when it comes to withdrawals.
At this time, we were unable to locate an account based on the details provided in your review. To help us investigate further, please consider updating your review with your casino username, or reach out to our support team directly so we can look into your situation.
In general, withdrawals may be temporarily unavailable if the account verification process is still pending or if there is an active wagering requirement attached to a bonus. If either applies, our team can guide you through the remaining steps so you can proceed with your withdrawal.
While we do not currently offer a direct phone line, our support team is available 24/7 via Live Chat, and you can also contact us by email at support@duckyluck.ag for assistance.
We’d really appreciate the opportunity to review your account and help resolve this for you.
Best regards,
Casino Experience Team
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