Dunelm Avis 

Visited Wellingborough store to buy curtains.
Was served by a brilliant lady called Yvonne, she was very knowledgeable, friendly and very very helpful.
Left store as a very satisfied customer.

Nearly 3 weeks since items were collected and 7 weeks since they were originally ordered and still no refund. Despite the fact all this information has been given to Dunelm they emailed me at the weekend wanting me to write this all out to them again. The faukty dining table was collected nearly 3 weeks ago - today they emailed claiming I still have it and would I like to arrange a collection. I have now had to email Dunelm and include the delivery company complaints team and their reference number for them to sort out where the dining table is and the book shelves that were never delivered. I'm also having to email back and forth with the bank as they are pursuing the dispute I have had to raise. It has been one bad customer service experience after another with Dunelm. The amount of time being spent trying to rectify this and get my.money back when they have messed up is ridiculous.

Delivery guys, Joe & Simon, were amazing. I have a tricky, upside down house, making delivery challenging. I showed them what was involved and they gave a realistic view ie they could certainly get the item down the stairs, but getting in through the door might be difficult. Anyway, they carefully manoeuvred the item - a large sofa - pulling/pushing/angling it and managed to get it safely into my house. I believe this was above the call of duty and feel others might have thrown their hands up and accepted defeat without trying. A brilliant duo - very friendly, polite & professional. Five stars for both of them

I have shopped with Dunhelm many many times but this most recent experience has me very doubtful I will again!
I ordered a footstool to be delivered but decided it didn't fit with other items so returned on 26th September via Evri (as it was quite heavy) Today 11th October no refund?? It says 7-10 working days. Today is day 11 so I contacted via chat. Started at No 81 in the que. Eventually got through. Was told she would issue refund there & then. Then got a txt saying will take up to 5 working days to go back to my account??? Horrendous service. Very very disappointed 😡

Ordered the open front harmony cabinet for lps and record player, a lot bigger than expected, awful to put together, very poorly made. Expensive for what it is, very heavy, and quiet ugly.
Nevermind cant do anything about it.

Their online returns system is convoluted = asks for a hard copy invoice that isn't included in the parcel - 26 mins wait on the phone for v. helpful customer service lady who told me that those website instructions are out of date.!! Ordered several items but the material of one throw was much too thin to be used with a dog in the house. Sad becaise good previous experiences.

Two items were badly faulty out of five items I bought recently. The faults were very obviously because they were very badly manufactured as they happened within the first couple of uses (correct usage). Within the last few years, other items were ok, some went bad after a few months of using.I went back to exchange a couple of thems but have given up after the first two as I haven't got time to keep going back for exchanges.When I went for exchanges they were helpful but when you have so many products faulty from different departments it is not good enough I am afraid. I came to the conclusion that the quality of items are generally poor. So, their reasonable prices will not be enough for me to buy anything from there anymore.

I ordered some wallpaper, which was a fast delivery, and was packed well.
I am really happy with the service and my items.

Always a quick response and fast delivery. thankyou

We visited Dunelm in Broadstairs on 11th October 2026. We enquired about the location of a particular product with Christon and he took us to it. A few minutes later we asked for his help when buying a bin for the kitchen. He was most helpful, polite and offered to carry the bin to the checkout. His service was excellent and his whole attitude was a credit to himself and Dunelm.

I have been going to Dunelm with my tiny Chihuahua for years and spent quite a bit of money there. Today a rude member of staff told me that even carrying my Chi she would not allow me in. I have been in the Cafe many times also and staff have always been so lovely, making a fuss of my Chi.

I wanted to buy the teddy bear furry dog coat but this staff nember would not help me.

I will never return to Dunelm after this unhelpful member of staff made me feel so unvalued. . What a shame. This was at the Ringwood Road Store in Bournemouth.

Such poor service. I ordered a suitcase yesterday, they took my money, but I have not received any confirmation of the order whatsoever, either via phone or email. Feels like I have been scammed. They have just stolen my money and I have no way of getting it back.

Assistant refuses to serve you if you pay by card.

We checked the website FAQs for delivery of furniture and heavy items. It clearly states unless the address is considered dangerous, they will deliver up to the 2nd floor to a room of our choice.
So we ordered a sofa bed for our spare room.
The 2 "man" delivery team arrived and promptly refused to take it upstairs, saying it was too heavy.
The packaging clearly stated 2 man lift and our stairs are a safe single straight run.
So they wouldn't take it up but expected my wife to help me carry it up.
Utterly ridiculous, why send out a delivery team or product that Dunelm or the delivery team are unable or unwilling to meet the delivery terms published on their own website.
I'm still fuming.
Sofa bed is ok.

Excellent online shopping experience.
Everything laid out nicely and clearly; no fuss, no hassle — just fast, expedient service, just as we like it! Keep Up The Great work!

Ordering on line was easy great carpet but delivery was an hour early which was fine but just left on my doorstep, had a notification to say delivered and l had signed for it which did not happen so delivery was reflected in score

Bought lots of things now - cushions and covers, runner mat and lamp -‘all beautiful high quality.

Dreadful - curtains took forever, we had to pick up rails from store when curtains came they were not pin pleated as ordered tho the man fitting then said they were!!! Do not buy curtains from Dunelm - their systems have changed n not for the better . A lot of money and time wasted - curtains ordered mid July n fitted 10 Sept. Organisation left a lot to be desired - poor staff operating under a system that didn’t work

I have bought items from Dunelm before, so I know the quality is excellent and the products are good value for money. My recent purchases met my expectations. Thank you.