Dyno-Rod - Bedfordshire Avis 

Subject: Outstanding Service from Engineer Michael at The Crown Pub
Dear Dyno-Rod Team,
I am writing to express my deepest appreciation for the exceptional work carried out today by your engineer, Michael, at The Crown Pub.
Despite it being after 6pm – well beyond the usual call of duty – Michael arrived with a friendly, professional attitude and immediately put us at ease. He showed remarkable patience and dedication while diagnosing and resolving the drainage issue. Using CCTV, he not only cleared all the drains thoroughly but also provided clear visuals to help us understand the work completed.
What truly stood out was Michael’s commitment and professionalism. It is rare to see such patience, skill, and genuine care for both the client and the job at hand. His efforts went above and beyond expectations, and the quality of his service left a lasting impression.
We are absolutely delighted with the results and extremely grateful for his hard work. Michael is a true credit to your company, and I wanted to ensure his efforts were formally recognised.
Please pass on our thanks and congratulations to him – he truly did an amazing job today.
Warm regards,
Victor

The Dyno-Rod engineers were very careful and professional.

I felt the engineer (Mikhal) was very honest and trustworthy and had the patience to try and explain the complex issue to me and had a real willingness to help

Michael was amazing. Great professional and very helpful. I would recommend Michael.

We were kept fully informed of late arrival. An efficient and thorough job was done. Would definitely recommend Dyno Rod.

Blocked drain to property. Easy to book for ‘that day’ appointment. Advised at the time of booking cost, including VAT.

Operative gave me a telephone call when about thirty mins away.

He was able to clear the immediate problem and check for the probable cause. And advise that was not under my property and to call Water Company.

Michal did a great job diagnosing our problem of a collapsed sewage pipe.

Roots had got into the soil pipe and blocked it. After an emergency callout, which temporarily cleared the blockage, a date was arranged for a full repair. Lewis phoned ahead of time on the date scheduled. He assessed the work to be done and got straight down to it. He was quick and polite, explaining what had to done and soon sorted the problem.

Roly was great fixed the problem with no fuss and had a great chat about classic cars is a credit to his company

Michal arrived exactly when he said he would. Got stuck into the task in hand, inspecting our Village Hall drains. He showed me what he found, tree root incursion and a small collapse. Recommended a course of action and quoted for the repsirs.
First rate service.

Sat at home all day waiting for someone to arrive. I was quoted between 1pm to 6pm. They would call before they turned up. He turned up at 9.30pm as I was heading off to bed. Shocking

The technician called before arrival and was prompt. He identified the problem in no time at all and it was sorted out swiftly. He was polite, friendly and knowledgeable. I would definitely recommend Dynorod based on my experience today.

Great, friendly, service. Multiple issues with our drains and lavatories were diagnosed quickly and rectified. A longer-term drainage problem was identified, and the Company will provide a quotation for the proposed remedial action.

Polite, efficient, thorough. The job was efficiently and effectively dealt with

We had an issue with a large calcified lump in the soil pipe. Although I managed to move it, the lump came to rest at the bottom of the soil pipe and caused a back up.
I contacted Dyno Rod and requested a visit. Within 3 hours the engineer arrived.
Bradley, was very helpful and positive in his approach to our problem. The calcified lump was broken down and removed. The camera revealed that the pipework was completely clear.
Thank you Bradley Walsh and Dyno Rod.

Emergency out of hours call out to clear a sewer pipe block. Lovely chatty chap Rowland came out and cleared it up promptly. Learned loads of interesting facts from him and was great at answering questions. Would recommend!

Roland was polite and knowledgeable, with nothing being a problem. He always had a backup plan ready, should the initial suggestion failed. Each time though, his expertise was right and he was able to get the job done. He explained everything and had a great customer care.

On time paid the amount quoted quick efficient diagnosis and got straight to work unblocking drain lines very clean tidy and professional service would definitely recommend and will definitely use again if needed

Easy contact options and fast appointment offered. Michael (operative) telephoned to confirm his arrival time. He went straight to work and identified the problem which was resolved quickly. He was very thorough in clearing the blockage and carried out an inspection with a camera. The area was sanitised and everything put back correctly. Michael was very friendly and polite(a credit to the company). I am extremely satisfied and have no hesitation in recommending your services.

It was a smooth transaction from initial contact right though to completing the work. The operator was knowledgable and incredibly helpful. He kept us informed throughout the work and completed everything to a satisfactory standard