Dyno-Rod - East London Avis 

We had someone out to attend to two leaking radiators and a leaky sink.

He changed the valves on the first radiator, which did stop the leaking although he got water everywhere on our wood floor. I would have gladly provided towels if he had asked for them.

He then decided we needed to repressurise the system (as so much water was lost during the work), so I showed him the boiler. Ten minutes later I checked and he left the valve on the boiler on the refill mode, which caused the pressure to rise up past 3. Luckily I noticed it and turned it off again, but really, they should be trained in how these things work if they are going to attempt them!

He then checked the second radiator and said it only needed tightening and nothing replaced. Unfortunately he was wrong and it has continued to leak since his visit - I have noticed no change at all.

He said he didn't have the parts for the sink (this is despite someone coming out the week prior to look at the problems, and note what parts were needed). He told us he would absolutely come back on Monday and finish the job.

He never showed up. I emailed twice and even called but could never get ahold of anyone. No replies to my emails. We still have the problems. Really unimpressed.

My appointment with Dyno Rod was booked through British Gas. They came out as arranged but it turned out that the problem I had was down to Thames Water. I had several conversations with Dyno Rod on the phone and at all times they were extremely, helpful, friendly and professional and kept me informed at all times as to what was happening.

Completely useless, haven't reponded to queries in over a week despite several emails and calls meaning I don't have running hot water in flat

Efficient, friendly, customer focused and managed to fix a difficult small job with minimum fuss. Called ahead as promised and turned up exactly when he said he would .
I am impressed

I had Dean Barber, he was very professional and courteous. He explained what he'd be doing and updated as the work progressed.
The place was left clean and job was done.

What an absolute gem of a man Dean from the East London office was. And so easy to deal with. Answered any questions that i had, got the job done in no time at all and even cleaned the path and the pavement too. If you’re lucky enough to get this gentleman for your job, I’m sure you won’t be disappointed. 5 stars well deserved.

Quality of work from Dean (East London) was exceptional. He efficiently diagnosed and repaired the problem. Professionalism. We will definitely be using their services again.

Dynorod, engineer, Dean came to unblock our drain, absolute professional, phoned before he came, resolved the problem quickly and left the place tidy. Could not be more helpful.

**Avoid Dyno Rod East London – Appalling Service and Unjust Charges**

I had an absolutely terrible experience with Dyno Rod East London, and I would strongly advise others to stay away. Their service is overpriced, poorly managed, and completely lacking in customer care.

I initially booked a plumber to fix a continuously flushing toilet (Ref: DY-WO-4652545). The plumber arrived on 19th December and told me the cistern needed replacing, quoting £40 for the part. I agreed, but he later admitted the cistern in his van was the wrong size, so nothing could be done. His only "solution" was to briefly touch a cable to stop the water temporarily, and within an hour, the problem returned. I was still charged **£150** for this completely useless five-minute visit and was told the work was covered under a one-year guarantee – which, as I later found out, meant nothing.

A second visit (Ref: DY-WO-4832342) was booked for 7th February, where another plumber told me that the only way to fix the issue was to replace the entire part. I agreed and scheduled a third visit for 17th February. For this, I paid **£370** upfront (300 for two hours of labour and £70 for the part).

On 17th February, the plumber arrived at 1:50 PM and completed the work within **one hour**, meaning I overpaid for an unnecessary second hour. He also had to spend an extra 15 minutes correcting a mistake **caused by Dyno Rod ordering the wrong part**, yet I was still charged for time that wasn’t required.

In total, I paid **£520** for a job that should have been completed in one visit. The first visit was completely pointless, and I was **overcharged** for the second visit. When I raised my concerns with Dyno Rod, they outright **refused to offer any refund**, ignoring every valid point I made.

This company is nothing more than a rip-off, charging extortionate fees for incomplete or inefficient work. Their customer service (Aimee Mills) is **non-existent** when it comes to resolving complaints. Avoid at all costs unless you want to throw your money away!

They offered me a £30 refund, which I refused.

After several visits from Dyno Plumbers for our toilet leak, we eventually got Klaidi who sorted out our problem in the end. We are very satisfied with his work, and would definately recommend him not only in his professionalism but he explained everything that was needed and fitted our new toilet perfectly.
Well done Klaidi, you are an asset to the company.

Urgent plumber call out. Dyno sent Alain who was fantastic. He called me beforehand to say what time he would arrive & was here on the dot. He was Polite, tidy in his work & very efficient . Would score him 10/10.
Thank you

Great plumber named Klaidi, knew exactly what the problem was, changed parts to fix the problem and he did it very quickly. Pleasant and friendly would definitely be confident to use in the future.

Dean has been really professional and helpful, thanks

Dyno engineer Klaidi visited today for plumbing job. He did a fantastic work. He even talked to his manager to arrange a better replacement.
He was very helpful and knew his work very well.

Great service from SuperPlumber Klaidi.
Arrived on time and fixed the issue in no time. Even cleaned up before leaving!

Bobby was great! Thank you!

I had Bobby as engineer and he handled everything with professionalism. So happy. He had a hard work to do but resolved the issues.

I recently had the pleasure of having Dean B, a drain specialist from DynoRod, came out to address a drainage issue, and I couldn’t be more impressed with the service I received. Dean was not only friendly and professional but also extremely knowledgeable. He quickly assessed the situation, explained the problem clearly, and provided valuable advice, including suggesting the scaling of the underground pipes to prevent future issues.

It’s evident that Dean’s expertise and meticulous approach make him an invaluable asset to the company. His professionalism and thoroughness gave me complete confidence in the solutions he recommended. I am truly grateful for his help and would highly recommend him to anyone in need of expert drain services.

Dean was very helpful and efficient, would highly recommend

Bobby was quick and efficient, succeeding where others failed. Excellent.