Dyno-Rod - North West Avis 

Yet again Dyno-Rod/Craven Services have proven as top professional highly skilled teams.
Bill &Tom coped with hidden unknown obstacles to our drains.
Certainly will when needed ask for their help.
Kingsway Court Owners Co. Ltd.

Professional and speedy. An Emergency call was made and answered. Thank you very much

We had an incredibly poor experience today with Dyno-Rod! Suffered an emergency leak, the initial call with the agent was positive and a same day appointment was agreed. Then one hour later, we received a call from the person who had been assigned the job, who made it very clear she didn’t wish to come out (it was already 7pm) and made every effort to delay us until the next morning. Her overall tone and attitude left me with no option than to cancel the whole appointment and make alternate arrangements! Really poor experience

We recently had to call on British Gas under our drains cover due to a blocked shower in our newly fitted bathroom. Despite trying everything ourselves—from plungers to drain unblockers—we couldn’t solve the problem. We were dreading the possibility of having to uplift our new flooring to access the issue, which added to the stress.

British Gas arranged for Dyno-Rod to attend, and true to their word, an engineer named Jodie arrived promptly the next morning. From the moment she arrived, it was clear we were in capable hands. Jodie’s knowledge, professionalism, and calm approach were incredibly reassuring.

She initially attempted to fix the issue via the shower trap and external manhole using a camera, but it soon became evident that the blockage was deep within the pipework. After exhausting all other options, we reluctantly agreed to remove a tile to gain proper access—something I had been dreading.

Thanks to Jodie’s precision and care, we managed to remove a single tile without damaging the surrounding ones. Once we gained access, she quickly identified the culprit: a shampoo bottle cap lodged deep in the pipe, severely restricting water flow.

It took time, teamwork, and a good dose of perseverance (and a bit of blood, sweat, and tears!), but with Jodie’s guidance and determination, we successfully removed the blockage using a combination of camera work and a specialist tool.

Jodie was nothing short of amazing—her dedication, skill, and attitude were a credit to both Dyno-Rod and British Gas. She’s a true ambassador for the company and deserves recognition for her exceptional service.

Since the visit, I’ve upgraded the trap to a better design, and fingers crossed we won’t have to deal with this issue again. But if we do, I’d want Jodie back in a heartbeat.

Thank you again, Jodie.

All toilets in house suddenly blocked late morning and backed up into bath and showers. Murph arrived on site within a couple of hours, got straight down to business, cleared a massive blockage in the sewer pipe and had it clean as a new pin in no time. Also smoothed a pipe joint off to help stop the problem recurring. Excellent service!

The lady who came to Gidlow Lane, Saturday night 15/08/25 was amazing. She was so helpful and kept us at ease throughout. Sorted the issue really quickly and was really polite.

100% Reccomend

Murphy was a legend. He spent ages working out where our problem was and jetting the different legs of the sewer until he found & cleared the blockage. Then he checked that everything was clear & working properly. It took a lot of working out what was wrong & Murphy went the extra mile even though it was really hot and getting late in the day. Huge thanks to Murphy from me & my Mum

Very good service, respectful staff, job completed

Excellent service very proffesional friendly and very quick to respond.

Our blocked toilet was a problem especially when the outside toilet also became blocked! Simon from dynorod came and when he couldn't park outside he waited until our neighbour came home and moved his car. This was service above and beyond. He unblocked our toilet within an hour. He is a star and I will definitely use him again for the outside toilet!

Came at relatively short notice and did a thorough job. The technician (John) was courteous and informative.

Excellent service. The guy that came knew exactly what was needed, was friendly, professional and did a great job. Thank you!

Really friendly and professional guy turned up today.
Explanation from start to finish on problem with blocked drain.
Carried out an inspection
Problem sorted efficiently and area cleaned.
He also said he will send a report via email and was extremely happy with the customer service he provided throughout.

Blocked external kitchen drain gulley. Given morning time slot - received a call as expected to give ETA and arrived bang on time. Unblocked quickly and Callum was both professional and friendly.

Having a hive car charger installed. Dyno-rod came out to quote for groundwork. Stated it would take 2 people a full day to run conduit under a 1m wide block paving path at £750. I obviously found a local electrician who did it to exactly required spec in 3 hours single handedly for under half that price.
Hive/British Gas are shooting themselves in the foot using this technique, as I was close to just changing EV charger company as a result.

Excellent service by both office staff and the engineer that came to us in under 30 min

Good communication. Completed the work in a timely manner. Will use again

Phoned around quite a few other local and national companies but was told by them all it be 1-2 weeks before they could attend..! In my urgency I then stumbled across and phoned Dyno rod, they attended within 1 hour of calling! super quick service, great customer service from office, excellent communication and reasonable price for CCTV and jetting.. I was given direct numbers and names for people to speak to.. great team effort between back office and Simon who attended. He sorted the blockage and was finished within 1 hour. Thank you Simon for your attendance on Friday afternoon and great service from everyone in local branch.

Appointment was made a week ago, for yesterday, to quote for groundwork’s associated with running a cable into my garage for an EV charger. I received a message at 08:03 yesterday stating the estimate would be completed today and I would be contacted when they were on their way. No one turned up and no further contact from the company. I phoned them up this morning at 09:30 to establish what had gone wrong. I was told the person dealing with my appointment was away for 10 mins but they would phone me back in 10 mins as soon as they returned. By 11:30 no phone call received, however, someone turned up unannounced to complete the quote. Consequently I have no confidence in this company and their ability to do anything.