Dyno-Rod - Thames Valley Avis 

Excellent service. Very reliable and fast.

Fantastic service from start to finish.
Booked online and had a call from the office to get some more details.
Engineer arrived on time and very quickly cleared the drain. A friend recommended Dyno, and I will be recommending them going forward. Thanks Dyno for the great staff you have.

Same day attendance to unblock kitchen drain. Two friendly operatives. Well-equipped van - camera, jet wash, suction etc. Blockage was in the outside pipe to soak away. Cleared in under an hour. Easy payment via link sent to my phone. No hidden charges. Fixed call-out £190.

Dyno Rod attended the job through my British Gas Drains cover. When they arrived their engineer was very offish. No kindness or professional. He then said he can't clear the blockage because there was RUBBLE in the drain. We took pics and there was no RUBBLE. He told British gas the same without ANY PROOF. Second time British gas send a Dyno Rod engineer out, the man was nice but he charged us £150, to clear the blockage. What's the point of me paying £17 a month, for years? This is drumming up extra business!! Utter joke.

Dan was very pleasant, prompt and professional and, most importantly, sorted out the problem .

Very helpful and friendly, unblocked the toilets / drain in 15 minutes.
Was polite and professional even when some old gammon moaned about him being parked near his space

Very straightforward on-line booking and an engineer was available the next working day. Had a call from the office on the morning of the visit to confirm the appointment and a call later from the engineer to say that he was on his way.

The engineer was polite and friendly and sorted the problem out in less than an hour.

I thought the price (£190) was very reasonable for excellent service.

Excellent service - Arrived within an hour of calling at the weekend. Located and resolved the issue in no time. Very helpful and pleasant engineer. Would recommend without hesitation.

Excellent service. Friendly, professional, fast. Couldn’t have been better.

Brilliant service, turned up on time and was extremely efficient and helpful, would definitely recommend Dyno Rod

Where to even start? From making a booking for the job to completion, all ran seamlessly! Luke from the team completed my job, with prompt arrival, brilliant customer service and a warm, friendly manner. The job was completed with clear expert knowledge, problem resolved and my home left tidy. I would recommend this company to everyone! Thank you so much!

Thank you to Luke for clearing my blocked drain. Friendly and polite.

Luke was very helpful polite kind and sorted it quickly very highly recommended

Great all round service.
Booking was easy and a fast call out.
Engineer was brilliant and easy to work with.
Highly recomended.

Adam turned up on time with a courtesy call beforehand, was very polite, sourced the problem, cleared the drains, cleaned the surrounding area afterwards and drains are flowing again.

Very pleased with the service

Luke was very professional and caring. He demonstrated an understanding of dementia and safe guarding that was refreshing to see. Great communication before, during and on leaving. Went the extra mile to leave the wet bathroom as dry and usable as possible. Thank you.

Had a problem with my elderly parents drains. Called Dyno-Rod and they arrived within a couple of hours which was excellent. The representative who came out was a man called Dan. I cannot praise this guy enough. He communicated his arrival time, was excellent in dealing not only with the drain issue but my vulnerable parents too. After the blockage was cleared he gave me a call to assure me all was sorted for the conclusion. I didn’t expect this level of service and it came as a breath of fresh air! He’s an absolute credit to the organisation, and if anything else arises, if possible, I’ll be asking for Dan again. Literally cannot rate him highly enough. Thank you Dan!

Both my upstairs toilets were blocked. A chap from Dyno came out to take a look and quote. Issue in the soil stack, and as I didn't have rodding access points (old house), he'd have to come back with the right kit to make access.

He came back a few days later, made access and cleared the blockage. Unfortunately whilst checking the rest of the pipes, his camera got caught and he couldn't pull it back out of the pipe.

It turned out that the camera had gone round the u-bend in one of the toilets, damaging it in the process of trying to pull it out. He rang his boss, who said he'd be round later that day to remedy things.

His boss (Kris), turned up later that day as promised and installed a brand new toilet to replace the damaged one. Thoroughly nice guy too!

So in summary, sometimes things go wrong, that's just a part of life. But the ownership of that problem, and speedy, satisfactory, resolution, really shows a high level of customer service that is so rare these days.

Very much deserving of a 5 start rating! Thanks Kris!

Easy to use website. Booked appointment on day of my choice. Engineer phoned to advise en route. Attended when expected. Pleasant, helpful, listened to the issues we faced. Diagnosed the problem and fixed it. Worked tidily. Completed everything within 1 hour.