Easirent - JacksonvilleAvis 

Had no idea that the rental place was away from the airport. It was at a sketchy hotel and the whole thing felt dirty. Car was fine, but not super clean. It’s fine for a deal, but I wouldn’t use Easirent again.

My representative Julius was absolutely outstanding the ONLY reason I am just submitting this review is because my phone died. I had a reservation from another company that abruptly ran out of vehicles and no we are not related but I sure as heck felt like it. Kudos to my man Julius. He should definitely be appreciated by your organization👍🏽

Barbara has great customer service and helped with all my needs when it came to re booking the rental car. 5 star

Barbara was very friendly and informative. She explained all the details and answered all of my questions. The transaction was not a lengthy process. I appreciate her professionalism.

UPDATE: After this experience, I filed a complaint with the Ohio Attorney General and was eventually reimbursed for part of our additional expenses. They covered the Uber from the airport to our condo, plus a very small tip (hopefully management tips better in real life than they did on this reimbursement), as well as the difference between the original rental price and what we had to pay for an Avis rental instead.

However, they refused to reimburse several other expenses directly caused by their failure to provide the vehicle we reserved. They denied coverage for the insurance on the replacement rental, claiming it was “optional,” even though it became necessary because we were forced into a one-way rental situation instead of returning the vehicle to the original location as planned.

They also refused to reimburse the Uber to breakfast the next morning transportation we would not have needed if we had the rental car we reserved and they denied the Uber cost to get to Avis to pick up the replacement rental.

In total, we incurred more than $500 in additional expenses because they failed to honor our reservation, and they reimbursed only $218.89. While I appreciate receiving something back, this situation should never have happened in the first place.

HORRIBLE experience. We had a PREPAID reservation booked since January, but when we arrived at the airport shuttle today, we were told they had overbooked and no vehicle was available for us or for several other customers waiting there.

We checked every rental car company at the airport, and not a single car was available anywhere. Our only options were to either spend the night at the airport and hope for a car in the morning or pay for an Uber. Because of their poor management and overbooking, we now have to spend $175 on transportation instead.

Completely unacceptable customer service and terrible planning. I would absolutely NOT recommend this company.

Barbara was fantastic! Super quick and very helpful. Was nervous because my trip has gone too smooth thus far. But she was able to get me in and out very quickly so I can enjoy my trip here in Florida. Thank you so much, Barbara!

literally the worst rental place iv ever encountered . they were rude, they were dirty, the car had broken seat belts, the car seats for my baby were dirty , the car itself had so many scratches on it , who knows if they assumed you did it. It took 2 hours to get a car then we had to switch due to the broken car seat. It was overall a waste and so gross. I would never ever go to them again

The experience was actually amazing. After reading several reviews, I was a bit nervous, but I decided to give it a try because of their consistently low prices. I’m glad I did—there were no issues, no hidden fees, and the entire staff, from check-in to check-out and even the shuttle driver, was professional and friendly. I’ll definitely continue using them at the Jacksonville location.

Julius was kind and accommodating from begining to end . He was helpful and kind even when I foget my garage door opener in the rental after drop off . I appreciate his assistance and professionalism!

Don’t rent here , 1 out of 100, nothing foot but One guy Bry If he did not quit too, it’s the worst better service in south mexico

Absolutely NO WAY I will ever contact them again! I will walk first! I reserved a car AND was there before they closed at !0:00 pm.I immediately contacted them to be picked up. They never showed up. By the time I was able to get throught all of the phone prompts four different times of calling, they said. "Sorry, we closed at 10:00 pm." Stranded in Jacksonville after midnight with an hour ahead of me. Another rental car company gladly helped me PROMPTLY. WITH my last minute reservation. I know, no one will call me on this, so I dont expect it. I have contacted nearly every one of the companies that they subtract for. BUYER BEWARE!!!!!!!!

Easirent Jacksonville-
Quite a challenging and frustrating experience with Easirent, where deceptive practices were evident. I had booked a large SUV ahead of time and paid for it, only to find that when I returned a week later, the vehicle was unavailable. Instead, I discovered that my reservation was actually for a sedan, and I was "upgraded" to an SUV, likely to allow the representative to earn a commission on the upgrade. His initial goes by “J” and conveniently not there at time of pick up.

While Barbara at the counter was genuinely helpful and embarrassed by the situation, it’s clear that the company doesn’t prioritize customer satisfaction. Judging by the numerous negative reviews, it's apparent that Easirent often responds with generic replies while showing
little concern for the issues raised by customers. Unfortunately, I had no choice but to take the only SUV available, which was in terrible condition—reeking of smoke, almost empty on gas, with a low tire that needed inflating, and extraordinarily filthy. The only silver lining was Barbara, who truly goes above and beyond to assist customers.

Gabriel from the start was a real gem . No customer service. Ripped me off! Gives me a car with no gas in it. I stop get gas…in dirty car. Hour later we are stranded along the road.Call the office they don’t care. I had to call roadside assistance. I have to call a new rental company. ENTERPRISE FOR THE WIN! They came got my family gave us a nice rental filled with gas. THIS COMPANY STILL OWES ME MONEY. I call them daily just to say hi! DO NOT RENT FROM THEIR CHARLOTTE AIRPORT LOCATION!!! What a nightmare. They left us stranded and stole my money!!

Worst rental experience I’ve ever had. I paid for a standard SUV and was given a compact with no adjustment. The car later had engine failure and left me stranded out of state. Easirent provided no support and told me to “keep driving it.”

Avoid this company at all costs.

I waited to write this review until I knew I was not overreacting. To start out with we had to stand in line for 40 minutes. Then the vehicle had a warning on the dash for an under inflated front tire. The service rep told me to drive it around the back and air it up myself. It was at 14 psi. The next morning it had leaked down to 22psi. We took the vehicle back for a different one. The next vehicle they gave us had a very strong odor of cigarettes. We went ahead and took it after standing in line for over 1 hour. The rep was extremely rude. As he walked us out on the lot he told me he just either would walk away from the counter. That if someone made him mad he would slow down even more. Maybe this is just a problem at their Jacksonville, FL airport location.
I will never rent from them again. It is a very shabby business and is run extremely bad. The only bright spot was that the other gentleman at the counter was friendly.
My advice; spend your money on a different car rental company.

NEVER AGAIN!!! We rented In Jacksonville, Fl. DONT waste your money. Took an hr & a half to check in, car was junk & dirty, staff (rude) at pick up & drop off, place was shady. All & all I would not give them even a one score.

Worst car rental company I've ever rented from. I rented the car through RentCars. I paid for full coverage insurance and unlimited miles, and when I arrived to pick up the car, they made me pay for another insurance policy and pay for the unlimited miles again. The car was full dirty. Bad people right there. Do not rent with this company. You will regret it. I should have checked the reviews before renting.

Good luck getting a refund from. I tried canceling more than 3 hours out and they refused to refund it. My car rental time as noon and I was unable to cancel online. I called them at 7:02 to cancel and the person on the phone couldn’t process the request so they sent an email to the district manager. I called again 8:56. No response to the email. Now they are saying they can only give me store credit. Disputing with my credit card company now.

Waited too long for shuttle. Only one person behind desk taking care of people and they took forever. You must have your automobile insurance ID card with you and you must pay a large deposit. It’s rediculous

Last minute booking and chose Easirent based on their price. To start, the business itself was messy and located at a rundown hotel. After telling them I’m traveling out of state for one day the service representative told me a $25 a day fee will be added to each day of my contract but he’s going to cut me a deal at $15 a day. My $260 rental turned into a $400 one. Never Again.