edel-optics.ie Avis 

163
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought a pair off Prada sunglasses honestly there quality arrived well packaged in original case.Delivery is a bit long but i didn’t mind the wait some great deals to be had so will definitely be buyi... Voir plus

Noté 4 sur 5 étoiles

Decent deal if you’re patient Bought the Ray-Ban RB3928 for €136 — great price. Pros: • Genuine Ray-Ban sunglasses with good quality and perfect fit. • Support was polite and tried to fix th... Voir plus

Noté 2 sur 5 étoiles

Second time I've had a bad experience. This time, my delivery is 7 weeks. No sign, no refund, no help. Only "we're still trying to find where your product went" . It's irrelevant, it didn't get to me... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have ordered several Oakley sunglasses from Edel Optics and have never been let down. The price is almost always the best deal available and the product arrives on time and in perfect condition. I... Voir plus

À propos de l'entreprise

  1. Magasin de lunettes de soleil
  2. Fournisseur de lentilles de contact
  3. Grossiste en lunettes

Écrit par l'entreprise

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

163 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(163)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service. My frames were delivered in less than 48 hours (although i did get a wierd email initially which I ignored, saying they would be dispatched in 2 weeks)
Delighted

15 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

Best internet price for genuine branded…

Best internet price for genuine branded product delivered without delay ….yes I would recommend edel better than the high street as you are not dissuaded from your choice of spectacles to suit what they have in store or what’s unnecessarily extra cost

24 mai 2022
Noté 4 sur 5 étoiles

Excellent service from eel-optics and…

Excellent service from eel-optics and excellent price compared to other sites. Only downside - - returns aren't free and while my sunglasses are incredibly beautiful - - I had no idea from the pictures that the lens was so light in colour - it's pretty useless as a barrier from the sun. I would return if it was Ireland, but return to Germany isn't worth the cost.

13 mai 2022
Noté 5 sur 5 étoiles

Edel-Optics

This is a fantastic online experience very easy to navigate through the process and delivery times were prompt and well informed
Highly recommended.!
☺️👌

6 mai 2022
Noté 1 sur 5 étoiles

I made a purchase on the 8th of April

I made a purchase on the 8th of April, and still no resolve or update on the sunglasses I payed for. My holiday has passed by and yet nothing, no clarity and customer service are now responding in German when I query with them. Very unprofessional, avoid doing business with this so called company
Order number

E-IE22-3431723

2 mai 2022
Avis spontané
Logo de edel-optics.ie

Réponse de edel-optics.ie

Dear Eoin,

Thank you for your feedback. We're terribly sorry you had this experience with us. Could you please confirm your order number in your review so we can check that for you?

Kind regards,

Your Edel-Optics Team

Update:
Dear Eoin,

Thanks for providing your order number. A member of our team has already been in touch and informed you of the expected delivery time. If you would prefer to cancel, please let us know by email. Apologies for any inconvenience this has caused. Thanks for your patience!

Kind regards,

Your Edel-Optics Team

Noté 5 sur 5 étoiles

Happy customer

Was a bit worried when I read reviews of this website AFTER I purchased my Raybans. However I need not have worried. They arrived very promptly and were exactly as described.

22 avril 2022
Noté 4 sur 5 étoiles

Very happy with my purchase

Very happy with my purchase, RayBans. Delivery by courier came quickly and on the expected date. Initially had issue with payment but rectified once I contacted customer service.

Only removed one star because it was so difficult to find the right customer service. Contacted US first then finally reached UK support.

18 avril 2022
Noté 1 sur 5 étoiles

Placed an order on the 8th of april…

Placed an order on the 8th of april 2022 had a bit of contact with this company and now we can not get hold of them to see where our item is. We have sent numerous emails with no reply and also can’t get hold of a customer service representative over the phone either now. A little concerned as this item was a birthday present and now I have a very disappointed daughter. E-GB22-3451755

18 avril 2022
Avis spontané
Logo de edel-optics.ie

Réponse de edel-optics.ie

Dear Louise,

Thank you for your review. We're very sorry you couldn't get in touch with us immediately. Your order has now been delivered. We hope your daughter likes the glasses. Thanks again for shopping with us.

Best regards,

Your Edel-Optics Team
Update:
Your item has been delivered. We hope you like it. Thanks for your patience and for shopping with us.
Kind regards,
Your Edel-Optics Team

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