Sunglasses.ie Avis 53

SCAM BUSINESS DO NOT BUY. they take your money and do not ship and when you try to contact them via email they do not respond. had to charge back with my bank!!!!!!!!!!

WORST EXPERIENCE EVER!!!!!!

They take your money and dont ship item, and dont refund and dont answer calls. SCAM BUSINESS STAY AWAY

My experience has been similar to the many other 1 star reviews on here. I was looking to buy a pair of Cazal's, the webpage stated the item would be dispatched in 4-5 days. I emailed customer service on 28/04/2026 to confirm if that would be the case. I received an email back from Robbie (owner) stating there was 1 in stock and it would be dispatched in the stated time frame. Confident with the response, i went ahead and placed the order on the same day. It is now 08/05/2026 and still no dispatch. I've emailed Robbie - no response. I emailed customer service to cancel the order and refund me - radio silence. I've had to file a Paypal case to try and get my money back.

UPDATE*
They marked the item as "sent" the very same day i opened a Paypal case, but added no tracking. They do not reply to emails. Very scummy business - stay away!

Have had to file a dispute with my credit card company.

Online order for some Ray-Bans. Ordered on April 19th, got them on May 1st, so not exactly fast but not too bad. They were about 25 quid cheaper than the official site. Got an email after I ordered with an accurate delivery timeframe.

One thing I’m not too happy about is the pics clearly show ‘Made in Italy’ on the inside arm of the glasses but ones I got don’t have this and they are actually made in Thailand.
The same pics are on the official Ray-Ban website so can’t really blame the middle man for this, if I ordered directly from Ray-Ban I would be knocking points off for sure.

SCAM SCAM SCAM!!!! They dont respond to emails, they dont send the glasses either. I made a purchase over a month ago, the website said 5 days until i should get them, then an email saying 2.5 weeks!!! 4 weeks later and still no glasses, no response from them either. Pure scam, stay away.

Scam service. Takes money does not ship item. Buyers beware. robbie is a thief from dublin

Lovely experience in the store today! Robbie and Glenn were so friendly and helpful and replaced my mum's lenses in her sunglasses there and then. Would highly recommend! Will be back in soon for a new pair for myself!

Excellent experience from Robbie and Anna, felt welcome and taken care of and left with exactly what I was looking for. Would highly recommend.

Excellent service, glasses went for repair, problem sorted and glasses returned in a week. Chatted on phone and procedure explained fully. Competitive rates. 👍

Excellent service from the guys from start to finish. Helped greatly with picking out a pair of Tom Ford frames for reading glasses and no problem getting me multiple pairs to try until I was happy. Very prompt turnaround to get the lenses also. Highly recommend.

Do not buy glasses from this company. When buying their glasses response on their WhatsApp and emails was very responsive but as soon as the glasses were bought, I heard nothing. They took the order and Mr lamb emailed to say that I would have the glasses within five days, so I bought them. I explained I needed them in the 5 days and was assured it would have them. The day they were due to be delivered, I contacted them and as I hadn’t heard anything and they now say that they hadn’t got them in stock and won’t have them till the following week and then for delivery. Why did they take an order knowing that they hadn’t got the glasses in stock and could not fulfil it.
They are not the cheapest online but went for an Irish company thinking they’d be able to deliver faster.
Buy your glasses from anyone else as this company don’t give a damn about customer service. They’ve left me high and dry scrambling to get the glasses elsewhere asap.

My wife purchased a pair of sunglasses from this store more than two months ago, at the beginning the answered emails with the tracking of the shipment, after more than a month waiting, emails stopped being answered and now they have stolen my wife’s money because she didn’t get her sunglasses.

Big thank you to Robbie and team for all their help repairing my sunglasses. They were a pleasure to deal with thoughout - Delighted to recommend.

Great selection and support from staff. Prescription glasses and sunglasses were ready in days.

So helpful. Super fast!

I thought I would need to replace my favourite pair of sunglasses, when I found out Sunglasses.ie can fix them and replace the lenses. Now they're like new and it cost me a fraction of the price of a new pair.

Sunglasses.ie is the only place I trust for sun or regular glasses. Robbie is expert at advising on the right frame for face shape. He is really invested in each customer and has a wonderful range of up to date styles . I literally won’t go anywhere else for glasses or sunglasses .

Great range choices of frames in store and brilliant advice about choice of frames too for prescription lenses.
Customer service was also excellent when I needed a repair.

I recently visit sunglasses.ie to enquire about some new pair of sunglasses and to also get my favourite pair repaired. Robby and his staff went above and beyond to help me. Would highly recommend them.

A wonderful experience. No hard sales pitch. Listened to what we wanted. Friendly, kind and patient. Had every frame imaginable out in seconds. Overall a brilliant shopping expierence. Hence we bought 2 pairs. We will be back. Thanks Robbie