Sunglasses.ie Avis 

86
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Huge thanks to Glen for his super friendly professional service. He worked his magic and was able to fix the arm of a much loved pair of sunglasses. While there he gave me great advice on what size an... Voir plus

Noté 5 sur 5 étoiles

Bought a pair of sunglases on holidays in Asia and brought them to Robbie for fitting prescriptions lenses. It all worked out perfect

Noté 5 sur 5 étoiles

I purchased sunglasses online and overall had a good experience. I sourced a pair of sunnies I couldn’t get anywhere else, which was the main reason for ordering. There was a 10-day wait before disp... Voir plus

Noté 1 sur 5 étoiles

•AVOID ONLINE● Bought a pair of sunglasses online recently webpage stated glasses would be dispatched in 7-10 days, long story short they took just under a month with a variety of excuses been given,... Voir plus

À propos de l'entreprise

  1. Grossiste en lunettes
  2. Boutique d'accessoires de mode
  3. Magasin de lunettes de soleil

Écrit par l'entreprise

Sunglasses.ie on Dublin's Dawson Street was founded in 2007 by Robert Lamb. We are a family business. Specializing in both prescription and designer eyewear, as well as sports-specific prescription sunglasses and repairs. With over 40,000 models available online and 2000 frames in store, we are sure to have eyewear to suit you needs.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

86 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 6 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(86)

51 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service, glasses went for repair, problem sorted and glasses returned in a week. Chatted on phone and procedure explained fully. Competitive rates. 👍

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

Excellent service from the guys from start to finish. Helped greatly with picking out a pair of Tom Ford frames for reading glasses and no problem getting me multiple pairs to try until I was happy. Very prompt turnaround to get the lenses also. Highly recommend.

21 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not buy glasses from this company

Do not buy glasses from this company. When buying their glasses response on their WhatsApp and emails was very responsive but as soon as the glasses were bought, I heard nothing. They took the order and Mr lamb emailed to say that I would have the glasses within five days, so I bought them. I explained I needed them in the 5 days and was assured it would have them. The day they were due to be delivered, I contacted them and as I hadn’t heard anything and they now say that they hadn’t got them in stock and won’t have them till the following week and then for delivery. Why did they take an order knowing that they hadn’t got the glasses in stock and could not fulfil it.
They are not the cheapest online but went for an Irish company thinking they’d be able to deliver faster.
Buy your glasses from anyone else as this company don’t give a damn about customer service. They’ve left me high and dry scrambling to get the glasses elsewhere asap.

13 février 2026
Avis spontané
Logo de Sunglasses.ie

Réponse de Sunglasses.ie

Dear Paul,

Thank you for your feedback. I want to sincerely apologise that your order has not arrived within the expected timeframe.

At the time of purchase, our website showed a 3–4 working day delivery window. When you asked if delivery by Friday was likely, I confirmed that I couldn’t see any reason why it wouldn’t be. Unfortunately, due to an unexpected delay outside of our normal process, delivery has been pushed to Tuesday — two working days later than originally anticipated.

I completely understand how frustrating this is, especially when you were relying on receiving them by a specific date. While the delay is short, that doesn’t lessen the inconvenience it has caused you.

I also tried calling you today to speak with you directly and discuss this, but I wasn’t able to get through. Please feel free to contact me directly at 01 661 8602/robbie@sunglasses.ie, and I would genuinely welcome the opportunity to speak with you and see how we can make this right. The current delivery time for your order is this coming Tuesday.

We care very much about our customers and our service standards, and I’m truly sorry that on this occasion we have disappointed you.

Kind regards,
Robbie Lamb
Owner

Noté 1 sur 5 étoiles

SCAM and don’t answer back

My wife purchased a pair of sunglasses from this store more than two months ago, at the beginning the answered emails with the tracking of the shipment, after more than a month waiting, emails stopped being answered and now they have stolen my wife’s money because she didn’t get her sunglasses.

12 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from start to finish

I thought I would need to replace my favourite pair of sunglasses, when I found out Sunglasses.ie can fix them and replace the lenses. Now they're like new and it cost me a fraction of the price of a new pair.

29 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Sunglasses.ie is the only place I trust…

Sunglasses.ie is the only place I trust for sun or regular glasses. Robbie is expert at advising on the right frame for face shape. He is really invested in each customer and has a wonderful range of up to date styles . I literally won’t go anywhere else for glasses or sunglasses .

6 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

I recently visit sunglasses.ie to enquire about some new pair of sunglasses and to also get my favourite pair repaired. Robby and his staff went above and beyond to help me. Would highly recommend them.

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

A wonderful experience. Thoroughly recommend

A wonderful experience. No hard sales pitch. Listened to what we wanted. Friendly, kind and patient. Had every frame imaginable out in seconds. Overall a brilliant shopping expierence. Hence we bought 2 pairs. We will be back. Thanks Robbie

10 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT order from sunglasses.ie

This website is a SCAM. They advertise '40.000 references' on their website, which is obviously more than a small Dublin brick and mortar shop can stock. The reason is: almost NONE of these are in stock, and they are basically doing dropshipping -> taking the orders and the money, sending an automated email "your order has been placed 'on hold' and we are doing our best (...)" and then either taking MONTHS to source and ship the item (best case scenario) or just ignoring the order completely. NO customer service, NO response of any kind, NO accountability. You will be left with no other option but to dispute the transaction with your bank.

30 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Very poor service

Very poor service, delayed delivery of my prescription glasses, no single response to over 4 emails and a hopeless process.

1 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Needed a lensed replaced

Needed a lense replaced on a pair of sunglasses. I was charged for a pair of lenses as they could not be bought individually. When I asked for the second lense they could not provide me with it. I have called the shop on numerous occasions but nobody got back to me on each time. I would not recommend this shop to anyone.

6 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Bring 2 sunglasses to be repair.
Very happy with the result look brand new.
Excellent service, very professional.
Fast and high quality.
Recommend 110%
Thank you Robert.

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer service

Great Customer service, Robbie went through everything in I asked for, in great detail & the process, regarding my prescription glasses, his knowledge of frames & lenses is unbelievable. There is a wide range of up to date frames along with top brands to choose from at very reasonable prices compared to other retailers. Fast & efficient service, would highly recommend.

14 mars 2025
Avis spontané

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