Honestly couldn't fault your lovely staff. Georgia was friendly and listened to what I was wanting and showed me the perfect electric wheelchair. I was worried and anxious going into the shop and she... Voir plus
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Établissement
Changer d'établissementUnit J, Cheviot House, Manor Walks Shopping Centre, NE23 6UT Cramlington, Northumberland, GB
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Lisez les avis des autres
Such patient and helpful staff along with a great selection of scooters. Carol and Georgia were fabulous.
L'entreprise a répondu
We came across this store by pure chance whilst walking through Cramlington shopping precinct. It's a lovely shop with everything set out well and a huge array of helpful items. We were looking at an... Voir plus
L'entreprise a répondu
My dad has just bought his 3rd scooter (2nd from Carol at the Cramlington branch) and is thrilled to bits with it. Carol was extremely patient and very helpful, and had a very friendly manner putting... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
Unit J, Cheviot House, Manor Walks Shopping Centre, NE23 6UT, Cramlington, Northumberland, Royaume-Uni
- 01670332561
4,8
Excellent
55 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
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Great service today from Georgia and…
Great service today from Georgia and Carol. They were very patient, kind and helpful
16 septembre 2026
Avis spontané
Well done !
Such patient and helpful staff along with a great selection of scooters. Carol and Georgia were fabulous.
14 septembre 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Best Mobility shop in the area.
Honestly couldn't fault your lovely staff. Georgia was friendly and listened to what I was wanting and showed me the perfect electric wheelchair. I was worried and anxious going into the shop and she was so lovely the worries went straight away. THANK YOU!!! Will definitely be using this shop again and would recommend them to all.
Thank you Georgia your amazing.
22 août 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Friendly and Patient Service
Georgia was friendly, professional, and very patient. We had a great experience and were able to find the perfect mobility scooter with her help. Highly recommended!
9 août 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
What a lovely couple of staff you have…
What a lovely couple of staff you have at Eden mobility. Cramlington. Carol and Georgia..So professional at their work. Very friendly and caring. Helpful and proficient. Well done yous.
30 juillet 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent Service!
Carol was extremely helpful and knowledgeable about the product. We were happy to place the order for a power chair with her. The chair was delivered 2 working days later. Very happy with the service provided and can highly recommend.
1 juillet 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
Great customer service by Georgia in…
Great customer service by Georgia in Cramlington, no pressure sales, really relaxed and informative, very knowledgeable, highly recommend a visit
3 juillet 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Carol from Cramlington store was…
Carol from Cramlington store was amazing. Helpful, knowledgeable, pleasure to deal with. Excellent customer service. Even though Carol was helping train another staff member she still gave undivided attention to detail around any questions or queries. Would give 10 stars if available. Easiest decision to go through motability with them.
26 mai 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for sharing your experience at our Cramlington store. We’re absolutely delighted to hear how well Carol looked after you. Her knowledge and care shine through in everything she does, and it’s wonderful to know she made the whole process so easy and reassuring for you.
Even while supporting a new team member, Carol’s ability to give undivided attention, answer every question clearly, and provide excellent customer service is something we’re incredibly proud of.
Your kind words — and your “10 stars” praise — mean a great deal to us. We’re thrilled that choosing to go through Motability with us felt like the easiest decision.
Thank you again for taking the time to leave such thoughtful feedback. Carol is truly a credit to the team, and we look forward to welcoming you again.
Warm regards,
Eden Mobility
I recently visited the Cramlington…
I recently visited the Cramlington showroom to get some advice and help for my recently disabled husband , I spoke to a lady called Carol who was extremely helpful, giving me some pointers in things I hadn’t even considered.
Thank you
18 mai 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for visiting our Cramlington showroom and for taking the time to share your experience. We’re really pleased to hear that Carol was able to support you during what must be a challenging time for you and your husband.
Her knowledge, care, and ability to offer thoughtful pointers — especially on things that may not be immediately obvious — are exactly what make her such a valued member of our team. It’s wonderful to know her guidance made a real difference for you.
Thank you again for your kind words. We’re always here if you need any further help or advice in the future.
Warm regards,
Eden Mobility
My dad has just bought his 3rd scooter…
My dad has just bought his 3rd scooter (2nd from Carol at the Cramlington branch) and is thrilled to bits with it. Carol was extremely patient and very helpful, and had a very friendly manner putting us ease. She was very thorough at explaining the switches, sitting and tiller positions, and made sure dad was comfy and safe. We part ex’ed his previous scooter and it was a very easy process, drove in with the old and out with the new! Thanks Carol!
18 mai 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for sharing this lovely feedback. We’re delighted to hear that your dad is enjoying his new scooter — third time’s the charm indeed! It’s wonderful to know that Carol once again provided such patient, friendly and thorough support, helping him feel completely comfortable and confident before setting off.
We’re also glad the part‑exchange process was smooth and stress‑free for you both. Driving in with the old and out with the new is exactly the experience we aim for.
Warm regards,
Eden Molbility
Excellent Customer Service
Anna at Eden Mobility Cramlington was very informative and gave excellent advice on purchasing a mobility scooter. Very patient and gave sound advice and excellent customer service. 5 stars from me *****
Mr A Chilvers, Cramlington
12 mai 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for your wonderful review. We’re delighted to hear that Anna at our Eden Mobility Cramlington store was able to provide you with informative guidance and excellent advice while choosing your mobility scooter.
Her patience, knowledge, and commitment to great customer service are exactly what we aim for, and it’s fantastic to know she made such a positive impression.
Your 5‑star feedback ***** is truly appreciated.
Warm regards,
Eden Mobility
Excellent purchase
The lovely young lady Grorgia was very attentive as we decided which chair to choose very knowledgable and demonstrated the mechanics of several chairs before we decided which one we would purchase .She was able to negotiate free delivery and a discount very pleased with the service we recieved .
10 mai 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for your lovely review. We’re delighted to hear that Georgia was attentive, knowledgeable, and able to demonstrate the different chair options to help you choose the right one. It’s great to know she could arrange free delivery and a discount too. We’re very pleased you received such excellent service.
Warm regards,
Eden Mobility
Fantastic Service
Georgia was wonderful, she explained and demonstrated everything we needed on our new manual wheelchair. She took plenty of time to make my mother feel comfortable and secure. Great display of models and a wide range to choose from.
3 avril 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for taking the time to share this wonderful feedback. We’re so pleased to hear that Georgia was able to guide you through everything with such care and clarity. Making sure your mother felt comfortable and secure is exactly the experience we aim to provide, and it’s lovely to know Georgia delivered that so well.
We’re also glad you found the range of wheelchair models helpful. Your kind words mean a great deal to the whole team.
Warm regards,
Eden Mobility
Great customer service
Great customer service, Carol From Cramlington branch was so lovely, really helpful, got a great scooter. Picking it up on Tuesday.
31 mars 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for your lovely feedback. We’re delighted to hear that Carol at our Cramlington branch gave you such friendly and helpful service. It’s wonderful to know you found a great scooter, and we’re excited for you to pick it up on Tuesday.
We really appreciate you taking the time to share your experience and look forward to welcoming you again.
Warm regards,
Eden Mobility
Carol was very pleasant and exceptional…
Carol was very pleasant and exceptional in solving the problem we had with a mobility scooter when we broke down
23 janvier 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for sharing your experience. We’re so pleased to hear that Carol was pleasant and exceptional in helping resolve the issue with your mobility scooter during the breakdown. She always strives to support our customers with care and efficiency, and your feedback truly reflects that. We’ll make sure she sees your kind words.
Warm regards,
Eden Mobility
THE SALESPERSON GEORGIA WAS VERY…
THE SALESPERSON GEORGIA WAS VERY FRIENDLY HELPFUL KNOWLEDGABLE TOOK HER TIME TO EXPLAIN ALL THE VARIOUS DETAILS OF EACH SCOOTER SHOWN.DISMANTLED EACH SCOOTER TO SHOW HOW EASY IT WAS FOR WIFE TO PUT IN THE CAR BOOT SHE WENT OUT OF HER WAY TO HELP , SUGGESTING WE GO TO THE REAR OF THE SHOP WIth MY CAR TO ENABLE MY WIFE TO TRIAL DISMANTLING AND PLACE IN THE BOOT GEORGIA IS AN ASSET TO YOUR COMPANY BEST SALES EXPERIENCE WE HAVE HAD
14 mars 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that Georgia provided such friendly, helpful and knowledgeable service. It’s great to know she took the time to explain each scooter in detail and even demonstrated how easily they dismantle, making sure your wife felt confident with the process. Going the extra mile to help you try everything with your own car is exactly the level of care we aim for. Georgia truly is an asset to our company, and your kind words mean a lot to the whole team. We’re thrilled this was the best sales experience you’ve had.
Warm regards,
Eden Mobility
Perfect transaction choosing the ideal rollator in around 20minutes…
Georgina helped choose the perfect rollator for my client who is in her 80s,she let my client ‘test ride’ all the rollators in store,gave good concise information regarding folding the rollator for public transport etc we even got to walk away with a rollator that was ready to go so all in all the transaction only took 25minutes so we couldn’t be happier!
2 février 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
“Thank you for your kind feedback. We’re delighted to hear that Georgina was able to assist you in selecting the perfect rollator and provide clear, practical guidance throughout the process. It’s wonderful to know the demonstration and quick setup made your visit efficient and enjoyable. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Georgia was very helpful and knew her…
Georgia was very helpful and knew her stuff about all the products she help me choose the right wheelchair for my needs she was very professional, polite and confident with her knowledge
24 janvier 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for sharing your experience. It’s wonderful to hear how helpful Georgia was and how confidently she guided you through the products. Knowing she helped you find the right wheelchair for your needs, while being professional, polite, and knowledgeable, will mean a great deal to her and the team.
Warm regards,
Eden Mobility
Just bought a recliner chair today I…
Just bought a recliner chair today I would like to thank the staff for how friendly and professional they are.we had great demonstration how the chair worked ,once again the staff were so compassionate and caring it was a pleasure doing business with them
15 janvier 2026
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you so much for sharing your experience. It’s wonderful to hear that the team were both friendly and professional, and that the demonstration helped you feel confident with your new recliner chair. Knowing that you found the staff compassionate and caring really means a lot.
It’s fantastic that doing business with us felt like a pleasure, and your kind words are truly appreciated.
Warm regards,
Eden Mobility
Carol was so helpful and knowledgeable…
Carol was so helpful and knowledgeable on products when we went to look for a wheelchair. She gave the real professional but also personal touch to the experience, setting up the chair for us so we could take it away with us when the one on display had an issue at the time
5 décembre 2025
Avis spontané
Réponse de Eden Mobility - Cramlington
Thank you for sharing this lovely feedback! We’re delighted to hear that Carol was able to combine her product knowledge with such a professional yet personal touch. It’s great that she went the extra mile to set up the wheelchair so you could take it away right away, even when the display model had an issue. We’ll make sure she knows how much her support meant to you.
Warm regards,
Eden Mobility
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