I went to Eden to have a look at different wheelchair options as my mobility has been getting worse. Very friendly staff Laura showed me all the different chairs and let me try them all out. She was... Voir plus
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Went in this morning for a toilet key , Lucle greeted me with a lovely warm smile , she was so chatty , polite and charming, took very good care of me , thank you
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I can't thank Lucie and Justin enough for today, especially Lucie! They made the purchase of a wheelchair and pressure cushion for my mum so easy. With guiding me through every step on how to use and... Voir plus
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Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
Henshaw Street 22-24, OL1 3AA, Oldham, England, Royaume-Uni
- 0161 393 4597
4,9
Excellent
149 avis
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A répondu à 96 % de ses avis négatifs
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Always a great experience
Always a great experience, Shannon gave great service and advice.
19 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Lynisia,
Thank you for your lovely review! We’re so pleased to hear Shannon provided great service and advice. We really appreciate your support and look forward to seeing you again!
Warm regards,
Eden Mobility
I take my neighbour into the store and…
I take my neighbour into the store and Shannon and lucie are great,very knowledgeable about the products and they also hold a great coffee morning on a Friday...
12 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Mr. Macrae,
Thank you for your kind words! We’re delighted you and your neighbour enjoy visiting us, and that Shannon and Lucie have been so helpful. We’re also glad you like our Friday coffee mornings—they’re a highlight for us too! If you ever need anything, we’re always here to help.
Best wishes,
The Eden Mobility Oldham Team
Absolute 5 start service from Eden !
Absolute 5 start service from Eden !
I was a little apprehensive in regards to taking my elderly sister for some additional living assistance items however Lucie set us at ease and had us both in her capable hands & made us feel very at home
12 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
HiSal,
Thank you for your wonderful feedback! We’re so pleased Lucie was able to put you and your sister at ease and make you feel at home. If you ever need any further assistance, please know we’re always here to help.
Best wishes,
The Eden Mobility Team
Couldn’t Have Asked for Better Service
My nan recently got a scooter from Eden Mobility, and the service was fantastic from start to finish. Lucie and Shannon were absolutely brilliant – so helpful, friendly, and patient throughout the whole process. They made everything simple and stress-free, and my nan is really happy with her new scooter. Couldn’t recommend them enough!
12 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Rick,
Thank you so much for your wonderful feedback. We’re thrilled to hear your nan had such a positive experience, and that Lucie and Shannon made everything easy and stress-free. We’ll be sure to pass on your kind words to them. If your nan ever needs anything in the future, we’re always here to help.
Best wishes,
The Eden Mobility Team
Excellent customer service from Lucie…
Excellent customer service from Lucie and Shannon. Lucoe was very knowledgeable about the products as well.
15 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Frankii,
Thank you for your kind review! We're so pleased Lucie and Shannon were able to provide such helpful and knowledgeable service. We’ll be sure to pass on your lovely feedback to the Oldham team!
Warm regards,
The Eden Mobility Team
absoloutely love coffee mornings
absoloutely love coffee mornings! lucie is a star 💗💗💗
15 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Sophie,
Thank you for your lovely review! We’re so glad you enjoy the coffee mornings, Lucie really is a star, and we’ll make sure she sees your kind words
Warm regards,
The Eden Mobility Team
Lucie and Shannon are amazing
Lucie and Shannon are amazing, they do a coffee morning every Friday and roll out the red carpet for everyone
They meet my dietary needs as a celiac and get me special biscuits so I’m not left out. Thanks for always being so accommodating.
12 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Sue,
Thank you so much for your lovely feedback! We’re thrilled to hear Lucie and Shannon are making the Friday coffee mornings so special and it’s wonderful to know they’ve gone the extra mile to meet your dietary needs. We’ll be sure to pass on your kind words!
Warm regards,
The Eden Mobility Team
I recently purchased a mobility scooter…
I recently purchased a mobility scooter from Eden Mobility. The staff in store Lucie and Shannon were brilliant guiding me to the best scooter to suit my needs. The after sale service was above and beyond all expectations helping me on several occasions. They also showed me many items for making life easier to make living in my home. Many many thanks to Lucie and Shannon
15 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi David,
Thank you so much for your kind words! We're thrilled to hear that Lucie and Shannon provided such excellent support both during and after your purchase. Your feedback means a lot, and we’ll be sure to pass it on to the team in Oldham.
Warm regards,
The Eden Mobility Team
I went in to your store in Oldham and…
I went in to your store in Oldham and was welcomed by Lucie, she was very pleasant and professional, I will definitely recommend your Oldham store to my family and friends.
Thanks
8 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Ash,
Thank you for your kind words! We're so pleased Lucie made your visit to our Oldham store such a positive experience. Your recommendation means a lot to us, we’ll be sure to pass on your lovely feedback to Lucie!
Best regards,
The Eden Mobility Team
Oustanding customer service today on…
Oustanding customer service today on visiting the Oldham shop. Lucy and Shannon were very engaging, warm, knowledgeable.
I will be returning, thank you.
5 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Kelly,
Thank you for your lovely review! We’re so pleased to hear that Lucy and Shannon made your visit to the Oldham store such a positive experience. It’s great to know you felt welcomed and well looked after.
We look forward to seeing you again soon!
Best wishes,
Eden Mobility Team
Received a warm welcome and outstanding…
Received a warm welcome and outstanding service from Lucie and Wendy at the Oldham branch in the town centre. I felt extremely supported by these two incredible members of staff whose knowledge and expertise helped me to find exactly what I needed. Just lovely, kind, caring people who went that extra mile and even made my friend and I a cup of tea whilst I was shopping. Would definitely recommend this branch and if possible, I'd have rated my experience much higher than 10/10.
The only criticism I'd make regarding Eden Mobility is the fact that calling their helpline is a nightmare as it took several lengthy calls before I managed to get through. Eventually I got through to a lovely lady called Lauren who was so pleasant and helpful and well worth the 35 minute wait it took to speak to her. However, I do think Eden could do with employing more staff on the helpline to reduce call waiting times. Despite my frustration with the difficulties I had trying to get through, I have still given Eden Mobility a 5* rating owing to the fact that I would have rated the lovely staff I have dealt with higher than 10/10.
Thank you to Lucie, Wendy and Lauren for all your help and support.
3 septembre 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi R. Kabbani,
Thank you so much for your lovely review! We're thrilled to hear that Lucie, Wendy, and Lauren made such a positive impression and helped you feel supported throughout your visit and call.
We really appreciate your feedback about the helpline wait time, we're sorry for the delay, and thank you for your patience. We're working on improving this to make it easier for customers to reach us.
Thanks again for your kind words and 5-star rating, it means a lot!
Warm regards,
Eden Mobility
Thank you Lucie for your patience this…
Thank you Lucie for your patience this afternoon dealing with all of us whilst trying to purchase a boot scooter. Mission accomplished after 2hours and chocolate biscuits. Thank you
29 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Jennifer,
Thank you so much for your lovely review! We’re so glad to hear that Lucie was able to support you with patience and care during your visit. It’s wonderful to know the mission was accomplished, and with chocolate biscuits too!
We really appreciate you taking the time to share your experience, and we hope you’re enjoying your new boot scooter. Please don’t hesitate to pop back in if you need anything else.
Warm regards,
The Eden Mobility Team
Me and Dave love coming to Eden…
Me and Dave love coming to Eden mobility to see Lucie and Shannon for the coffee mornings both of these are wonderful people always happy to help and greets you with a smile Dave has been coming for years and always talks bout the shop
29 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Lisa,
Thank you so much for your lovely review! We’re so pleased to hear that you and Dave enjoy visiting Eden Mobility for the coffee mornings, and that Lucie and Shannon have made such a positive impression.
It’s wonderful to know they’ve created such a welcoming and friendly atmosphere, and we’ll be sure to pass on your kind words to them both. We look forward to seeing you again soon!
Warm regards,
The Eden Mobility Team
The lady her name was lucie I think was…
The lady her name was lucie I think was very helpful she helped my service user find the right walker she was very nice she made us very comfortable in making the right decision so thank you once again Lucia
28 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Nadia,
Thank you so much for your kind words and lovely feedback. We're delighted to hear that Lucie was able to support your service user in finding the right walker and that she made the experience comfortable and reassuring.
We’ll be sure to pass your message on to Lucie—she’ll be thrilled to know she made a positive impact!
Thanks again for taking the time to share your experience.
Warm regards,
The Eden Mobility Team
An experience to enjoy...
Oldham store with Lucie and Shannon is always a very pleasant and helpful visit weather I'm buying or just visiting in passing. Their knowledge of the products is very extensive. They are always more than happy to help and aid in any way possible. They have a very large selection of aid products in store with new and second-hand scooters. The company also hold a Friday Coffee Morning 9:30am to 11:30am every Friday and all are welcome and they do make you feel welcome with beverages and biscuits and local people/customers enjoying the day. I highly recommend visiting as there are always reductions and bargains in the offering.
15 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Dear Philip,
Thank you so much for your thoughtful and detailed review. We're delighted to hear that your visits to our Oldham store are always pleasant and helpful, whether you're browsing or just popping in.
Lucie and Shannon will be thrilled to know their product knowledge and friendly service have made such a positive impression. We're also glad to hear you're enjoying our Friday Coffee Mornings—they're a great way to bring people together, and it's wonderful to know they’re making a difference.
Thank you for recommending us and for being a valued part of the Eden community. We look forward to welcoming you again soon!
Warm regards,
The Eden Mobility Team
Always a lovely experience joining…
Always a lovely experience joining Lucie and Shannon for coffee morning. Gets people out, having a chat and a laugh.
15 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Rachel,
Thank you so much for your kind words! We're delighted to hear that you enjoy joining Lucie and Shannon for our coffee mornings. It's wonderful to know that these gatherings help bring people together for a chat, a laugh, and a bit of community spirit.
We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
The Eden Mobility Team
Lucy was a diamond
Lucy was a diamond, completely inspiring, I didn't even buy anything she was just lovely and gave me her time showing me photographs of customers and how important they are to her, also invited me to coffee morning which I'll be attending next Friday as I'm busy Friday this week. Thanks for giving me your time Lucy when I was having a bad day.
7 août 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Caen,
Thank you so much for your heartfelt review! We’re absolutely delighted to hear that Lucy made such a positive impact on your day. She truly cares about our customers, and it’s wonderful to know that her kindness and time meant so much to you.
We’re glad you’ll be joining us for the coffee morning next Friday and we look forward to welcoming you again!
Warmest regards,
The Eden Mobility Team
Lucie was fantastic so helpful and very…
Lucie was fantastic so helpful and very knowledgeable in helping me make the right decision on my purchase.
Thank you for all your help.
26 juillet 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Siobhan,
Thank you so much for your lovely message. We're delighted to hear Lucie made your experience a positive one—she’ll be thrilled to know she helped you feel confident in your decision. You're always welcome back, and we’d love to assist you again whenever you need us.
Warmest wishes,
The Eden Mobility Team
Lucie at the Oldham branch was very…
Lucie at the Oldham branch was very helpful, wasn’t pushy and had patience while we decided
24 juillet 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Joan,
Thank you for your kind words! We’re so pleased Lucie made your visit to our Oldham branch a relaxed and positive experience. Her patience and no-pressure approach are exactly what we aim for—she’ll be thrilled to hear your feedback.
Warm regards,
The Eden Mobility Team
Lucie and Shannon are amazing
Lucie and Shannon made the experience so easy to understand and understood my needs quite easily.
Recommended a chair instantly and after trying others on off the first one they did Recommend was perfect for me.
Brilliant people skills and lovely to speak to.
11 juillet 2025
Avis spontané
Réponse de Eden Mobility - Oldham
Hi Joni,
Thank you for your lovely feedback! We’re so pleased Lucie and Shannon made the experience smooth and enjoyable for you. It’s great to hear their recommendation was spot on—and that their people skills made such a difference. We’ll be sure to pass on your kind words!
All the best,
The Eden Mobility Team
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