Eden & Willow Avis 

248
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a product from Eden & Willow, through Amazon with a delivery date given to me. Amazon failed on the delivery and are yet to deliver this item. I contacted "Eden & Willow" direct. They not... Voir plus

Noté 1 sur 5 étoiles

I ordered 3 glass storage jars with air tight lids via Amazon. The First 2 were fine. Third one was a problem. The lid closed too tightly and I have to force it open every time. I know the time for re... Voir plus

Noté 5 sur 5 étoiles

My first handbag vase didn’t arrive as the delivery company didn’t take enough care I was very upset as I thought that was it there wouldn’t be any more available. Contacted E & W who were extremely h... Voir plus

Noté 5 sur 5 étoiles

I’ve ordered from Eden & Willow twice and on the second order two of my jars were smashed on arrival. They promptly sent out a replacement after I let them know. Their customer service is amazing and... Voir plus

À propos de l'entreprise

  1. Décorateur d'intérieur

Écrit par l'entreprise

Eden & Willow offers a broad range of home interiors that can turn any home into a show home. And, we are proud to say that we will not be beaten on price. We strive to provide our customers with an excellent service at good prices.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

248 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(248)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful product

Beautiful product, was a glass honey jar with a small bird on the lid as the handle, well packaged so arrived intact. Delivered in good time. Sensible price.

7 février 2020
Avis spontané
Noté 2 sur 5 étoiles

Not easy to track the order from the…

Not easy to track the order from the moment the purchase is made.

4 février 2020
Avis spontané
Logo de Eden & Willow

Réponse de Eden & Willow

Dear Customer,

Thank you for your feedback. We are sorry for the inconvenience caused to you.
We will pass your feedback to the relevant team and work to improve the tracking system on our website.

Best Wishes
Eden & Willow Team

Noté 5 sur 5 étoiles

Excellent

Excellent service promptly delivered couldn’t ask for more.

8 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

Details:Great products, great service.

Details:
I first ordered their items, without knowing who they were, from amazon. The first couple of orders arrived safely, the third order from amazon, packaged by amazon, arrived smashed as it was put in a box with another order item, a heavy order item, and the one from Eden & WIllow was glass.

They contacted me to ask how my purchase went, and I told them. I was not happy and was annoyed because I was just about it order more.

They contacted me to explain they had not packaged it but would give me a full refund. I asked them if there was another site I could order form, where it might be packaged a bit more sensibly and they gave me their site address - Eden & WIllow.

I found the items I was looking for there and ordered off next day delivery.

The items were sent via DPD, giving me not only am hour update delivery slot, but also the name of the driver.

The items arrived very well packaged, in time, and in one piece.

I bought their stacking storage jars with bamboo lids.

I bought the 2 and 3 sides ones from amazon, (the 4 from Amazon arrived smashed)and then the 3 and 4 sizes from Eden & WIllow.

These storage jars are great because they have a nice wide base, making them unlikely to tip over.
Each jar is interchangeable, so the one on the bottom can go on the top etc.

These are ideal for smaller quantities such as packets of seeds, or as also in my case, amino acid supplement powders.

I tried putting a pack of flour in then and you could just about manage it across 3 jars ( so one 3 size stack)

The lid is smooth so theoretically you could stick one set on top of the other without any balance issues.

The jars are fine, so do need careful handling when washing, but they do look really neat and tidy.

So - Eden & WIllow,

Website - easy to use.
Products - good quality.
Delivery - their own (dpd) brilliant.
Customer service- great - they handled my complaint politely and quickly and refunded where necessary and provided useful help when asked for.

I would recommend Eden & Willow from their own website.

Yes their delivery is charged for under £60.00 whereas it is free with Amazon prime - however, when you buy multiple items, the costs work out in your favour when buying from them directly, as the 4 items I bought, even with the next day shipping fees, came to the same if not a little less than buying it from Amazon Prime with their free next day delivery. Also, Eden & WIllow do a far better job of packaging your items than Amazon does.

13 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

My order has still not arrived!

9 décembre 2019
Avis spontané
Logo de Eden & Willow

Réponse de Eden & Willow

Dear Customer,

We are truly sorry for the delay.
We have checked your order details and can see that your order has now been delivered.
We aim to deliver all orders within 3 working days but, in this instance, the parcel was delayed by the couriers.

We would be glad to help you further, please kindly contact our customer service team.

Best wishes
Eden & Willow Team

Noté 5 sur 5 étoiles

Really nice product

Really nice product, well packaged and delivered on time.
System was only showing three in stock but by phoning another two were located, really pleased. They're now lined up on a shelf with different teas displayed in them and look very classy

5 décembre 2019
Avis spontané

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