Efoam Avis 

My order of five bespoke foam cushions with eFoam started well. Their web site in garish orange was easy to use. My order amounted to £240, to which they added a 5% discount and a free pillow.

The order placed on a Saturday was delivered on a Tuesday in London, well wrapped in clear bags.

When I placed the backrest cushions on my sofa frame, I noticed they were too big: side by side, they were 9 cm wider than the existing seat and prevented me from inserting the arm cushion.

Secondly they were too firm. This surprised me since I had asked eFoam what foam to use for 15 cm thick backrests: they had recommended Reflex Superior Medium.

I emailed them. They asked for more pictures with a measuring tape.

I spent a Sunday measuring and photographing the problem. All cushions were 2-3 cm too big in each dimension. For example, I had ordered the cushions 15 cm thick; they were all 18 cm thick with the polyfibre wrap.

This is a problem because the 3 cm's add up. Try as I might, I couldn't fit them within the sofa frame.

Although eFoam replied promptly, they offered no exchange or refund, arguing it was a bespoke order, and the extra size was due to the polyfibre wrap. As for the cushion firmness, that was their softest and they "should soften in time".

I replied I wouldn't be able to use the cushions: even if I removed the polyfibre wrap and they shrunk by 3 cm in each dimension (doubtful), they were uncomfortably firm (feeling ejected by the sofa). I offered to return them for a 50% refund, so they could at least reuse the foam for another customer. They refused.

I pleaded but they offered no remedy.

I might have given them two stars for their prompt but cold-hearted customer service. What brings it down to one star is their "luxury" pillow freebie, which they normally sell for £31. It is actually lumpy and stiff. I'll stick to my £15 John Lewis one, thank you.

In sum, eFoam made five bespoke cushions for me which are neither fit for purpose (too firm for backrest) nor as described (2-3 cm too big in every dimension), and refused to help reach a solution.

Great service & VERY quick delivery! They helped solve my problem of a double bed frame & a small double mattress, with an exactly measured long log of foam that fit perfectly! Highly recommended.

An excellent company to use. I would strongly recommend them. Very helpful and an extremely fast turn around from order to receipt of order.

Brilliant service all round.

MY SOFA SAVIOURS!! Revamped our old 3-seater with showroom quality foam to sit on, and with the option of coming wrapped in a stockette, it was so easy to fit within our current sofa covers.
But the best part is their warm, and knowledgeable, customer service, and fast postage. Easy to use platform too. Brilliant. A+++++

Friendly fast service. Easy to use website and reasonable prices. However I was disappointed by the incorrect guidance on their website that said I didn't need to adjust sizing for the polyfibre wrap even though this made the overall size 2cm larger. This meant that it didn't fit and I have no choice but to re-order, ignore the websites advice and reduce the size of the foam to accommodate the polyfibre, which is disappointing and will cost me more.

This is the second time I have used this company. The quality of their work, fast turnaround, excellent price and customer service is outstanding. I wouldn't hesitate to recommend them to anyone. My old leather sofa has gained a new life with extra foam infills. It's like new and so very comfortable now. Thank you everyone involved.

Would highly recommend this company, I used to refill a tired cushion which formed the base of a sofa. Sent the cushion cover by courier, foam was cut and cushion refilled within a day and despatched back to London. Comparable services in London were 20-30% more expensive and had 6-8 weeks lead times. Great friendly and hands on customer service. Would definitely use again.

Needed new foam for Caravan seating. Debbie was very helpful and knowledgeable about what we needed.
We were ready to collect with in the week.
We are very happy with the finished cushions. We would highly recommended this company.
Nowhere for me to load picture of finished product, as requested.

Wow,required firmer cushions for sofa gave order L,W,Thickness, cut to exact requirements, arrived really quick,they fit like a glove , special mention to angie customer service, ..and all the staff..including delivery driver well done everybody. .. kevin mccarthy..

After an initial issue with the product the matter was speedily resolved and I am very satisfied with the outcome. Customer Service excellent and because of that 5 stars

brillant service and product will defo be ordering from this company again thnks graham

I ordered cut to size foam for my camper van conversion seat/bed. It arrived within 3 days, perfect fit and i couldn't be happier! Now planning to measure up for sofa seat pads. Highly recommend.

They saved me loads £££, quick easy to use web site, very fast delivery, and the foam was cut to the beautifully. My sofa looks like New, it makes me smile each time i walk into the room, i was going to buy another one , so glade i took the risk

Can i recommend EFoam to anyone who is repairing or re upholstering. Contacted them with my measurements and foam type requirements, two days later the product was delivered.
Thoroughly excellent service five stars

A while ago I bought foam cushions from Efoam to reupholster my dining chairs. They were an odd shape but I sent a brown paper template and when the cushions arrived they were a perfect fit. So I had no hesitation in using the company again - this time for bench cushions for my daughter’s kitchen. I’m making removable covers so I took their advice and ordered the, covered in Dacron and stockinette. They’ve just arrived and look perfect.

Also I had emailed the office about an issue with the delivery of two separate parts of my order and Alisha went out of her way to help me. Very much appreciated - excellent customer service! Thanks

I am electric wheelchair bound and unable to walk. My cushion has recently just split in half. I contacted this company to help sort out my seating problems. They were able to provide me with a new cushion to the exact measurements. Really helpful and friendly service.

I had scoured Planet Earth for a foam infill that would extend my mattress so as to fit my double bed and stop pillows falling down the back.

There were lots available in various online stores for single beds, but nothing that would exactly fit my bed. Then, I discovered this wonderful bespoke service 'eFoam', that offered a range of quality and usage options, and the ability to cut to the precise measurements supplied online.

Well, the infill arrived promptly today, and it's perfect. I can only speak of this company's products and services in the highest terms.

This is the first experience of using eFoam and I would highly recommend using them based on my experience. Simple to order online with expert guidance to help decide the best fit for your needs. The speed of delivery was excellent and although well wrapped, there were some holes in the wrapping but thankfully, the foams were not damaged. I needed to contact the office regarding a query. The lady who took my call was very polite and efficient and asked me to send some photos via email for clarity. My email was replied to almost by return. WOW Charlie, what a service. It’s like I have a new settee; comfy and supportive and it looks like new again - no sag. Thank you everyone involved with the process of fulfilling my order! Just FAB!!

Great experience. Fast delivery and a good quality product. Thanks guys 👏🏻

I needed some high density foam for an air pistol case. I sent Efoam a letter with a sample and received exactly what I wanted in two days - Excellent service and price.