Egypt Escapes Avis 

We’ve traveled to Egypt probably 20 times in the past 20 years, we love it. The booking process with Egypt Escapes was OK albeit the advisor was quite pushy but we settled on a Hurghada stay (5 days) with a Nile cruise (7 days) and back to Hurghada for the final 2 days and journey home. So what were the negatives?
On arrival there was little in the way of a welcome….we’re looking for an Egypt Escapes rep of some kind. It turns out the transfer and ‘on site Repping’ has been subcontracted to a company called Sun International, whom weren’t particularly pro active in having any kind of sign or approaching activity. Nevertheless we found a rep and were pointed in the right direction for a minibus to take us to our hotel…AMC Royal & Spa. We know driving in Egypt is always a little bit of a white knuckle ride but this guy took it to new heights, overtaking, undertaking in whichever lane was available while talking on his phone, speeding and seeming unconscious of any accepted rules of driving. On arrival he stopped on the road outside the hotel rather than wait for the gate to be opened to allow access to the hotel entrance. Our suitcases were unloaded onto the pavement and off he went leaving us to push/pull or carry our cases up a steep slope to the hotel entrance.
Enter the hotel staff….. helpful in taking the bags off us and move them 5 yards to a holding area while we booked in at reception.
Again it transpires Egypt Escapes subcontract the accommodation arrangements to a Company call Beds for Ease. No real issue with this but it would be nice to know.
The AMC Royal & Spa looks good, is clean and offers a good selection of food. The staff however were quite robotic, never really engaging eye to eye. We accept English may not be their first language but we also know it is compulsory taught in their schools and this reluctance to engage is something we have never experienced in our 20 years of Egyptian travel. Even ordering drinks at the bar was an impersonal operation with any sense of customer care excluded. All of this is very, very unusual in our experience and so unlike the normal attitude of the Egyptian people.
The couple who accompanied us took a prepaid trip to Cairo two days into our stay, again this was to be dealt with by the Sun International team…. again very poor in communication as to a pick up time which was only confirmed late in the afternoon for a 2am, yes 2am departure.
Unfortunately one of them tripped on the return and very badly injured her shoulder. She was seen by the hotel Doctor who diagnosed overnight rest, strapping to the damaged area and anti inflammatory injection with pain relief. With a second consultation the next morning. At that stage he felt it needed X raying and arranged for a portable machine to be brought to the hotel that afternoon. This was delayed until the evening but we all felt this was excellent treatment.
The results showed a broken humerus and clavicle which the Doctor felt needed surgery and arranged for her to go to hospital. Very strangely he insisted she did not tell the hospital about his treatment or the X Ray that he had arranged.
Meanwhile my wife and I were trying to arrange a extended hotel stay for her husband (remember we were all due to travel to the Nile at 4am the next morning which was obvious they were not going to be able to do)
The hotel reception staff seemed unconcerned will no empathy and kept saying the hotel was full and nothing could be done. I contacted Sun International who said they would speak to the hotel….apparently nothing happened. I couldn’t speak to Beds for Ease as their number just kept ringing out. So I email them.
On arrival at the Nile the next day I received a phone call from Jackie from Beds for Ease who took control ensuring me she would deal with the hotel issue on behalf of our friends and would contact the hotel but also them directly. We breathed a sigh and got on registering ourself on the cruise boat. The MS Commodore, Whoops, we were supposed to have a mid deck, mid boat cabin. As detailed on our paperwork from Egypt Escapes. Instead we got a Bottom deck, rear boat cabin which had been booked by Beds for Ease and surprise, surprise the boat was fully booked and we couldn’t be moved.
The MS Commodore is a nice boat, we’ve travelled on it 2 or 3 times over the years. Now it’s a little tired and little things have taken the sparkle off it. No working TV, cabins not made up for 3 days. However the staff in the restaurant and bar are outstandingly helpful accommodating and friendly and the complete opposite of the staff in the AMC Royal and everything we’ve experienced in the Egyptian people.
On return to the AMC and the same cold welcome. Sun International struck again, with our transport to the airport being 30 minutes late!!
Not sure Egypt Escapes is for us in the future. Who has the Duty of care?

Reeha Peters was the epitome of professionalism when we recently booked our family holiday through Egypt Escapes. From the outset, she placed our needs at the heart of the planning process, taking the time to truly listen to our preferences, priorities, and budget before suggesting thoughtful, tailored options. Reeha never made assumptions or steered the conversation; instead, she let us do the talking, offering just the right amount of guidance to shape a holiday we’re genuinely excited about. A seamless, stress-free experience from start to finish. Thank you, Reeha and Egypt Escapes, outstanding work!

We have made last minute booking with Egypt Escapes. Gary Parker was very helpful and able to accommodate all our requests beginning with most suitable dates and airports as well as flights time. Thoroughly described all the aspects of beginning of the trip - hotel, transfers and a tour to Pyramids and GEM, also local flight to join cruise in Luxor. All details discussed about the Nile Cruise - ship, crew, tips, excursions and transfers. We were advised nice hotel to stay on Red Sea to complete our Egypt trip. Gary managed to offer couple of discounts on booking.
We are very happy at the moment with all booking process which went smoothly and looking forward to our trip.
It was very touching when Gary called next day and asked if we have any queries about booking and trip.
Thank you very much for wonderful service.

When booking in January, Adrian Evans was extremely helpful and was able to meet our requests, in particular the hotels in Cairo and Luxor. On arrival in September, all the arrangements worked perfectly. Each of the five transfers was exactly as promised with neither fuss nor delays. The Steigenberger Pyramids hotel was as we remembered and highly recommended and the MS Royal Viking is the best of the ships with which we have cruised. Finally, 4 days in Luxor at the Pavillon Winter Palace is an excellent way to wind down after the week's excursions during our trip to Aswan and back. The itinerary was extremely well managed and we were efficiently guided, with a few personal touches added as extras.
All in all, Egypt Escapes thoroughly deserve a 5 Star rating - thank you all for a memorable trip.

We have Booked our next Year Holiday with Egypt Escapes, Reeha our Booking Agent was very helpful, sending Emails explaining each Question that was asked. Everything sent to my Email, if I need any other information I have to let her know. Very easy to Book with them .

After our initial enquiry a week ago re.:Delights of Egypt , Nile Cruise & Red Sea Stay, I read the website description of the tour, and noticed that Egypt Escapes, who describe themselves as 'experts', incorrectly spelt "Collossi" ( for Colossi)( of Memnon), and captioned a photo of the Mortuary Temple of Hatshepsut as " The Valley of the Kings".These errors I reported to EE.These errors were still on their website on 4.10.25.Errors raise, in my mind 'alerts'. Querying possibilities of visiting sites, I was advised there is a charge of £290 per person; ticketed entries to the sites come to about £40 per person. It was explained that 'transfers, and attendance of a "qualified Egyptologist' accounted for the £250 pp. difference. So, in the immortal words of Arthur Daley, with a group, it must be " a nice little earner" for Egypt Escapes. Then, I was counselled to book at once, lest the price rise. My enquiry was in place for about a week, and, I have no inclination to be given ''the bum's hustle", and, took instructions/ consulted with my wife, whose remark was " Three strikes, and they are out- let us find a company who knows that which they are doing".
Today, a rep called from Egypt Escapes to ''sign us up''. I advised that we were not going to use them, and started to explain why. This, however, was not of interest, ( ie no desire of improving the curious ethos EE has in place), and their representative merely hung up.
As von Clausewitz wrote - " time spent in reconnaissance is never wasted".

Serah Peters couldn't have been more helpful. Excellent customer service! She has great communication and listening skills, teamed with an abundance of patience which inturn helped me book the most wonderful holiday to Egypt with confidence. Thank you Serah!

Susan was so helpful from my initial inquiry until this point. She was articulate and clear about every step and the various options and dates.

This is the first time I booked my holiday with this Egypt Escapes. The holiday advisor who booked my holiday (Sarah Peter) was not only very helpful and professional but she was so patient as well, if I asked something 10 times she explained me. I made few changes but she didn’t get frustrated at all, even her voice tone was still polite and soft. Thank you very much Sarah for your help and making things easy for me. I hope we all will enjoy it and it will be exact the same as it was described. All the best.

I had great advice and help from their sales person, Serah Peters, who was very patient and understanding of the complicated booking.

Serah Peters from Egypt Escapes couldn't have been more helpful. As a first time visitor to Egypt , she helped me navigate the many options and after many telephone conversations and itineries/quotes. She organised the trip that suited us most . I would not hesitate to recommend her for a trip to Egypt .

We had our Cairo + Luxor/Aswan Nile River Cruise booked with Egypt Escapes.
Our experience was mixed. We still enjoyed the cruise ship, as the staff were absolutely lovely. Even though we were meant to sail with MS Royal Viking, we were changed to Iberotel Crown Empress at the last minute
However, we experienced some issues with the outsider private taxi they have booked for us. Since it was a company not tied with EE, they were not very helpful bridging the issues we have raised to them. It was disappointing as we thought we were 100% covered as everything is booked in one company.
Another shocking experience was when you thought you’ve already paid for the trip only to find out you have to pay extra fees (plural, mind) in the form of tips. We’re not complaining about giving tips, of course if the person/people deserve it, we will be happy and generously give it. It’s just annoying that every time you move, you have to give money and not just as a group but individually (example EGP 200 each guess for your shuttle driver which btw you have already paid that trip prior). Additionally, the tour guide has requested a SPECIFIC amount as a tip for himself, separate from the tip we will give to the cruise staff. $20 each guest. So $20 each guest for the cruise ship and $20 each guest for himself. Lovely, isn’t it? Again, we always tip. But giving a specific amount doesn’t sit right with me. Especially with the experience we had.

So for future guests, make sure you request your taxi not to be booked with “Al Ragaa Tour”. They are thieves. They will exploit money from you. And Egypt Escape won’t even coordinate properly with them.

Just booked an amazing trip for next year to see the Pyramids and a Nile Cruise through Egypt Escapes... Dealt with Susan Wilson who was very helpful and knowledgeable and helped us book a trip to suit our needs and at a very good price too.. The trip was confirmed very quickly and have received all the necessary documents and Susan has given us her number in case we need any information or need to change anything.. Highly recommend this company

I can only speak for our booking experience at this time. Started with a chat and when we dropped the chat I was called back immediately. I suggested dates, my request was confirmed. I was offered an extra day because the flights were better, for a nominal fee. Good price and good advice given about trips and drinks packages on our Nile Cruise. So far, so good!

I was clear about my wishes and my Susan W accommodated everything , I felt I could ask further questions and all was patiently received . I was given options very close to my budget and even under!

Both young ladies were excellent taking my booking.
Efficient, cheerful and patient.

The lady I spoke was so patient and answered every questions and put in a lot of effort to find the right package for us. She was amazing. Thank you Serah Peters!

Reeha Peters was my advisor. She was excellent. She answered all my questions thoroughly. She was very patient and explained everything I needed o know vey clearly. She even said she would be there to support with any further queries prior to my travel. Very happy so far.

Sue Wilson has arranged our booking with kindness and patience. She is cheerful and helpful
Looking forward to our trip

I emailed back and forth with Sareh asking many questions. She always replied promptly. When we eventually spoke, Sareh was friendly and efficient. She helped me get just what I was looking for at a reasonable price.