Egypt Escapes Avis 

The speed of response from Reeha at Egypt Escapes was very impressive as was her knowledge of the various activities we wanted to book for our trip to Jordan and Egypt. We changed dates and planned tours quite a lot in the process and each change was dealt with promptly and efficiently. I don’t know when Reeha has any time off because each time I messaged I got an instant response.
We will be back on when we have had the holiday but Reeha has given us confidence in the company from the start

Further review of our trip
Now on 6th day nile cruise. Please look up the definition of fully inclusive and make sure Egypt Escapes puts this in writing and drinks package. If you see my last review see Rob's reply. It even makes me feel im being dishonest! but here we go again. At breakast on the first day i asked for a bottle of water and was told all inclusive is from 10 to 10 so could not have it. At 10 you can have a large bottle but have to pay at any time if you want a small bottle. This then extended to other drinks like fruit cocktail non alcholic. You will be pleased to know breakfast is all inclusive before 10 and comes with coffee and juice. Work that one out.
There is a small pool and a table tennis table stuck in 40 degrees sun. No other things to do. On our 7 days cruise, now on 6th day one nights entertainment. So far. Those that are here seem to go to their cabins. What an expensive way to do nothing. Our tour guide said not to get off the boat without him and he had to get the train home as nobody wanted to book what trips were on offer.
My friend complained to Efypt Escapes and again the same friendly staff brushed us off. However yet again they must have informed the manager because he approached us saying he had corrected the water at breakfast already "just for us" and what could he do to make the trip happy. We raised no replenishment of stocks such as shampoo etc expected. Strangely he asked us to show him. When we opened the door with him that evening we found the electricity card gone. On confronting him he admitted that someone had been in to check stocks even though they had been in in the morning to clean and replenish!! I will be approaching Trading Standards and others when i get home. ROB has asked me to ring him from Egypt. He has our wmails and numbers from the complaints and booking at expense to me as the 5 dollars a day internet is crap so im paying 02 £7 a day whilst on the boat as that does its job! Strangely i will not be ringing him

The booking experience has been excellent. Serah has been endlessly patient with all my requests to change things and the process has been very smooth. So very excited for our holiday next year

Serah was great, very helpful
Very easy simply and straightforward process to book our trip to Egypt

Weeks cruise on the Nile and a week in Soma bay .From booking our Nile cruise and hotel…
From booking our Nile cruise and hotel stay a year ago I can not recommend this company enough . Everything was organised to the minute no mishaps everything went really smoothly on all the transfers and sights etc . Highly organised with sun international . Special thanks to Matt Grainger in the admin office who was always ready to help me with my numerous questions ( and there were many ) from start to finish this holiday was just one of the best we have been on and truly a trip of a lifetime . The only thing I can say is that 5* in Egypt is not the same as ours . MS Emilio is obviously slight tired but very very clean and the cabins extremely comfortable. The staff ( majority) were helpful and pleasant although a few bar men had a tendency to be on the rude side . This never ruined our stay on board at all . Our guide who sailed with us was second to none with his knowledge and his spoken English . We made great friends with him so much so he gave up his free time to take us safely into Luxor over the Easter holiday . His name was Gendie ( not sure if the spelling ) and he was truly wonderful and entertaining and very enthusiastic. Every day was packed with visits to temples , boat rides to temples , desert drives to temples . Every day was jam packed with everything we wanted to see with a history lesson thrown in . The second week in soma bay was very restful and we needed it after walking 105km in the first week .
Big thanks to everyone at the travel company we highly recommend you for trips to Egypt
From
Fiona and Barry gallagher and the 7 others in our

We just booked a Nile Cruise holiday. Our agent Adrian Evans was really helpful in providing all the information we needed. Everything was explained to us in details, both by email and over the phone. The process was clear and simple, and we are really happy with the overall service he offered us. We are now looking forward to our holiday and hope the experience will match or even exceed the one we had so far! Thank you Adrian

Just booked a holiday with Richard Soloman from Egypt escape hotel stay then Nile criuse then back to hotel
Booked with ease not till next march will let you know how it goes. But Richard very helpful and polite

This is advertised as a luxury five-star experience, but is neither.

There is no waiter service, nor dining room in the usual sense of the word - just a canteen. The "large selection of international gourmet dining options" is just very ordinary canteen food. There was not a single serve-yourself dish remotely approaching the adjectives "luxury", "five-star" or even "cuisine".

The professional qualified Egyptologists we were promised were to all appearances random Egyptians, with no great knowledge of or interest in ancient Egyptian religion.

There is next to no useful information provided. There was nothing on the boat's layout, nothing on services or facilities available, no safety instructions, no welcome pack, etc. Information on day tours together filled less than one quarter of an A4 page (literally!). By contrast there was lavish literature on optional tours (a source of extra revenue, obviously).

The package is supposed to be "full board", but their interpretation of full board does not run to such basics as a cup of coffee after lunch or supper, and not even a glass of drinking water - which means that if you want to stay alive for the week, you have to buy your own drinking water.

There is no-one there to represent your interests, but plenty of parties keen to extract money from you for extras that would be included in any genuine luxury five-star package. For example, wi-fi is an extra, available at an exorbitant daily rate, but don't expect it to work!

Staff are not really there for the benefit of passengers, but to extract extra money from them (selling drinks - water, coffee, inadequate cocktails, etc). Management clearly spotted that hoi polloi consume only chips, so chips are not included with any meal, but are available at extra cost!). Again, "cocktails" are available, but there was no effort to (a) buy in some decent alcohol rather than local hooch (b) use reasonable quantities (c) obtain all the necessary ingredients (d) train staff, so they know how to make the cocktails.

Workmanship on board is poor. There are no available electrical sockets in cabins because they are all already used for lighting. None of the sink plugs work. The promised "balcony", is in fact just a metal rail, three inches away from the window pane! In other words, there is no balcony at all. (This metal rail is, apparently, technically known as a Juliet Balcony, though I cannot begin to imagine why).

Shore tours are rigged so that punters are obliged to walk past long rows of scam-artists selling tat at inflated prices, where unwilling punters can be badgered, and hassled. There is no necessity for this - the drop off points are engineered to enable it.

The whole operation is designed to nickel and dime the punters. There is no-one on board to represent their interests - just various parties trying to maximise their own revenue with no interest in customer service whatsoever. At the end of the cruise I discovered that there was an unnecessary surcharge of 3% on payment of bar bills by credit card (in Egyptian pounds) - again there had been no warning (so that this charge could be avoided by paying in cash, which could easily have been done with a few hours' warning).

When I complained my complaints were simply ignored. When I continued, the reply was in essence "tough - you should have read the small print". Otherwise, the one or two explanations given were simply untrue. There was no genuine explanations and no apologies - and no undertaking to be honest and clear about what is being offered - which suggests that they know perfectly well that they are operating a scam.

Stay well clear!

I went to Egypt in March l stayed in Hungara for 2 days then on a Nile cruise visited all the sights and had an amazing time .All organised for me l travelled alone but felt very safe l meet some great friends. I loved going down the Nile it was very peaceful l was well looked after by the staff l cannot thank them enough

Just finished the booking process. Reeha was fast and efficient in giving us quotes for what we were looking for, so full marks to the sales side. If the holiday is as professional and as painless as the booking then we will be very happy.

We booked 9 months before travelling. Everything is by phone and the itinerary is completely tailored to your wishes. We booked an extra day in Luxor and extra days in Cairo instead of going back to Hurghada.
Our group on the cruise was only 10 people, one couple of which had also booked through Egypt Escapes. The guide was very good and stayed on the cruise with us.
There is a sheaf of paperwork with all the flights, transfers, hotel vouchers etc. The only thing that was missed out was the transfer between the two Hurghada airports, which was a bit of a downer on our last day.

Very helpful professional and helped with our queries definitely recommend

Egypt Escapes, is a company that books everything through third party providers and then creates an itinerary. Once booked they will send you everything and take the instalment moneys from your account and will only contact you if there is an issue.
Can you book the holiday cheaper yourself – Yes, I checked but it’s not ATOL protected that way.
I originally booked my holiday and found it tedious as I wanted to be able to see the price and have a clear idea of what I am paying for however this is a company where they like to talk to you on the phone and impart their knowledge. It very time consuming and frustrating.

We booked last minute Sereh was very organised and quick to understand our requirements. The holiday was really good and everything worked really well. We had 4 transfers and they were very reliable which was great. Thanks Sun International. Thanks Sereh we had a great time

Serah Peters we cant recommend you enough, our holiday is 9 months away but the planning and arranging all our details have been brilliant. Youve certainly helped take the stress away. Big big thankyou for all your assistance.

Serah Peters was very knowledgeable and helpful. She took the time to explain what we need to know for this River Nile trip.
Thank you Serah

Serah was very professional, she went through all our booking requirements thoroughly. I feel confident that our holiday will be amazing. Serah took the time to find the exact holiday we asked for at the best price available, she also telephoned me to make sure I had received all my emails with all the booking information, tickets and flights. Very happy with service I received.

Reeha went above and beyond in assisting us with extra hotels required thank you

We were sold a 5 star Cairo, Nile Criuse, Luxor and Soma Bay package but it fell short of the mark.

Cairo was great.

The Nile Cruise was great but the boat, MS Royal Viking, fell short on dated rooms (creaks & leaks), expensive add on 'optional' activities and a full board package that didn't include drinking water. 2.5 days in boring Aswan are hard to fill so it woukd be better to have another day in fabulous Luxor.

Luxor hotel excellent. Private transfer to Soma Bay arrived late and was a poor condition street cab with no working seat belts. Egypt Escapes could do nothing to help so we had to arrange our own transfer.

5 star Soma Bay certainly isn't. The rooms are average. We had 3 beds in ours (for 2 people) so it looked like a dorm. Swapped to a double, but there is no sofa or other furniture too fill the space - very disappointing.

Poor value for what we paid. I wouldn't recommend Egypt Escapes.

Reeha made the booking process easy and cleverly juggled things to enable us to have the holiday we want at the time we want.