Eircom Avis 

New Business Set Up.
Engineer arrived to fit line without modem - Wi-Fi could not be set up.
In our 3rd week in new premises with no internet. Eircom not answering emails/calls re: modem delivery; and when they do finally touch base its a "we have passed this to the relevant department" and then we're back to 4/5 days silence. Absolutely appalling customer service.

If I can give a 0 star I would

This company are dishonest crooks in my opinion.
Sales person came in 2024 end of that year
Sold broadband and a SIM only plan
For 45 e I thought great

Sadly the 10 simply only card was not able to be activated and unable to port my number
So I stuck with my own

Fast forward I'm looking at my bills and it has been showing 68.48 each mth I'm like what is happening
So I'm thinking extortionate prices for broadband right apparently wrong

I called them they said I have a contract for two years 😳 I said I didn't sign a contract for two years and not only that they had been charging me for a SIM card I didn't have and wasn't active
I asked for my contract they told me sign into an account online
I downloaded the app and of course because my phone number was not the registered phone number it was their number they sent that didn't work that I have being for so I couldn't access my information even after several attempts to log in a recover it
Long story I'm stuck with a bill and a SIm contracts I can't even access what an absolute joke of a company I'm irate and now I'm leaving sky is probably the best option rather that these crooks facts

I had Eir broadband at my old address. I had to move out and I currently have no fixed address.
I asked to cancel. I was told I’d have to pay an early termination fee of €600.
I asked to pause/hold the service until I have a new address. Refused.
I was advised to leave the broadband running at the old address and let the people there use it, because paying €40/month would be “cheaper than €600.”
I explained I’m homeless right now and can’t pay for a service I can’t use.
I was told the only way to cancel without penalty is if my new address has no Eir coverage. So: no address = pay, but address without coverage = no fee.
I tried chat support again today—same answers. When I asked where to post a public review, the chat ended.
This policy feels unreasonable for someone without housing. I’m asking Eir to cancel without penalty or pause the account until I have a new address.

Zero stars if I could. Had engineer arranged twice to extend line and set me up with eir. Asked the exact same questions multiple times so they dont bother to keep notes, have you talked to neighbours to extend line, is there installation at front of house (for line to get through) etc Rang when engineer didn't turn up today after confirming it yesterday with them. The call for the engineer was never booked. They could not possibly give a worse service, it seems to be their main objective to frustrate and inconvenience people.

400Kbps, can't load a page without waiting, impossible to stream. The agent told me they can't guarantee any minimum speed for 500Mbps broadband, asked if it is any issue with their internet, he said it may be the hour and it can be busy. never again, moved to Virgin

Terrible customer service. Tried to change to business account 3 times still nobody got back to me. Just left it. Noone cares. What a shame

I received a bill in April but as I was travelling I ignored it. I am back in the country now and attending to my billing etc. I discovered that Eir increased my cost for broadband by nearly 96%. I called the company and was told in no uncertain terms that my bill was correct. I immediately wanted to cancel my account with them only to be told that I needed to give them 30 days notice and another 98 euros +/-. Horrible service and customer service.

Not great customer service at all. I don't mean the people working for them but the processes stablished. Spending long hours on the phone to get sorted requests and at the end nothing got fixed so I had no other option than to stay away from this company until they improve processes internally.

Waiting 6 weeks for technician to visit home to repair a diagnosed faulty line. Have been on the phone to Eir several times and always promised a call back which never comes
Currently on hold to customer service for 25 minutes and call waiting tells me I have at least another 35 minutes to wait.
Can’t wait for my contract to end do I can leave Eir.

Warning for anyone considering to join eir. I got locked into another 24 month with them for broadband and after April their prices go up every year so I was paying around €70-€80 a month. I went to cancel and they told a charge of nearly €1200 will apply 🤦‍♀️ so I guess I had to wait. They don’t actually tell you this, it just says in the terms and conditions in small print that you will have to pay what is remaining on the contract. They are sneaky and corrupt and I will never join them again.

Avoid at all costs.

Easily the worst broadband provider in the country.

Customer service is useless, tech support don't understand how to listen to a customer (I've worked in support for years and tried to outline each step I've already taken).

In the end your man told me to "powercycle" my modem for 90 minutes. I don't think he understands how to do his job. That solution is only for reauthenticating the modem to the network (to reset an IP address or something).

Been on hold over 30 minutes waiting to connect to someone else, hopefully someone who can either listen, follow directions, or has a bit of cop on.

Ordered phone line in March. Technician came in April but said it was a two man job. Got “ courtesy “ calls in June, July & August thanking me for my ( ever diminishing!) patience. Received 2 emails yesterday (29/8/24) telling me to return the broadband equipment as I had cancelled my order. I had NOT cancelled my order!! I rang Eir today and was put through to 3 different people, having to tell each one the same story, give my security information etc…. to be finally told that as our installation was going above Eirs budget, we could not become customers. I asked if we could make up the difference but apparently this is not an option either. Total lack of customer service and unbelievable in this day and age that a company will turn away customers, even though we were willing to pay the shortfall. Avoid like the plague!

Absolutely diabolical p**s take of a company. Their staff in shops are children who haven't a notion what actual retail laws are. Arrogant and cocky as they go. You're a manager of the worst known telecoms company in the country. Not exactly a top job. Got a faulty charger off them. Refused to replace, repair or refund. Rude. Accused me of abusing them, when asked were they listening to me. Complaints department.. a joke. Guy says supervisor is beside him. I could hear him muttering what to say.. when I asked to speak to said guy. No it will take 48 hours.. is he alright? Can't pick up a phone for 2 days even though he's RIGHT THERE. And to top it off. I'm being over charged every bloody month on my bill for an add on I keep having to cancel and ask to cancel. Their service is down every other day with outages. Do they discount for what they don't provide? You must be joking! It's beggars belief how this company still exists. Absolute scam artists of the highest degree with staff who have nothing but cobwebs between their ears. I'd be mortified to say I was working for Eir.

Worst Company Ever Every Week concel Appoitment staff unskilled

Atrocious service, atrocious comunication. Broadband charges suddenly jumped from 35 Eur/month to 120 Eur/month (YES!) without telling us. Why? Turns out we'd "reached the end of our current contract" and they didn't inform us or offer a renewal. When I asked what a renewed contract would cost, they refused to tell me until I'd paid that month's exorbitant charge. And the bandwidth/speed keeps dropping to a snail's pace.
As if that wasn't bad enough, the internet calling with the App does NOT work. I called fifteen times over the period of about a year and a half and each time (when I finally got through) no-one could help. The WORST broadband service in Ireland - I've had enough, I'm switching to PURE.
AVOID at ALL costs.

Purchased GoMoWorld for 7 days data usage in USA. Eir is the network provider. Didn’t work and followed all instructions. Avoid

Be warned. This is a company that just can’t get it right
Broadband installation took a few attempts.
We switched our phones to Eir but they mucked up with the phone numbers.
TV doesn’t have the channels we were promised.
They charged us incorrectly. I could go on and on and on..
I’m struggling to find anything positive about Eir apart from their courteous customer service personnel

Completely hopeless! It takes three engineers/technicians to figure out that we need a new pole to install fiber. The first guy arrived, failed the installation in two minutes, and requested the "pole guy." He came out and examined the outside pole before failing it for the "underground guy." After another week, the third technician arrived, failed it, and now says we need a new pole. If the technicians, engineers, or whatever you want to call them had been properly trained and actually cared, the first one would have diagnosed the problem and called the appropriate team, but it appears that they only want to fail it and make it the next guy's problem. Where in the world does it take longer than a month to install a fiber line when the box is right outside your house?

Awful company. Had a pre-pay plan with them and on my tarrif for years, topped up recently and they didn't apply my tarrif so spent the top up within days without realizing. Went to call the pay as you go help line and it's a paid help line, so I would have had to top up again and waste more money to get back on my tarrif. Went to log in to myeir to sort it out there, and there's a "server error" when I attempt to login. This company is gone to the dogs. Now with Vodaphone, same plan, same price, same number but don't have to deal with the incompetence

Had to keep using webmail because too many of my contacts, bank, revenue etc. have my old eircom address. Paying 9 euro a month for what is obviously a service they no longer wish to provide. Can't log in on a daily basis because it simply refuses to recognise my password, so I have to change it, forty minutes later it works but only once. Then I have to change it again. I really want to dump this service (and save 9 euro a month), but don't know how to inform all contacts of a new email address, can't even remember who they all are. Avoid.