Easy to use website via go compare, good value for money for what I need, not too much pressure to add extras I don't want. Easy to understand policies and terms
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Voir plus
Helpful clear information on the phone helped my decision to choose your company to insure my car.
I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Coordonnées de contact
Ty Admiral, David Street, CF10 2AA, Cardiff, Royaume-Uni
- 0333 220 2006
- www.elephant.co.uk
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good value, might be your cheapest provider for some cars!
Best price at the time for my vehicle and age, can’t complain so far. Process and UI were simple and easy. Maybe the website can use an update / refresh but rest is good.
4 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Terrible Customer Service
Mistakingly called the company after believing my insurance was still with them (my parents had changed companies without my knowledge) and they rudely said “you’re not with us” then hung up. Obviously this made me panic which could’ve been easily avoided by them taking 1 minute to explain what had happened. Terrible customer service, wouldn’t recommend if they’re like this to everyone. (I do want to make it clear that I am no longer with the company but no one should handle customer service that way).
6 août 2026
Avis spontané
Réponse de Elephant
Hello Becky.
We're very sorry to read about your experience. We can understand why this situation would have been upsetting, particularly if you believed your insurance was with us and were looking for help, only to be left feeling dismissed and unsure about what had happened.
We appreciate that a brief explanation could have helped avoid a lot of unnecessary worry and confusion, and we're sorry that this wasn't your experience. The level of service you've described falls short of the standard we aim to provide.
If there's anything further we can do to assist, please email us at ReviewFeedbackSupport@admiralgroup.co.uk with your details, and we'll be happy to help.
Thank you for taking the time to bring this to our attention. - Courtney
They supplied the price and stood by it…
They supplied the price and stood by it without any hesitation.
5 août 2026
The 2 ladies I spoke to were extremely…
The 2 ladies I spoke to were extremely helpful, explained everything & took their time.
26 juillet 2026
Pleasant polite person i dealt with…
Pleasant polite person i dealt with very knowledgable about the product we bought would recommend .
16 juillet 2026
Efficient and serve purpose
I have very good experience, very efficient and smooth transition to new insurance.
19 juillet 2026
Claims department is shocking
Claims department is shocking. Admiral deal with it but i pay elephant !! Been insured with them for many years. Had claim in 2022 which was not handled well and I was owed 800 excess. 4 years later I get letter to say they will pay me under that amount and will take 28 days to process. I'm still waiting. Do not recommend them in event of claim accident you will be waiting years for it to get sorted. Not acceptable.
11 juillet 2026
Avis spontané
Réponse de Elephant
Hi,
Thank you for taking the time to share your experience, and we're sorry to hear how frustrated and disappointed you've been with the handling of your claim and excess refund.
We completely understand why waiting so long for a resolution would be upsetting, especially after being a loyal customer for many years. This isn't the level of service we aim to provide.
We can see that this matter is currently being dealt with via email, and the relevant team is actively looking into it for you. They'll continue to keep you updated and work towards resolving things as quickly as possible.
Thank you for your patience while this is being reviewed, and we appreciate you bringing your concerns to our attention.
Sal.
Didn't send me any proof of insurance
Didn't send me any proof of insurance. I specifically asked some paperwork to prove insurance but nothing received. Every time I tried to use online portal it never sent me registration email so just going around in circles
24 juillet 2026
Réponse de Elephant
Hi Joseph
We appreciate you sharing your experience. We are concerned to hear about the difficulties you faced with receiving proof of insurance and accessing our online portal. I have requested a copy to be sent out to your email address. Please get in touch if you have any further issues:
https://www.elephant.co.uk/help-and-support/
Thanks
Jo
Very good service 😀
20 juillet 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.