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Noté 5 sur 5 étoiles

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so looking forward to creating a video from Santa for my two and a half year old grandson . I viewed a few choices and after selecting the winner added the personal photos and added information... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Oh my days this video is unbelievably good! Our granddaughter was mesmerised and when Santa called her at the end she was delighted. The personalisation makes it so accurate. I’m so glad we ordered t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture

Informations provenant de diverses sources externes

Bring joy to your loved ones with a free personalised message from Santa Claus.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

722 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(722)

91 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What a magical experience

What a magical experience! My children were blown away especially by the phone call from Santa. Will definitley do it again next year!

24 décembre 2024
Avis spontané
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Réponse de Elfi

Thank you so much for your lovely words Rebecca!

Noté 5 sur 5 étoiles

Two very HAPPY children 😃

I was totally blown away by the video that this company created for my Grandson's. The attention to detail was amazing. My Grandson's were enchanted by the video. Made their Christmas Eve. Highly recommend.

24 décembre 2024
Avis spontané
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Réponse de Elfi

Thank you so much for your lovely words Melanie!

Noté 2 sur 5 étoiles

unfortunately the letter from Santa did…

unfortunately the letter from Santa did not arrive till the 28th December which was a disappointment not only to my granddaughter but also to myself .
I am sorry to say I will not be ordering again .

29 décembre 2024
Avis spontané
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Réponse de Elfi

Dear Beth, the delivery takes 15 working days. If you need more information, you can contact us by email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

A fun and exciting message from Santa!

The video was such a fun and exciting way to deliver a message from Santa. The quality was superb and my son’s name pronounced perfectly. The photographs looked real and like they were there with Santa. Delivery was less than 24 hours as well. Really impressed thank you!

28 décembre 2024
Avis spontané
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Réponse de Elfi

Thank you so much for your kind words Kayleigh!

Noté 5 sur 5 étoiles

Great

I want to add that, I was expecting to see all the pictures in the video 🤔.WE MISS THE GRANDPARENTS

19 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Irina, if you need assistance about your video, please send us an email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

This was amazing

This was amazing . Quality was great. Really amazing for Christmas Eve surprise for kids

24 décembre 2024
Avis spontané
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Réponse de Elfi

Thank you so much Fran!

Noté 5 sur 5 étoiles

Excellent, kids loved it...

Simple process to set create on the website. Received the video inside 25 hours. Our children watched it just before bedtime on Xmas eve and they love it!

24 décembre 2024
Avis spontané
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Réponse de Elfi

Thanks Jimmy!

Noté 3 sur 5 étoiles

Could be little better

It's a nice video, but could be better, not cheap for what you get, although choice of things and that you can actually pay for one video once without subscriptions is good.
What could improve:
1st. in recommendations where you choose what you'd like Santa to advice to child could have more variety, so far theres only one recommendation it's 'listen to your parents', even that could change, better if it's say mummy and daddy!
2nd. Instead of photos with 'beautiful mama and dad' or whoever, it could give more choice as is in what else you'd like Santa to tell your child -tidy your room etc ..

Tell in video that Santa and elf watching a childs behaviour..

My child has a spout of naughty behaviour, some more advices from Santa to make her believe would be nice ... 😬

20 décembre 2024
Avis spontané
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Réponse de Elfi

Thanks for your feedback Anna.

Noté 5 sur 5 étoiles

Super santa video

Brilliant service , brilliant product .my children were so delighted, would highly recommend.

19 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Regina!

Noté 2 sur 5 étoiles

I paid for a phone call and didn’t…

I paid for a phone call and didn’t receive one. I emailed customer service and they informed you get a phone call after each time the video plays. This did not happen. I am only reviewing now as I got an email to review to you.

25 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Matt, you can receive the phone call only if you watch it online with the option phone call, if you download it we can't call you. If you need assistance, please send us an email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

A brilliant Christmas Gem!

My 3 year old LOVED this interactive, personal piece of entertainment! Professionally done with exceptional customer service and care. Will definitely be doing this for my little one each year! I highly recommend their services for your children having an unforgettable Christmas experience!

25 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your kind words Chika!

Noté 5 sur 5 étoiles

What a truly magical video to see my…

What a truly magical video to see my boys faces light up like that was beautiful and the added phone call was amazing thank you so much will defo be retuning next year we were able to play the video on our tv through a connection from the laptop and the attention to detail was brillant can highly recommended the one only suggestion is I put it the questions on there behaviour the option of could be improved and Santa said that they were not on the list which wasn’t ideal luckily the kids heard it as they were but would have been nice to have the option with regards to that as I was hoping it would have been more like your behaviour needs to be improved and you only just made it on the nice list if that makes sense but thy aside just so thing to think about for future reference but I will also remember to just say there behaviour was good
Truly magical video thank you elfie x

24 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your kind words Kayleigh!

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