Awful customer service. Due to a mistake Elite had made (and tried extremely hard to call me a liar and say it was my fault) my order was sent to the wrong address and then took so much longer to get... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great customer service and an excellent overall experience. Shipping is always super fast, they have great deals, and their pricing is very competitive. Ordering is easy and I’ve been really happy wit... Voir plus
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... Voir plus
L'entreprise a répondu
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maché en ligne
- Service de fitness et nutrition
- Herboristerie
- Magasin de vitamines et compléments alimentaires
Informations provenant de diverses sources externes
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Coordonnées de contact
42 Wollongong Street, 2609, Fyshwick, Australie
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4,3
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good products with decent delivery…
Good products with decent delivery times and simple enough to online order.
Would like a loyal customer % off at purchase if thats a thing 😉.
13 juillet 2026
Réponse de Elite Supps
Hey there
We're so glad you appreciate our products and the ease of online ordering! We value your loyalty and are always looking for ways to enhance our customer experience. Your suggestion is truly appreciated.
Elite Supps
Réponse de Elite Supps
Hey Ashleigh
We're so glad to hear you find our online shopping experience easy! We appreciate your positive feedback.
Elite Supps
Quick delivery convenient to nearby…
Quick delivery convenient to nearby AusPost parcel locker
5 juillet 2026
Réponse de Elite Supps
Hey Aaron
We're so glad to hear you appreciated our quick delivery and convenient parcel locker option!
Elite Supps
The product is always good and it…
The product is always good and it arrives very quickly
3 juillet 2026
Réponse de Elite Supps
Hey Dianne
We appreciate you sharing your experience. We're so happy to hear you received very quick delivery and love the product!
Elite Supps
Réponse de Elite Supps
Hey Colleen
We're delighted to hear our communication and product delivery met your expectations. Thank you for your kind words!
Elite Supps
Order came faster then expected
Order came faster then expected, ordered on a Saturday it came Tuesday, was packaged well and all my items were correct, the freebies are a nice touch too, prices were fair and can say with 100 percent certainty this will br my go to shop for protein.
12 juillet 2026
Réponse de Elite Supps
Hey there
We are so happy to hear that your order arrived quickly and that everything was correct and well-packaged. We appreciate your kind words about our fair prices and the freebies. We look forward to being your go-to shop for protein!
Elite Supps
Purchased the mystery bottle or shakers…
Purchased the mystery bottle or shakers so purchased 5 hoping I get a mix and got the exact same bottle 5 times. I understand the mix up but when I touched base to address it they basically Whiped their hands with it and said it’s bad luck.
20 juillet 2026
Avis spontané
Réponse de Elite Supps
Hey there
Thank you for taking the time to leave your feedback.
We're sorry to hear you were disappointed with the Mystery Shaker/Bottle promotion. As the name suggests, each Mystery Shaker/Bottle is selected at random based on the stock available at the time your order is packed.
While purchasing multiple mystery items can certainly result in a mix of products, it can also mean receiving the same item more than once depending on current availability. Unfortunately, we're unable to guarantee a variety of different bottles or shakers as part of this promotion.
We understand this wasn't the outcome you were hoping for, and we appreciate you sharing your feedback. We'll be sure to pass it on to our team for consideration in future promotions.
Elite Supps
Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
21 juillet 2026
Avis spontané
Réponse de Elite Supps
Hi Stacey,
Thank you for your feedback.
We're sorry to hear you were disappointed with the outcome of your enquiry.
At checkout, we offer Easy Protection as an optional service to cover orders that are lost, stolen, or damaged during transit. Unfortunately, this option was not selected on your order. As outlined at the time of purchase, where Easy Protection is declined, we aren't able to provide compensation or replacements for damage that occurs during transit.
We appreciate that this wasn't the outcome you were hoping for. Our responses were based on the terms of the shipping option selected with your order and were applied consistently.
Thank you again for taking the time to share your experience.
Elite Supps
Réponse de Elite Supps
Hey there
We're delighted to hear that you found the online ordering process easy and that you received a genuine product! Thank you for your positive feedback.
Elite Supps
Easy online shopping experience
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless. Have purchased from elite supps previously with similarly smooth experience.
4 juillet 2026
Réponse de Elite Supps
Hey there
We are so pleased to hear that your online shopping experience and click-and-collect pickup were seamless. It's wonderful to know our staff provided friendly service and that you consistently have smooth experiences with us. We truly appreciate your kind words!
Elite Supps
Excellent thank you
8 juillet 2026
Réponse de Elite Supps
Hi there
We are so happy that you enjoyed the service!
We look forward to you shopping with us again in the future!
Elite Supps
Efficient service and a good price.
9 juillet 2026
Réponse de Elite Supps
Hey Craig
We're so happy to hear that you found our service efficient and our prices good. Your positive feedback is greatly appreciated!
Elite Supps
Réponse de Elite Supps
Hey there
We're so happy to hear that you had such a positive experience with our service, communication, and delivery! Your kind words mean a lot to us.
Elite Supps
Bought some protein bars was wonderful…
Bought some protein bars was wonderful and delivery was good
9 juillet 2026
Réponse de Elite Supps
Hey Brandon
We're so happy to hear that you enjoyed the protein bars and that the delivery was good. Thank you for your wonderful feedback!
Elite Supps
Good product & delivery but bad mobile website experience
Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up!
Product is good - the chocolate mug cake is much nicer than the red velvet.
2 juillet 2026
Réponse de Elite Supps
Hey Tova
We appreciate your feedback on our product and quick delivery. We're truly sorry to hear about the difficulties you experienced with our mobile website. We are actively working on improving our mobile experience to ensure a smoother ordering process for everyone. We're glad you enjoyed the chocolate mug cake!
Elite Supps
Réponse de Elite Supps
Hey Peta
We are so glad you are happy with our quick delivery and hope to see you shopping with us in the future!
Elite Supps
Shipping is quite expensive and it is…
Shipping is quite expensive and it is really inconvenient that some bundles are not available in store.
30 juin 2026
Réponse de Elite Supps
Hey Sarah
Thanks for your feedback. We understand that shipping costs and product availability are important. Some bundles are available exclusively online and may not be stocked in our retail stores. We appreciate you taking the time to share your experience and will pass your feedback on to the relevant team.
Elite Supps
Could improve customer care
Would be helpful if you responded to my email regarding being charged for freight when I shouldn’t have been.
8 juillet 2026
Réponse de Elite Supps
Hey Andrew
We do apologise but I can see that a member of our team replied on the 8th.
As you selected Express shipping you were charged for this.
We apologise for any confusion and hope you have a great week ahead.
Elite Supps
Sweta was an absolute gem
Sweta was an absolute gem! She went above and beyond to help me try a protein powder before I made a decision and also gave me a scoop for an oxyshred I bought previously that came without a scoop.
8 juillet 2026
Réponse de Elite Supps
Hey Tayla
We are so happy to hear about your positive experience! We appreciate you sharing how helpful our team member was in assisting you with the protein powder and the scoop for your oxyshred. We always aim to provide excellent service.
Elite Supps
I received the product within 2 days of…
I received the product within 2 days of ordering, very swift service on their behalf, product was well packaged, very satisfied
29 juin 2026
Réponse de Elite Supps
Hey Brett
We're absolutely delighted to hear that you received your product so quickly and that our service was swift. It's wonderful to know you were satisfied with the packaging as well!
Elite Supps
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.