El Pollo Loco Avis 

Absolute worst customer service anywhere. Staff is rude, always. Chicken is half the size of KFC and usually dry and over cooked . F

I went to El Pollo Loco on Russell and Rainbow in Las Vegas, NV. Upon ordering I asked for a 4 pc meal with beans and rice and small salad. Also I asked for a Fanta Strawberry Soda. The young man stated the only chicken that they had were Legs and Thighs, and no breast or wings, no strawberry fanta. I'm like are you kidding me. I should have known right then and there my food was not gonna be correct. Anyhow he stated oh we do have wings, so I'm like give me 2 Thighs 1wing, 1leg. After getting the food my wing was old, and brown inside, my beans were not in the container. So I went inside showed the lady the food and she apologized, giving me 2 more wings. After I got home there was no dressing for the salad and all the chicken was old. $15.00 dollars for old food. I would not recommend this facility nor would I be going back there. I ended up throwing it all out, being that I wasn't even given a receipt.

in Brea, Ca....bad experience never going back

I ordered the shredded beef burrito with No sour cream and no Cheese. They put sour cream and cheese on it. They also put the burrito on top of the salsa cup and put the ships in the space in the box where the burrito was supposed to be placed in . so my burrito was bent in half because they put it on top of the salsa cup. I know these people are working hard and I don't blame them I blame the management. They don't know how to train their employees. Wont be going there anytime soon.

This review is for El pollo loco store no # 3849 , 6121 Mission Gorge, San Diego , CA 92120 . Great service , Great People and Wonderful food . Thank You El Pollo Loco !! Appreciate taking care of us.

It's good if you want to be sick after eating it.

For the 3rd time in the several weeks, EPL-San Dimas, CA has denied use of my CA, EBT card, saying now weeks-later, their card processing equipment is still broken. I'm sure EPL likes to point to their corporate benevolence and friendly treatment of lower income persons, but the fact is, if they keep using the same excuse for not taking it, then they just don't really care. They shouldn't arrange to be a state-recognized as an EBT-accepted-here, friendly company when their actions say otherwise. You can't blame the labor shortage either. This is lack of caring. Sad, I used to love to go to EPL.

Pollo loco has lost its goodness to greed, they ar enow chopping whole breast in half and selling as 2 pcs. yes youve heard it right,tacos are soggy and coleslaw warm and expired. very very bad . what a shame , shame on you pollo loco for ripping us off. cant belive my all white 3 pcs meal was a dehydrated wing and one breast chopped in half, imagine we all know they use the smallest chiken breast and now they are splitting them in half. damm they are ruthless.

Beware of buying gift cards from El Pollo Loco. I purchased a $50 gift card from El Pollo loco website promotion. The gave me $10 gift card in addition to the $50. When I went to use the gift card, the person must have charged me twice. My order was $16.20 but the remaining balance on the gift card was $17.60. The manager said the system was down so to call corporate. I make four calls during the 3 weeks. A rep took my information after each call and they told me the gift department will call back but of course they never did. The last rep told me the information from the previous 3 calls were never forwarded to the gift card dept. She assured me she will and I would hear back from them in 72 hours. No call. I call a week later on Monday and get a message “No one is available to take your call”. The is a national restaurant chain’s customer service number and no one is available. I think their strategy is to keep pushing it off until you give up. I like their chicken but I will never buy their gift card.

Today I went to the Renaissance Pkwy location in Rialto, Ca to pick up my food I ordered and paid for online, read the pick up instructions: Payment Method:
ORDER FOR PICKUP
Order ready at 12:00 PM, TODAY (TUESDAY, 11/9/2021)Please go directly to the pick-up counter and notify a staff member you ordered online. I pulled up at around 12:05pm, the door to the restaurant was locked, pulled it a few times to get someone attention, no one responded. Finally an employee opened the door to deliver food to someone else so I asked her if she could get the food that I ordered online, she told me that I have to pick it up through the drive thru. I was like that Drive thru that has about 8 cars in line she said yes, then another employee over-heard the conversation, stepped outside to give his few cents, told me that I need to go to the drive thru because they are short staffed and he hardly has any cashiers, then I said sir "I already ordered and paid for my order on line and the pickup instructions says to come to the front desk in the restaurant, I don't need to order or I don't need a cashier, all I need is to grab the food and go" he said that he does not have any control of what the online pickup instructions says. So I had to go in line thru the drive thru with about 10 cars ahead of me at this time to get my order, by the time I got my food it was cold. Come on El Pollo you could do a much better job at customer service and resolving issues, much training is need in this area. P.S I will not be visiting your restaurant again, EVER!

Horrible horrible,, Don't waste your money.. I ordered A avocado chicken BURRITO,
Well there was NO CHICKEN-NO AVOCADO!!!! ALL BEANS & RICE...
WHEN I called to talk to a manager she didn't even understand English,
Told her my name ten times and she couldn't find my order.... INCOMPETENT
WASTE OF MONEY--HORRIBLE!!

The food is good and the prices are fair, however their service is HORRIBLE. Don't order delivery, it's guaranteed to be screwed up, incorrect, missing items, etc. I had, not 1 but 2 orders get messed up in the same day, 10/5. I immediately contacted them, the "door dash" support has contacted them. Around $70 in charges still charged to my card. Told I would get 100% refund on both and yet, here it is 10/29 - 5 class later, several emails and still NOTHING. DO NOT SUPPORT BUSINESS'S LIKE THIS, DISGRACE

This is the worst Pollo Loco I have ever been to. The staff is rude AF! Third time there and again NO SALSA! they never have salsa! sorry but without salsa i don't want it!! they dont even disclose this information until you pick up your order after payment! like really ma'am! then you try and tell them and they ignore you and rush you off. if i ask a question as a customer please pay attention to me instead of rushing off and not answering. to op it off the chips are stale! thanks for the 3 day old chips and no salsa! wow! next time im raveling a little further to a diff pollo loco! avoid the one on imperial and hawthorne!

El Pollo glendale avenue, worst place ever because of its crew. El pollo will lose its customers soon because of its rude staff and doesn’t know anything about customer service. Even I was hungry and wanted to eat chicken today, i decided to go to other place that cater good customer service.

Michael at the el pollo loco on la Sierra and magnolia is the best drive through cashier he helped us get our order in a fast orderly time and even went above and beyond to supply us with stuff needed to enjoy our food and he did it while following covid regulations and even exercised the correct safe food handling procedures with a smile on his face and a great attitude I recommend he be made employee of the month and receives a pay raise effective immediately and/or is promoted to a higher position when all else fails u can count on Michael #MichaelRocks #AmazingMichael #NiceSmileMicahel

Ordered our food by phone 2 nights ago at 9p.m. was there at 930 p.m.and the place was empty. No employees and no dinner for our pickup. Sign on door said they close at 10pm. If you Google up the time closing it says open til 10 p.m. They didn't even tell us they would not be there after 9.30 p.m. Called their main office and told their customer service what happened. So tonight I called the store on Fiday and the store manager said they are closing at 8p.m. tonight. Be aware, There is no given schedule to this N Hollywood location at Magnolia and Vineland Ave. They close whenever they feel like it and if you phone in an order to them you will be lucky to find your order or any employees still working there. No way to run a business.

I ordered the family meal to go once I reach my family home I find out my chicken was very dry and burned out and too salty. The coleslaw has a bad spoil taste and my beans was too watery. I called and complaint and they offer me 25% discount in my next meal this is not acceptable Will never buy again. If I can give no Star I will.

Friends picked up a take-out for me at El Pollo Loco. I asked for and paid for a leg and a thigh. I got a leg and a bird butt (back meat). The leg (drumstick) was dry and impossible to chew, like leather. The "thigh" had a back bone running through it -- it was a bird butt, much cheaper and less desirable than a thigh. The meat on the bird butt was stringy and unacceptable. I paid for a thigh, not a bird butt. I can't go back because I don't have transportation, so I complained on the El Pollo Loco website, but they're ignoring me. My friends said that they also got two bird butts that should have been thighs. They have lost a few customers.

First time customer, last time customer. Family meal, chicken was burnt and small pieces so dry you choke on it. Did a pick up order jordan landing Utah, had to wait outside 15 min in 100 degree weather because they close from 3 to 4. Who new? Covid BS. Small sides means real small. Over all taste was bland with evrything. Dissapointed!