emiratespost.ae Avis 

I want to thank the driver Raja Khawar 74780, he is a good person very respectful, responsible and don't bother me by calling, he just send a messages that he outside the Villa . Thank you alote for good service.

RAJA KHAWAR AHMED 47480

Very nice person and good manners and fast delivery deserve a increase salary because he really make us happy to order

I would like to express my sincere appreciation and gratitude to Mr. Raja Khawar Ahmed, the postal worker who has been serving me with dedication and professionalism for the past three years.

During this time, Mr. Raja has proven to be a model of hard work and commitment. He is always punctual, careful with deliveries, and consistently approaches his work with a positive attitude and a respectful manner. I have never experienced any delays or shortcomings in his service. He always goes the extra mile to help and ensures that every parcel and letter is delivered safely.

Employees like Mr. Raja Khawar Ahmed reflect the best of what public service can offer, and he truly deserves recognition and thanks.

فعلا اسوء خدمة بريد في الامارت
لا مصداقية ولا شفافية

Deeply dissatisfaction with the extremely poor level of service I have experienced. I paid extra for urgent delivery, expecting the parcel to arrive within the promised time frame. However, it has now been over two weeks, and the item has still not been delivered.

Despite multiple calls to your customer service, I have yet to receive a clear or helpful answer. I’ve also sent several emails, but none have resulted in any resolution or even a proper update. This is unacceptable for a service that charges a premium for urgency.

This experience has been frustrating and disappointing. I will never use your service again and will certainly not recommend it to anyone. I hope you take this feedback seriously and work to improve your service quality.

International parcel coming from China, it's now been a whole week since it arrived in Dubai, and still is moving around sorting centers (tracking updates with a new line every two days.. "we moved your package around without any actual development")

Our experience with epg has been extremely disappointing due to a complete lack of customer support, unjustified fines, and an inefficient dispute resolution process.

Despite paying nearly AED 1 million annually in levy charges, we have faced the following issues:

No Customer Support:
Unjustified Fines:
Lack of Transparency: The governance process lacks clarity, and compliance procedures are unnecessarily complicated.
System Errors & Delays:

A well-functioning authority should ensure transparency, fairness, and proper support for businesses that contribute significantly to the system. Unfortunately, epg falls short in all these aspects, making compliance unnecessarily difficult and frustrating.

I subscribed to a personal PO Box but found the app doesn’t work. The staff cannot answer any questions regarding the service. All my emails return with a message saying case closed. Absolute joke. From day 1 I got someone else’s post in my PO Box. Deeply regret the subscription and will not bother with renewal.

Ich habe einen Postnachsendeauftrag erteilt. Erst nach Erteilung des Auftrags habe ich die tatsächlichen Kosten feststellen müssen. 138,00 Euro!!! Angeblich habe ich um sofortige Erledigung des Auftrags gebeten und hätte somit kein Widerrufsrecht!!!
3 Minuten nach meiner Auftragserteilung legte ich schriftlich Widerspruch ein.
Ich fühle mich betrogen, denn solche Machenschaften sind inakzeptabel. Man besteht auf die Begleichung der unverhältnismäßig hohen Kosten, die bei meinem letzten Umzug keine 30,00 Euro betragen haben. Eine bodenlose Unverschämtheit!
Ich kann mit diesem Beitrag nur hoffen, dass andere nicht auf diese Verbrecher hereingefallen!
Elona Kappler

I am beyond frustrated with the horrible service I have received. I had to speak with five different agents just to schedule my delivery, and not a single one of them was helpful. They were rude, unprofessional, and could barely communicate in proper English. This is unacceptable for a company that deals with customers daily.

To make things even worse, the delivery driver didn’t even bother to call to check if I was home. How is that acceptable? Am I supposed to magically guess when my package will arrive? This level of incompetence is shocking.

I have wasted so much of my time trying to get this sorted, and I am beyond disappointed. Fix this immediately and tell me when I will actually receive my package. I expect a response ASAP.

The absolute worst service I have ever encountered, and by far the worst company in terms of customer experience. I cannot understand why they insist so vehemently on sending undirect messages to customers that essentially say, 'We do not care about you . Or You are not welcome in Emirates Post !!!! . They are unreliable, unresponsive, and consistently fail to meet deadlines. The call center team is courteous and well-trained, but they lack the authority or tools to resolve customer issues. Their only capability is to open a case and forward it to the relevant department. And, as expected based on my experience, the concerned department never Respond , leaving customers trapped in an endless loop between customer service and The concerned department, with no resolution in sight.

My Refund Case began in December 2024 and remains unresolved, even now we are in March 2025

Even though the request was extremely simple, dealing with Emirates Post fills you with significant anxiety about whether they will even respond!
My request was to send proof of the refund process " ANR " for a total of 3 orders. These documents are required by the bank to verify the status of the refund and complete the process.

And Still Waiting From December 2024 Till Now March 2025 Without any Respond

Scammers! They dont pick anything up and just cash the money. They dony even pay it back.

Very bad service, there is no choice for delivery date. Delivery person is behaving rudely. They are not delivering post free of cost. Have some value for the money we pay for delivery.

I am writing to express my dissatisfaction with the delivery service of my Mashreq shipment, which has been handled by Emirates Post in Fujairah.

My shipment was received by Emirates Post at 7:20 AM on 22nd October 2025, and by 10:00 AM on the same day, it showed as "Out for Delivery" in the tracking system. However, later that night, around 9:00 PM, the status changed to "Unsuccessful Delivery Attempt - Out of Delivery Area." This same situation occurred again on 23rd January 2025: the shipment showed "Out for Delivery" at 10:00 AM, and by the evening, the status was once again "Unsuccessful Delivery Attempt - Out of Delivery Area."

This repeated issue has caused significant inconvenience. I have already contacted the call center, but unfortunately, they have been unable to provide a satisfactory resolution. I am concerned that today, the same issue might occur again.

This poor level of service is extremely frustrating, and I request immediate clarification on why these delivery failures are happening and what steps will be taken to ensure my shipment is delivered without further delays.

Lost a valuable document from Bank to be delivered on urgent basis. it has been almost 28 days and still the concerned team couldn't track the parcel.
we are using premium services and still the PO services are the worst ever experience. We don't have other option than to file a police complaint. (Note this is not the first experience)

Do not know why they provide an email address for customer service on their website as no one replies. I sent no less than seven emails. Very poor service.

Disappointing. It tarnishes the reputation of the UAE.

You will get better service if you use an international courier.

THE WORST SERVICE EVER I DO NOT RECOMMEND AT ALL

Worst Service and even worse Customer care. Still waiting for the package to be delivered after 5 attempts of scheduling and re-scheduling. They have no respect to adhere to committed delivery schedules and their customer contact center is totally clueless of their delivery agents behaviour and total disregard to delivery timelines and schedule.

Worst service ever, worst company from a clients experience perspective. Unreliable, unresponsive and not on time. Call center team is polite and well trained but the shipment is not getting delivered.
A million excuses despite the actual scheduled time. Even called the courier driver 34 (!) times with absolute no response.
Not recommended.

Terrible, money sucking company. They do not deliver packages and they do not take care of their customers when I kindly make an inquiry.
THEY STEAL YOUR PACKAGE AND THEN THEY TELL YOU TO PAY.