emiratespost.ae Avis 

I had scheduled a shipment delivery between 9AM-1PM. Called them around 3PM and was told that the parcel is still at hub. Fateh, the agent had no clue as to what went wrong and asked to wait for call from Operations, without committing to a time window.

3rd class service. Very irresponsible staff. Promised me 7 times to deliver my item but nothing happens. Useless and very unprofessional staff. Shame on you.

I think Emirates post is 3rd class service because I have a card from cbd but the Emirates post agent just calling me and asking a lot of things but still not done the delivery almost 1 months so my advice if guys can't deliver so please don't west our time

Excellent experience, their costumer service is amazing, always ready to help. I was waiting for a parcel to be delivered, and they did all the possible to deliver it on time before I travel. The delivery guy super polite and on time. I recommend their services 100%

you people delivered my parcel to wrong address ,but still i don't receive any proper response from your side ,I'm going to complaint against your organization ,

It’s almost like you have to guess where your package is. Yes, there is a tracking system but once it reaches the delivery hub , it’s a coin toss to when it will reach your doorstep .

I have asked multiple times if I can go collect the package myself but the “hub” restricted place, as shared by the call center agent .

However , I do salute the call center agents. They are polite but at the same time, if they tell you the package will arrive on “x” date, don’t hold your breath.

I am extremely frustrated with Emirates Post regarding my shipment. Despite continuous followups and receiving multiple confirmations that my parcel would be delivered it still hasn't arrived. It's been an unreasonably long wait, and no one seems to be taking responsibility for ensuring the delivery. The lack of action and communication has been disappointing and I am left feeling helpless. I expected better service and timely delivery but unfortunately this experience has been very frustrating.
My tracking ID is IC018786827AE
Requesting somebody to take an early action and deliver my Emirates ID as soon as possible. Contact - 971502355065

Worst experience ever! Shocked that after much time wastage and duplicity, the manager calls me to rectify... promising following disaster after disaster he will personally ensure that I will have my parcel at 12 on Friday... 12h38 and AGAIN I am waiting... Third day the same thing happens... only difference today is that Mr Ibrahim himself promised ...

If I could give zero stars, I would. Emirates Post has proven to be one of the most unreliable and incompetent delivery services I’ve ever dealt with. My shipment was scheduled for delivery on 15th November yet here I am, four days later, still waiting.

Their tracking system falsely claimed “Customer Not Available” TWICE, even though I was at the designated location the entire time. This is blatant dishonesty. To make matters worse, I called customer service three times, and each time I was met with empty apologies and zero action.

Despite repeatedly rescheduling, the delivery is still pending, and their lack of accountability is appalling. Emirates Post has wasted my time and caused unnecessary frustration. Promises mean nothing if they cannot deliver (literally) on time or even after repeated follow-ups.

I strongly advise anyone considering their services to think twice. If you value your time and need reliable delivery, look elsewhere. Emirates Post has failed miserably in every aspect of customer service and logistics.

Save yourself the headache. Avoid at all costs.

I recently had the misfortune of dealing with Emirates Post for a package shipped from the UK. Despite being handed over to Emirates Post on November 11th, the delivery process was plagued with delays and miscommunication.
The tracking information provided by Emirates Post was inaccurate and unreliable. Despite numerous promises from their customer service representatives, the package languished in their warehouse for days without any explanation. I received no prior notification of delivery attempts, and the lack of communication was frustrating.
When I went to collect the package from their Al Quoz facility, I was met with yet another disappointment. In this day and age, it's astonishing that a major postal service provider like Emirates Post doesn't have a basic payment system like a card machine in their warehouse where the invite customers to come for pickup. This archaic system added unnecessary inconvenience to an already frustrating experience.
The entire ordeal has been a complete waste of time and energy. I strongly advise anyone considering using Emirates Post to reconsider. Their unreliable service, poor communication, and outdated systems make them a highly unreliable delivery service.
A Disastrous Experience with Emirates Post: A Timeline
November 11, 2024:
* Package handed over to Emirates Post.
November 12-13, 2024:
* No updates on package status.
* No delivery attempts made.
November 14, 2024:
* Tracking information indicates a failed delivery attempt at 10:46 PM.
* No prior notification or communication regarding the delivery attempt.
* Contacted Emirates Post customer service to escalate the issue.
November 15, 2024:
* Emirates Post customer service assured delivery on the 16th.
November 16, 2024:
* No delivery received.
* Contacted Emirates Post customer service again, who promised delivery on the 17th.
November 17, 2024:
* Visited the Al Quoz facility to collect the package.
* Faced difficulties in making the payment due to the lack of a card machine.
* Finally collected the package after a significant delay.
Overall Experience:
The entire experience with Emirates Post was extremely disappointing. The lack of timely delivery, inaccurate tracking information, and poor customer service were major issues. The absence of basic payment facilities at their facility was an added inconvenience. I strongly advise against using Emirates Post for any future shipments.

I am extremely disappointed with the unprofessional service of Emirates Post. I have been waiting for my package for over a week, yet no delivery has been made. The courier repeatedly updates the system falsely, claiming that the customer did not pick up the call, even though no such call was received. Despite rescheduling the delivery four times, there has been no progress or communication. This experience has been frustrating, and I have completely lost trust in this service. Run! 💨

Faking deliveries and no way to contact them. Absolute joke of a company.

worst service. highly unprofessional. waiting for delivery of my package since 1 week. no one calls and courier person updates in system that customer didn’t pick up the call.
scheduled delivery 3 times and still no sight of the package.Lost all hope with emirates post

Wish I’d of read these reviews before I used this service. Posted a box from the uk to Dubai for my sons 21st birthday. should have arrived a week ago. Still no where to be seen.

Dear Emirates Post,

I am writing to express my disappointment with the recent service I received. The delays and lack of communication were frustrating. I hope you can improve in these areas to better serve your customers.

Very bad service

Bad service, Delivery poeple no responsibility still not Recieve My Delivery, 1100019643182

THE ABSOULUTE WORST SERVICE! WAITED TWO DAYS FOR MY CARD AND HE COMES WELL PAST THE RESERVED TIME! DRIVER TELLS ME HE WILL NOT DELIVER MY CARD. YOU GUYS ARE TERRIBLE! WHY ARE YOU HAVING DELIVERY DRIVERS THAT ARE DISRESPECTFUL AND LATE? I AM COMPLETELY FED UP! Let me add, the delivery driver called me three times, each time telling me that he can’t deliver the next day at 9 am. He was supposed to be delivering my package between 9-12pm today, but called me at 3:31 pm stating he WILL NOT DELIVER at my place of work which was ten minutes away. He needs to be replaced, fired, and written up! This is the worst experience EVER with this company and delivery driver.

Very poor services ….. non professional attitude they don’t care for the customer

very unprofessional courier, he didn't know how to talk with the customer, and the courier attitude was like an Emirates Post owner. the courier mobile number +971 56 997 5128 he was outside and asked to come there where is staying. very bad service