I found the best thing, definitely 5*, was Beth my case manager. Communication was quick, and thorough and so I was really pleased with that aspect. i just felt the dashboard could be more user-friend... Voir plus
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Excellent communication throughout our remortgage. We really liked the Enact online portal, very easy to use and always updated at every stage. The chat function is also very useful to avoid multiple... Voir plus
L'entreprise a répondu
Once we got over the initial hurdle of miss- or non-communication, during our onboarding, everything ran smoothly. Amber was professional and kept us updated when there was any movement. Luckily we we... Voir plus
L'entreprise a répondu
I have just remortgaged a property through Enact and fortunately I have been helped along the way by Bethany Stead. The processes aren't easy but with Bethany's help I managed to complete all the requ... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Enact Conveyancing
Écrit par l'entreprise
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Coordonnées de contact
4,6
Excellent
14 k avis
Demande des avis aux clients
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Very efficient service and super prompt…
Very efficient service and super prompt in responding to queries. Special call out to Emma Atkinson - really helpful and helped the process run very smoothly.
22 octobre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Ian McMahon, thank you for your excellent feedback. I'm really pleased that you found the service efficient. I will also pass your comments onto Emma. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Staff accessible on the phone and able…
Staff accessible on the phone and able to resolve questions easily. Re-mortgage was quicker than predicted. All actions I made were followed up the same day by Enact. I found them to be very efficient.
22 octobre 2026
Réponse de Enact Conveyancing
Good Morning Toni, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
They have been very helpful and…
They have been very helpful and responsive, answered all questions i had promptly and fully
Thanks
16 octobre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Morning Ash Coldwell, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
This is the worst conveyancer i have…
This is the worst conveyancer i have ever had the mispleasure of dealing with. I have been dealing with them on my daughter’s sale / purchase and wow how to not show any form of customer service. None ever calls you back no matter how many requests you leave. The guy handling our case has never answered a phone call and very rarely provides any updates even when requested to do so. We are now a week away from the date we have asked for completion on and even after multiple requests still haven’t had date confirmed, everyone is ready it seems but Enact. If you are looking for a conveyancer please take my advice and steer well clear of this company.
21 octobre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Morning Mr Wilson, you have already made it clear in your review that enact are not acting for you in this transaction and that you are not our client. That being said, a manager will be contacting you to discuss your review as we believe this to be factually incorrect and misleading.
Kindest Regards, Abbie.
Very reliable company.many thanks for…
Very reliable company.many thanks for your outstanding service.
21 octobre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Sher Cardiff, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact are the conveyancing company that Nationwide use so we didn't have to pay separate
Had no problems with enact always answered questions via phone or through the app sent most documents via app and completed on the day I requested
21 octobre 2026
Réponse de Enact Conveyancing
Good Afternoon lorraine brown, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Réponse de Enact Conveyancing
Good Morning Taryn Beynon, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service and very helpful…
Excellent service and very helpful staff! I would definitely use their services again and recommend them to my friends and family. I am very happy with every step of the process and truly appreciate all the help and support they provided. Thank you for such a great experience!
20 octobre 2026
Réponse de Enact Conveyancing
Good Morning Miss J Anukot, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Communication was clear and precise
Communication was clear and precise. Staff were friendly and helpful.
16 octobre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Morning Barny S, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Highly recommended
A thoroughly professional service from start to finish.
Always available either by email phone or their case tracker app.
19 octobre 2026
Réponse de Enact Conveyancing
Good Morning J Roberts, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact Conveyancing dealt with our…
Enact Conveyancing dealt with our re-mortgage which made it a lot less stressful.
Their app gives you all the up-to date information so you know exactly where you are with the process.
20 septembre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Mrs Trudy Murphy, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
GREAT SERVICE FROM START TO FINISH
GREAT SERVICE FROM START TO FINISH, FAST AND EFFICIANT, GREAT COMUNICATION FROM THE OFFSET
28 septembre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Martin Wightman, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Réponse de Enact Conveyancing
Good Afternoon Henryk Lokuciejewski, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
They made my remortgage easy
They made my remortgage easy, communication was very good, totally happy.
Thanks 🙏
19 octobre 2026
Réponse de Enact Conveyancing
Good Afternoon customer, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great communication and clear messages…
Great communication and clear messages regarding the whole process. Would thoroughly recommend.
1 octobre 2026
Réponse de Enact Conveyancing
Good Afternoon Karen, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Appalling service, repeated failures and a measly £50 cheque
My experience with Enact Conveyancing has been nothing short of appalling. Having now received a cheque for a measly £50 following the handling of my Barclays remortgage, I feel compelled to share my experience so that other customers know what they may be letting themselves in for.
I returned my completed remortgage questionnaire on 7 August 2026, explicitly informing Enact that my existing fixed-rate mortgage expired on 22 August. They therefore had more than two weeks to progress the matter and were fully aware of the deadline.
What followed was a catalogue of incompetence, poor communication and repeated failures to do the job I would reasonably expect a conveyancing firm to do.
When I contacted Enact on 20 August to find out what was happening, I was initially told they could not locate the relevant paperwork. After further investigation, I was assured the matter would be expedited and completed the following day.
I called again on 21 August. Nobody had picked up the file.
I called again on 22 August. The matter still had not been actioned.
I called again on 24 August. Despite repeated assurances that the case had been escalated and marked as urgent, the remortgage remained unresolved.
Let that sink in. I had to repeatedly chase the very people appointed to handle the legal work, simply to establish whether anyone was actually doing anything.
The delays continued into September. A £318 shortfall was eventually identified, and I was told completion was expected on 9 September. On 8 September, with the mortgage offer due to expire the following day, I was suddenly informed that I needed to sign a revised mortgage offer. Despite being told this was urgent, the documentation did not arrive until approximately 4:15pm, leaving me scrambling to print, sign and return it.
The remortgage eventually completed on 10 September — after I chased Enact yet again. I was then told a further £54 was required, apparently because of additional interest arising from the missed completion date.
So, despite supplying the requested information promptly, clearly highlighting the critical deadline and repeatedly chasing for updates, I was left dealing with a prolonged and unnecessarily stressful process, a £318 shortfall and a further £54 payment. I sought a proper explanation of these costs and whether they resulted from Enact’s handling of the matter.
And what is Enact’s response to this experience? A £50 cheque.
I find that response insulting in the circumstances. It does not begin to reflect the level of service I received, the time I wasted chasing for progress, the repeated assurances that proved meaningless, or the entirely avoidable stress caused by the process.
To be clear, my complaint is not simply that a remortgage took longer than expected. It is that Enact had the relevant information well in advance, failed to progress the file despite repeated opportunities, repeatedly told me the matter was being escalated, and still required me to chase at almost every critical stage.
A customer should not have to act as their own case manager to get a professional firm to do the work it has been appointed to do.
I appreciate that mistakes can happen in any business. What is particularly disappointing here is the apparent lack of urgency when the deadline was clearly known, the repeated failures to follow through on assurances, and the paltry £50 cheque that has now followed this experience.
Would I recommend Enact? Absolutely not.
If you are remortgaging and have an important deadline to meet, I would think very carefully before trusting Enact to handle it. Based on my experience, you may find yourself repeatedly chasing for updates, worrying about whether your case is being progressed and dealing with the consequences when it is not.
An apology and a £50 cheque do not erase a catalogue of service failures. This experience has left me with very little confidence in Enact, and I would not willingly use them again.
9 septembre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon MH MANAGEMENT SERVICES LIMITED, I am sorry to read that you are not happy with the service. I have located your file and escalated this to our Customer Resolutions team who will be in touch to action a 2nd stage review and response. Kind regards, Abbie
Worst remortgage experience
One of the worst remortgaging experiences I've ever had to endure.
Asked for an update on our process, and it took over 4 weeks until we heard something. When we got a reply, it was a simple one sentence message asking us to supply a NHBC 6 days before our current mortgage deal was up. Had to make a formal complaint regarding the entire situation for them to finally give me an idea of what was actually happening.
Also had multiple agents on their live chat tell me one thing, and then another person tell me the complete opposite, like there is no communication between staff members or anything.
Spoke the Santander in regards to the poor service (as we had to use these guys through no choice of our own) and apparently, we're not the first to complain about it.
To give credit where credit is due, our mortgage is for a shared ownership property, so they are probably more complex, but it doesn't excuse the dreadful communication, last minute requests and overall confusing process.
The case portal is okay for keeping documents together, but it feels like some staff members don't even use it, so you end up having to communicate over other channels to ensure documents are being received. Really messy.
Overall, Enact really let us down and if I ever have the choice to pick a firm to help with our remortgage, these guys will be my absolute last resort.
26 août 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Ben Eden, I am sorry to read that you are not happy with the service. I have located your file and escalated this to our Customer Resolutions team who will be in touch to address your concerns. Kind regards, Abbie
Great experience with Enact
Great experience with Enact. Kept promptly informed throughout the remortgage process.
16 septembre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon C_D, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Fantastic service throughout
Fantastic service throughout. Any questions or worries I had answered in minutes. Never a queue to get through and the whole process was stress free and made very easy.
Thanks for an amazing and seamless remortgage 🙏
30 septembre 2026
Avis spontané
Réponse de Enact Conveyancing
Good Afternoon Craig, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact were fantastic to deal with
Enact were fantastic to deal with. Very responsive and a clear organised process.
16 octobre 2026
Réponse de Enact Conveyancing
Good Afternoon H. Roberts, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
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