Energy Ombudsman Avis 

After months of trying to resolve an issue myself I had to turn to the energy ombudsman service.
I couldnt recommend it enough, the service was outstanding, customer service officer was very understanding, very informative throughout, the app was easy to use and kept me updated of progress.
My issue was resolved in 24hours with a written apology from British gas.
Best service ive ever used and im forever grateful for their help.

Had a on running issue with OVO lying and they didn’t investigate and were awful to deal with.

For a body that is meant to be listened Ng to customers complaints I found them 'ignorant'.. Just continuing with their agenda without respect for a customer already traumatised by the ignorance of their supplier. It felt like being crushed between two moving rick walls. It is Not Autism friendly

Decision should not cover things about which there was no complaint as you do not have the complainants view on those matters

EG014726-26 4 Feb 26
I contacted ombudsman because BG did a thing that was out of order they came to deal with meter and smart meter and it was before pay as you go easy because of benefits as you can imagine but what they did was out order they changed it to credit note so I would have a bill because they made out because of my youngest who as floor lift etc made out I would not able pay for electricity but I been on pay as you go for years they were load of crap BG phones calls , emails, complaints online so got deadlock letter
So 4 Feb I contacted EO I thought when I explained what went on it be ok no it was not as good as I thought it be I to keep contacting James smith yes that is his name over months it got sorted out I thought BG didn't do what they sposted do he was called Ravi dass he call or email he never did anything that was on resolve agreement that BG was sposted be done it was a nightmare between both lots in the end I called a spoke to a lovely lady at BG sorted out my tariff and with the mess that BG done they left me with debt over £700 some payed but I sort a plan were it on my direct debit it on that a month so until I got it in black and white from the lady I couldn't relax but I got it I was on phone with her HR sorted out gas and electric tariff a job that Ravi dass never did so it been a nightmare I will not trust them anymore I told them plus I hope I never have use eo again it took months and stress and argument between me and youngest son who as wheelchair he blames him self why should he it the company fault for doing something they done without permission or even contact me about i don't sleep my eating is minimal they out of order
It causes so much big companies don't care as long they get money they make out they will help but to what cost

The Ombudsman very quickly got a response that I had spent over two months trying to achieve

Well I have to say they came up trumps very pleased succeeded where British gas didn't

I have dealt with BG for many months each time told someone would deal with my issues but no one ever got back to me. Not being able to see my statements and never receive paper statements wasn’t aware of out standing debt. Until l rang to see if on right tariff. Issues with credit score, missing payment although showing on bank statement, when able to see statements couldn’t make out various adjustments,didn’t make sense.
Tried several time to contact ombudsman for support and advice,still waiting reply. I didn’t know how the portal works and no one available to help. Still don't have a paper copies which l have always requested. Feel completely let down

Superior service in my opiinion. Very easy process and quickly reached an understanding with the person I dealt with. An internet search assures me that the ombudsman is not biased in favor of the big corporations and gives a genuinely fair result to all contacts.

Excellent service from Sharon. Helpful and puts you an ease. Explains everything in great detail. Thank you very much for your kind help.

Excellent experience. Professional, fair and impartial throughout the process. Communication was clear, and I always felt my complaint was handled seriously. The only improvement I would suggest is making the website easier to use. I would definitely recommend the Energy Ombudsman.

The Ombudsman service is highly professional. Competent approachable staff who listen, explain everything and just simply help. The process is easy to navigate. I have been to the Ombudsman on around 5 occasions against energy companies and my complaints have always been heard and each time I went the whole way, the ombudsman found against the organisations. What we need is the Ombudsman staff to run customer service at the energy companies.

We had SSE still sending us invoices for different amounts 6 months after the account was closed and the 'final' bills were paid. SSE complaints department made the right noises but failed to fix the problem. Ombudsman got it fixed. Very happy with the service.

Helped me fix a long-lasting issue with my energy supplier. The team was very helpful, friendly, and professional.

The decision went in my favour. But as Octopus had failed to turn up with the Grid to install smart meter, the grid stopped communicating and the case officer closed the case. The job has been half done with a gas meter I didn’t want and no smart meter.Octopus know they can just ignore the Ombudsman.

We were getting nowhere for months. When the Ombudsman got involved, we had a remedy within 2 weeks.
He also kept us fully informed.

I found this to be an excellent service. Very easy to open a case and provide information. I was kept well informed about case progress and especially what/what-not the service could provide.
The case handler was very knowledgeable and answered all my questions.
Despite the eventual outcome I found it a fair and reasonable response to my issue.

Very good dialogue with the case officer (Nicola Matthews), who was easy to contact and resolved the long-standing issue (with Scottish Power - who are serially hopeless) almost immediately.

What an amazing 👏 experience. The case handler even called to have more insight about the case. She even gave me her personal office number, working days and times. She even have a name not a random receptionist or Ai robot talking to me. I will definitely recommend this service to anyone.

Very disappointed they are pro company meaning they believe the company over you.

They said my meter was only not working for 4 days

I gave them the correct timeline in a appeal and they ignored.

It's still not working. I would avoid.