Entertainment Earth Avis 

I experienced a shipping error with the product I ordered, so I called EE customer service and spoke to a gentleman named Don. He politely walked me through the process to determine how to fix the error and proceed. He was incredibly professional and answered my questions very efficiently! Because of my great experience, I would recommend this online retailer to other people I know, A++!!

UPDATE: I called the number the reply told me to call, and supervisor "Eddie" was equally, rude, curt and unhelpful. He lacked even the ability to feign sympathy. He kind of made me feel like garbage for calling in. When I tried to discuss the issue, he said he didn't want to turn it into a debate and hurried to end the call. Don't bother calling their number. They just reply to every bad review because it helps the algorithm keep seeing them as a "good" company when they are not.

PLEASE, just buy from Amazon. Their customer service always resolves everything and return shipping is free.

Original review:
Their customer service rep "Garrett" was curt and unhelpful. Their "hassle-free" return guarantee is a lie. It's quite a hassle. I hate to say it, but Amazon is just the better choice. Amazon's customer service always helps and returns are free.

Pre-orderd Godzilla in June through this site because the delivery fee was cheaper than going through the manufacturer. It was supposed to be delivered in July and then August and it's now September. When I call they tell me it's a shipping delay and it will be here next month. If you really want an item just go to the Hiya site and pay the extra 15 dollars for delivery. My grandson really wanted this Godzilla but I don't think it's ever going to come. I won't be ordering from this site again.

There was a limited edition drop for a Funko pop. Probably the worst experience ever trying to buy. The website crashed for almost 40 minutes. This should’ve been something that should’ve had precautions so this wouldn’t happen. Completely terrible

Non stop issues, products arrived damaged and customer service doesn't exist. This company absolutely sucks

EE has never fulfilled a single order I have placed. Every item is sold to me, at full price, only to sit for months with no communication from the company. They will then list the items as sold out or backordered, again without any communication. Worst company I have ever had the displeasure of dealing with

Donald was able to help me out with all my questions for my order in a courteous and professional manner. I’ve ordered collectibles from entertain earth a few times and have always had a pleasant experience.

DON'T BUY FROM THEM!
I pre-ordered a Transformers set in Dec, 2024. Its original price is $109, with the end of year $10 off, I paid $99 plus shipping
And coming to April 2025, EntertainmentEarth sent out an email saying Tariff impacted them
AND they mark up my pre-order item by $10
yes, they did.
Amazon, Walmart will ensure lowest pre-order price.
BBTS, they did mark up their products because of Tariff but they leave my Pre-orders untouched
ONLY EE marked up on an pre-order that I placed 4 month ago
And when I tried to return their item, guess what?
They make up something called

Shipping & Processing, Coupon Adjustments
And deduct from you refund

So, if you return an un-opened item, you can only get
full price, minus shipping fee (customer pay)
minus their blah-blah adjusment

This company is literally shameless

This company is a far cry from what it once was. I have bought so much from this company dating back to 2005. From action figures and Pops to statues. They would accommodate you any way they could. Whether it was having a great selection of items, their shipping, or customer service, they were the best. Even their social media was engaging.

But as of late I find myself questioning everything. Listings are inaccurate as it pertains to "preorder". I see things listed as "Not mint" yet they're also under "preorder". How can they know if something is "Not Mint" and not even in stock? Other items I've placed orders for items that are listed as such and they're already in "processing". I wouldn't be perturbed if not for the fact that coupons don't work on preorders and I'm not allowed to use PayPal for preorders. It's VERY inconvenient. And all they do is come up with excuses that don't even make sense or regurgitate policies that have nothing to do with the matter at hand.

They also used to be excellent when it comes to shipping. Now it's like every other item is squashed from the inside. Mint guaranteed? Hardly.

Now we get to their social media. They ignore trolls, political comments that have nothing to do with others' comments or the post, and yet my comments about their explanation on tariffs, as well as the aforementioned issues on preorders gets me blocked, and when I took to the site to ask why, all I get is this "Our social media team can deem comments to be inappropriate". What exactly is inappropriate about pressing about business practices? The tariffs have gone down and yet they stand by their large hike in prices. Shouldn't they wait until the prices are final and then adjust accordingly? That was the concern.

These companies now are so thin-skinned they can't even deal with customers concerns without either banning them or throwing a tantrum. Do yourself a favor-if you want an item go to BBTS, Nerdzoic, or even overseas like AmiAmi. At least you'll be dealing with transparency and professional cs.

Edit: I don't care what you say, you're not honest, you make up excuses for your screw-ups, you move the goalposts as you see fit, and I was not spamming anything or anyone, but please do continue to hide behind your ever-changing "policies". I have never had any of these issues with any other store or company. Fix yourselves.

Placed an order in Nov 2024 with an estimated delivery date of Jan 2025. Jan 2025 comes around and it gets delayed until Feb 2025. Feb 2025 comes around and it gets delayed until Mar 2025. You know the story. It is now May 2025 and the order still has not yet been fulfilled. Furthermore they have the gall to raise the price on the items that haven't yet delivered. Customer service is extremely responsive with bot-like / canned answers like 'While your order is still active, we are waiting for more information from the vendor. Unfortunately, we do not have an ETA at this time, but we are still expecting another delivery. If any changes are made, we will send an update promptly via email." Same response every time. Don't waste your time and money on this useless organization.

Made an order for delivery to uk and after countless attempts at tracking my items they kept giving me info but when contacting the courier service they told me the info doesn’t exist . Had numerous attempts at contact to be fed the same rubbish . Been ripped of completely by this company. I had full intentions of using them for my collection but will never use them again . Stay clear !!

**UPDATE- I received my refund on Sunday May 4. Appreciate the kindness and speed of their customer service and will continue to buy from EE!
***UPDATE- I got a response from EE and they are helping with a claim and I will update further when resolution is final but they did respond quickly and was happy with the email exchanges but I did speak to a male at customer service in the past hour and lets just say he was overly unfriendly and barely let me speak. Ive had a lot of orders with EE and usually everything is absolutely perfect and I do look forward to more orders and I thank Entertainment Earth for reaching out quickly and will update further when I receive the actual refund.*** I placed an order with Entertainment Earth for 2 of the Funko Stranger Things mystery mini season four 4 packs for $26.99 each. I should of received 8 random mystery mini figures. I received my order and only received a total of 2 figures not 8. I paid $53.98 plus tax. I sent in pictures and the weight of the UPS package was only 9oz. I have attempted to reach Entertainment Earth by chat and phone. Phone recording is telling me no customer service is available. I need help getting this resolved and I can't reach the company by any means.

Numourous order from this site. Reasonable prices and emailed newsletter is a nice alert for new stuff. New items seems to get added to this site before some other competitors so if you act quickly, I’ve never had issues with pre-orders unless the manufacturer cancelled a product. Once in a while, packaging is not as nicely padded as it should be and has resulted in dinged product boxes. Customer service has always resolved any issues I might have had. They’re always friendly and courteous. Website is updated when items sell out so I’ve never had an issue with ordering something that’s been oversold.

I’ve been a customer of EE Distribution since 2021, and over time, I’ve noticed a consistent pattern of dishonesty, poor communication, and a blatant conflict of interest between their wholesale business and their retail website, Entertainment Earth.

If you’re a reseller—especially with your own website—beware that you’re essentially competing with your own supplier. They often list products as “out of stock” or “on backorder” for wholesale customers, while those same items are available and shipping directly from their retail site. This kind of behavior completely undermines the trust required in a B2B relationship.

For example, we had a large backorder for Funkos and Spiderman action figures delayed for up to two years. When we enquired about cancelling these orders, they slapped us with a 15% cancellation fee. Even worse, when we noticed the Spiderman figure was now available on their retail site, our account manager told us that “Entertainment Earth is a separate business,” and that the stock wasn’t available for wholesale yet. A week later, when we asked to cancel again, they raised the fee to 25% because the item was technically “in stock”—but only for their retail customers!

This was deeply frustrating—we had waited 24 months, issued customer refunds on our end to avoid passing delays onto our buyers, and maintained patience and professionalism throughout. Their response? Punitive fees, stonewalling, and threats of account closure if we didn’t pay.

In short:
• They do not prioritize or respect their wholesale clients.
• They hide behind technicalities to extract fees.
• They treat their retail and wholesale arms like separate businesses when it benefits them—but they are clearly the same company.
• And they’ll happily compete directly with you while controlling your supply chain.

Avoid them if you’re serious about growing your business. Look for a more transparent and fair wholesaler. Entertainment Earth/EE Distribution is not it.

Just had a pleasant experience with Entertainment earth! Amazing customer service! Very polite and helpful. Took care of a small problem very professionally. Thank you! You now have a new happy customer!

There is a high customer expectation in the execution and expected results with pre and post customer service support to ensure fulfillment and completeness in any consumer trade.
My recent engagement with Donald have genuinely presented an undisputed passion and execution of ethical attributes in customer service. His orchestration enhanced customer confidence that creates and cultivates a trustworthy and dependable relationships with the customer.
This achievement reflects excellence in leadership and innovation that is the foundation of Entertainment Earth. Thank you. Blessings

I spoke to Donald Tapia about my email and issue with my order. He got my information and kindly resolved my issue and fix it quick. He was kind and friendly over the call. I am happy it was resolved and made me happy at the end. He was professional with my problem. I recommend speaking to Donald Tapia. Thank you Donald and have a good day.

I’ve been buying from entertainment earth for years and I made a purchase recently and accidentally used my five-year-old previous address for my billing and shipping which was my fault for not paying more attention, but they shouldn’t have been able to bill it because it’s the wrong billing address and then they shipped it to that address so I emailed them to see if there’s anything I could do and basically got told “oh well you put in the wrong address You need to contact the people Live there” no help and no care for loyal customers, long-term customers and now ex customers! I will just re-purchase from Amazon, which I should’ve done in the first place as that’s a trustworthy company that takes care of their customers! entertainment won’t be around forever. I can promise you that.

I had some confusion about my recent order, and Dan was absolutely stellar in helping me get it sorted out. Hope to deal with him again on my next order!… thanks, Entertainment Earth!

Called today and spoke with Donald Tapia. I needed to make a couple changes on a previous order. Not only did he help me with that but also gave me some tips on how I could look at things myself. Very helpful. Always get great customer from the staff at Entertainment Earth.