Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Voir plus
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I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later. Great customer service. The grate bars I ordered were excellent quality and fit perfectly
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de cheminée
- Fournisseur d'équipements de chauffage
- Magasin de matériel de cuisine
- Fabricant
- Fabricant de poêles
- Magasin de poêles à bois
Écrit par l'entreprise
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Coordonnées de contact
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Royaume-Uni
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Excellent
518 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Emails and queries answered quickly and…
Emails and queries answered quickly and helpfully.
Good supportive advice given.
Thanks
3 octobre 2025
Réponse de ESSE
It is good to hear positive feedback on the customer support we offer. Thank you for leaving your kind review. Warm regards, ESSE.
Prompt and really helpful email…
Prompt and really helpful email responses and, though not required in the end, a welcome offer to call their technical team if a problem replacing the baffle arose.
4 octobre 2025
Réponse de ESSE
We are pleased that we could be of assistance. Thank you for your kind review. ESSE.
great customer service
great customer service
the guy I dealt with in technical found the parts even though they wasn't on parts list
25 septembre 2025
Réponse de ESSE
We shall pass your message on to our technical advisor. Thank you for leaving your kind review. Best regards, ESSE.
Very good service and fast delivery I…
Very good service and fast delivery I use them all the time
26 septembre 2025
Réponse de ESSE
Thank you. ESSE.
Custom taxes
I got hit with additional custom taxes after ordering my parts from ESSE before they were delivered by the courier company. This is not ESSE’s fault but it left a bad taste. If they had a warning on their website that orders from EU customers would incur additional custom charges then I would have expected this.
2 octobre 2025
Réponse de ESSE
We appreciate your feedback and shall share it with the website developer. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Very expensive delivery for small spares
Shipping was ridiculously expensive for the small item I bought and it still took well over a week to come. I get that bigger items will command a bigger delivery, but this was a couple of wires. You should really sort this
30 septembre 2025
Réponse de ESSE
Thank you for taking the time to share your feedback. Kind regards, the ESSE team.
Could be a lot better......
There needs to be improvement with dispatch and delivery times and also value for money with spares
29 septembre 2025
Réponse de ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within that timeframe. With kind regards, the ESSE team.
Not good service
Not good service! Phoned to check items I required and was given wrong information.
Items took weeks to arrive and arrived next day after continually telephoned to chase.
Then wrong item sent.
23 septembre 2025
Réponse de ESSE
Thank you for your feedback, to manage delivery expectations we quote 6 working days for despatch at the time of order. I can see your order was despatched within that timeframe.
I understand the correct item was recieved, but this was not what you wanted. To order the correct item and arrange a return of your incorrect order, please contact enquiries@esse.com. Kind regards, the ESSE team.
Excelleny company
Excelleny company, went in as we were passing and they showed all around even though we hadnt booked. Learnt a lot about them and the cooker itself is fantastic. Thankyou.
22 janvier 2025
Réponse de ESSE
Thank you for visiting the ESSE Factory Showroom, if a member of the sales team is available we do our best to accommodate 'drop ins'. We are pleased we had the opportunity to show you our products. Thank you for leaving our team your kind review. With the best regards, ESSE.
No problem ordering and delivery…
No problem ordering and delivery excellent as always 👌
16 septembre 2025
Réponse de ESSE
Thank you for your kind review. Warm regards, ESSE.
Helpful and knowledgeable company
Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It also took quite a while for my order to arrive. Otherwise I’d have given 5 stars.
23 septembre 2025
Réponse de ESSE
Thank you for taking the time to leave your feedback, we are pleased that our team could assist with the maintenance of your ESSE range cooker. With kind regards, ESSE.
Réponse de ESSE
We are pleased to receive your positive review. Thank you.
Réponse de ESSE
Thank you Mr Thomas. With warm regards, ESSE.
ESSE Solo
Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.
22 septembre 2025
Réponse de ESSE
Thank you, we are pleased that we could assist with the service of your ESSE stove. We shall share your kind review with our team. Warm regards, ESSE.
Easy to order
Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast
15 septembre 2025
Réponse de ESSE
Thank you for your kind review. ESSE.
The right parts arrived really quickly…
The right parts arrived really quickly so we weren't cold for long 😜
21 septembre 2025
Réponse de ESSE
And your ESSE will keep you warm throughout the winter. Thank you for taking the time to leave your kind review. Best regards from us all at ESSE Engineering.
Communication was brilliant
Communication was brilliant. Very helpful in advising correct part needed.
19 septembre 2025
Réponse de ESSE
Thank you Gillian for taking the time to leave us your review. Kind regards, ESSE.
It was easy from beginning to checkout
It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing
19 septembre 2025
Réponse de ESSE
We are pleased we could be of service. Thank you from ESSE.
Spares......
Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge
19 septembre 2025
Réponse de ESSE
Thank you for your kind review. Warm regards, ESSE.
Great Customer service
Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.
17 septembre 2025
Réponse de ESSE
Thank you for taking the time to write your review. With kind regards from the ESSE Team.
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