Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Voir plus
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I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later. Great customer service. The grate bars I ordered were excellent quality and fit perfectly
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de cheminée
- Fournisseur d'équipements de chauffage
- Magasin de matériel de cuisine
- Fabricant
- Fabricant de poêles
- Magasin de poêles à bois
Écrit par l'entreprise
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Coordonnées de contact
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Royaume-Uni
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Excellent
518 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ESSE
Thank you for your feedback. With kind regards, ESSE.
Great service
Never have a problem with getting parts, easy site to work with or Always someone to call if needed.
26 juillet 2025
Réponse de ESSE
It is lovely to receive your feedback. Thank you from ESSE.
Fabulous products Excellent quality
Fabulous products Excellent quality. Highly controllable Efficient heat output
22 juillet 2025
Réponse de ESSE
We are pleased you are enjoying your ESSE stove. Thank you for taking the time to provide feedback, we shall share your review with the engineering team. With warm regards, ESSE.
Great service.
30 juin 2025
Réponse de ESSE
Thank you. We appreciate you taking the time to leave us a review. With kind regards, ESSE.
Réponse de ESSE
We appreciate you taking the time to leave a review. Thank you. ESSE.
Réponse de ESSE
Thank you very much. With the best regards, ESSE.
Quick and easy to order the part and it…
Quick and easy to order the part and it arrived promptly.
29 mai 2025
Réponse de ESSE
It is lovely to hear from you. Thank you for your kind review. ESSE.
Réponse de ESSE
We are pleased to hear from you. Thank you, ESSE.
Very helpful in providing parts
Very helpful in providing parts for my Esse and then Technical dept helping with detailed fitting instructions.
At all times staff were understanding and courteous
4 juin 2025
Réponse de ESSE
It is lovely to hear your feedback. Thank you for taking the time to respond. With kind regards, the team at ESSE Engineering.
Réponse de ESSE
We are pleased to receive your review. Thank you. With the best regards from everyone at ESSE Engineering.
Réponse de ESSE
Thank you for your kind feedback. We shall share it with the team.
Very good customer service
Very good customer service! When there was a mistake with my order for spares, my email was replied to very quickly and the matter dealt with efficiently and personally by a member of the Team and the mistake was rectified without fuss.
7 mai 2025
Réponse de ESSE
We are pleased to hear that your issue was resolved. Thank you for taking the time to leave a review. With kind regards, ESSE.
Very helpful lady at customer service…
Very helpful lady at customer service helped me find the right spare parts - excellent service.
14 mai 2025
Réponse de ESSE
Such kind feedback. Thank you.
Réponse de ESSE
Thank you for posting a service review. We are pleased that all was satisfactory.
I was able to order the part I required…
I was able to order the part I required based on the discussion with the customer service team and engineers. The part arrived promptly once back in stock so the service could begin on the gas cooker.
30 avril 2025
Réponse de ESSE
We are pleased that our team was able to assist with the maintenance of your cooker. Thank you for leaving a review.
Réponse de ESSE
We are pleased to hear that our service was efficient. Thank you for your kind review.
Ordering spare and service parts is OK
Ordering spare and service parts is OK, not the best laid out site but if you spend time looking around you can find what you need most of the time. some things like fire bricks are not always in stock.
Dispatch of orders is also quite slow, so if you can order well in advance
Good fires, spares support not quite as good.
24 avril 2025
Réponse de ESSE
Thank you for your constructive review. We shall certainly work on improving the ease of use for ordering spares online. We are a small team and do our best to ship spare parts promptly. When order levels increase, we indicate dispatch times online. We are pleased that you continue to enjoy your ESSE.
Great product
Great product, great delivery chap, very efficient and very helpful dealer, James at Topstak, Cowbridge South Wales. But would like see more hints n tips on the Esse website or FB, plus more recipes etc, raise your profile a bit more ( like Everhot!).
15 avril 2025
Réponse de ESSE
What a lovely, kind review and helpful information to assist in our marketing. Thank you so much for taking the time to leave feedback. We shall share it with the ESSE team and Topstak.
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