Essential Travel Avis 

1 665
•
TrustScore 1 sur 5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.

Noté 1 sur 5 étoiles

We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... Voir plus

Noté 1 sur 5 étoiles

Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... Voir plus

Noté 1 sur 5 étoiles

Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... Voir plus

À propos de l'entreprise

  1. Hôtel
  2. aussi dans
  3. Agence d'assurance
  4. Espace de parking

Informations provenant de diverses sources externes

Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk


Coordonnées de contact

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Mauvais

TrustScore 1 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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Tous les avis

(1 665)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I Found what I needed to know and was…

I Found what I needed to know and was able to find the best policy.

2 juillet 2019
Avis spontané
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Réponse de Essential Travel

That's what we like to hear! We are so happy that you were able to find a policy to suit you. 😊 We hope you have a lovely time on your upcoming holiday.

Noté 5 sur 5 étoiles

Easy to obtain insurance and good in…

Easy to obtain insurance and good in price

9 juin 2019
Avis spontané
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Réponse de Essential Travel

Thank you so much for taking the time to leave us this review. 😀 We are so happy to hear that you found the quote process for insurance easy to use and was happy with the price!
We hope you have a lovely time on your holiday. 😁

Noté 3 sur 5 étoiles

The online experience was fine, but....

We took out insurance for our grandaughter who is travelling with us. The online experience was fine. However, it did say that the Policy Certificate would be emailed to me - but 4 days later still nothing which I find a bit disappointing as I need it to take with me when we travel.

8 mai 2019
Avis spontané
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Réponse de Essential Travel

We're glad to hear the process was nice and smooth but sorry to hear you haven't received the certificate! If you could either contact us via Live Chat on our website or give our team a ring on 0800 014 2709 we will be able to get that sent over to you. 😊

Noté 4 sur 5 étoiles

Lots of choices and options

Very pleased with the range of options and prices offered. Was a little hard to get answers to my questions at first that's why the 4 star- however once I got someone on the online chat they were great and even arranged to call me back- even though I'm overseas- that would have got tham 5 stars if it wasn't for the emails that didn't get answered earlier.
I will use them again.

11 février 2019
Avis spontané
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Réponse de Essential Travel

Really glad you were pleased with the options and prices offered. Really sorry to hear you did not receive the answers to your questions quicker, that doesn't sound like us :( I will feed this back to ensure a quicker response in future, I hope you found the live chat service useful and would rebook with us again soon :)

Noté 5 sur 5 étoiles

Easy to purchase

Easy to purchase and good value for an under 18 annual policy.

27 janvier 2019
Avis spontané
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Réponse de Essential Travel

Thank you for taking the time to leave a review. We are really pleased you have enjoyed your experience booking insurance with us. We hope you have a great time on your holiday!

Noté 2 sur 5 étoiles

Not able to email enquiries r.e. the cover

Although I’ve been more than happy with Essential Travel in the past - they were really excellent when my husband had an accident while we were on holiday several years ago - booking online in this instance was significantly marred by the fact it was not possible double-check to see if the purchased policy definitely covered both myself and my husband. Only my name was on the details, and when I emailed to ask, the email was returned as a “failed to be delivered”. And I could not see an alternative email address anywhere, just a reference to checking the website if there were any questions. This is exactly what drives me up-the-wall about buying anything online.

14 janvier 2019
Avis spontané
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Réponse de Essential Travel

Hi there, thank you for taking the time to leave this feed back for us. We are pleased to hear you had a good experience with the claims process previously.
We are sorry that you had difficulty getting in touch with us in regards to your query, we do offer our live chat service on the website, or alternatively, if you can contact us at if.team2@holidayextras.com we can get this information to you. Thanks again, Ailie - HX Team

Noté 5 sur 5 étoiles

Simple document completion

Simple document completion. Payment worked well - quick and straight forward. Used the service several times now it has always been that way. More efficient than some of its competitors.

5 septembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service

Quick answering calls. Staff really pull out the stops to help you. My son was in states, they extended medical cover for him. I could reach them on bank holiday when others were shut. They have long opening times as well which meant I could get things sorted. Brilliant service

31 août 2018
Avis spontané
Noté 3 sur 5 étoiles

Confused Renewal

I was renewing and found that the process was the same as applying as new. So I could not tell if you have details of previous contacts and notes of my medical history.

27 août 2018
Avis spontané
Noté 1 sur 5 étoiles

Paid the extra £2 for the printed…

Paid the extra £2 for the printed certificate and the conditions and terms. booklet. Unlike in the past, I got a printout of a screenshot of terrible quality and an expired leaflet with conditions valid until half a year ago. While it's only £2 the quality of service has changed a lot.

6 juillet 2018
Avis spontané

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