Ethicalsuperstore Avis 

Impressive online shop with good offers for the things I need, lovely to earn vouchers too.
Items are packed well and sent within their time frame, with notification of the delivery.

Good. I have allergies and cannot use normal household cleaners. I have used Ecover for years but am having trouble trying to get this locally. Supermarkets that did sell it no longer do, probably due to low demand.

I purchase stuff here on the regular basis and have been doing for many years now and hardly ever have any issues - if something is missing or not good they sort it out straight away! I love this shop and the fact that I can search by plastic free tag for example. I love so many of their products - they really have good suppliers!

The first time i ordered a box 12 Lemon Cookie biscuits arrived and they were soft, they sent a replacement box,

This time the biscuits were not soft but broken, I send an email with a pic and was ignored, I called and was on hold for ages offered £5 voucher off next order. Some of the biscuits are powdery and I’m not giving my mothers these biscuits as a gift. So that’s the best they could do, I will be returning them. Waste of time and money.

Beware their packaging is not fit for postal purpose.

Always great products, fantastic range and efficient delivery.

Ordered my tea. Delivery quick. All so easy.

Easy to order, including repeat orders, ethical and reasonably priced. Speedy delivery. Easy.

Your website was very clear and my order was expedited very quickly and effeciently. The soap is as described!

Effective delivery of exactly what I ordered, as always. Fair prices too.

Shocking after-sales service when they sent the goods to the billing address by their mistake, then they lied to us on the phone and now refuse to address the issue or answer emails. Goods maybe ethical (are they really?) but the way they treat customers certainly isn't. But they don't care, do they.

I like Ethical Superstore because they have an amazing range of choice for Easter chocolates. The customer service is great and grateful when we let them know if there is a logo missing for one of the items (eg "no palm oil"). Their logo system makes it easy to spot what we want when shopping : dairy free, gluten free, vegan, no palm oil etc. I love it! And delivery is pretty quick. Only one egg arrived broken which isn't bad because it was a big order and these are fragile items and they are very well packed.

Dreadful service. Last 3 orders I have had a Dpd delivery problem. This time Dpd decided not to deliver,and didn’t let me know. I had an email from EC saying I’ll get a part refund. I phoned to find out why and was told there was nothing they can do. No apology. Furious. EC need to review their delivery partner, I’ve had so many problems with Dpd.

I ordered some fluoride free toothpaste, but when confirmation came through it didn’t state fluoride free so I contacted customer service via email as office was closed. The order was dispatched before email was read so they couldn’t recall order. It turns out I apparently ordered the wrong item, I know I didn’t but just have there word. I questioned the invoice straight away it’s not my fault they despatched before they read email. Something in my gut was telling me there was a glitch as it didn’t state fluoride free which I thought strange.
Customer service is appalling, could have been easily rectified by them advising to send back and they will send out the correct item. But nope, they would rather charge me £5 to return plus then me having to reorder. Disgusted as no regard for the customer, they would rather lose a customer than be customer focused. The whole process is flawed. I work in customer service so find it hard when a company isn’t fully customer focused. We all make mistakes we are human, but to basically have no regard is so bad. Your meant to be an ethical company! No empathy or ethical morals here just pure greed.

I placed a basic order of only three items. Two of the items were fine but one of the items was damaged during the delivery and transit process. I called the customer service department and spoke to the employee named Brian. I told Brian that the item was damaged and he agreed to send me a replacement at no extra cost. This was fine with me and was what I wanted.

But, the replacement item was also damaged during the delivery and transit process the second time around.

While I was discussing the first refund with Brian, I told him that liquid items will always be damaged and leak during the delivery process unless companies change the way they package and transport the items. I suggested a new method of packing the items to Brian and told him that if they use this method it will ensure that no further items are damaged.
But Brian's response was "Okay, I will let the team know about this method". He did not sound very enthusiastic or in agreement with what I was saying.

And then, the store did not use my suggested method.
They did try a different method compared to their original method, but their new method also failed.
The replacement item was still damaged and leaking when I received it.
If they would have listened to me and used my suggested method, I am confident that the replacement item would not have leaked.

If online retailers and companies such as Ethical superstore, simply listened to their customers's feedback and requests, they would be massively more successful and profitable, and they would avoid unecessary returns, refunds and negative reviews online.
Hopefully, they will start listening soon.

I like the range of products and prices available and appreciate the effort to have them ethically based. The items I ordered arrived quickly and well-packaged.

Such a wonderful store to buy from and all ethical to. I get emails on offers which is lovely. Good products and great delivery

Great range of products and excellent customer service! I emailed because a bottle of bathroom cleaner had leaked in transit. I received a courteous reply the same day and a replacement product the following day. Really impressed. If only all ecommerce sites conducted themselves with such integrity!

Terrible customer service. This company has no ethics and no morals. Took days to respond to my 3 attempts to cancel an order and apparently by then it was too late to cancel even though it was a full 2 days after I'd requested to cancel before my order was sent out to a friend. Now in order for me to get my money back apparently it's down to my friend to return the items! This was a present as she's had a very hard time recently, therefore there's no way I'm going to ask her to return something that should never have been delivered to her in the first place. In fact she received 2 presents from me because after I cancelled my order from this company I ordered from another company. I live abroad and use UK sites all the time to get presents to friends as do my expat friends and family. Most companies are amazing, this company is not! I will never use them again and will be advising everyone I know to do the same. They have no idea of customer service and I feel that they have stolen my money. Ultimately though they will lose out as I will tell as many people as possible of my experience with them.

Ordered goods up to the value of £80 and received a £10 reduction in the overall price. This was the contract. One £20 item was defective and had to be returned. The store refunded only 50% (£10) deducting the full £10 discount instead of 25% of the discount - (£2.50) effectively forcing me to pay full price for all of the other items. No mention in the small print of this. Their refund policy states: If you’re not absolutely delighted with your order, just return it to us within 30 days and we’ll issue you a full refund for everything you return. No questions asked, unless you want to tell us what we could do better in the future. Be warned about this underhand UNETHICAL behaviour.

Great selection of ethical gifts, goodies and everyday things. And a good service! I always come here first for both bulk buys of laundry liquid as well as seasonal gifts. Keep up the good work!