Evans Halshaw - Ford Burnley Avis 

436
TrustScore 4 sur 5

3,9

Eastern Avenue, BB10 2AP Burnley, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just finished buying an ex demo Ford Puma GenE. Really nice vehicle and a really decent price. Got a good value on a part exchange. Dealt with Tahmid over the phone initially and then face to face on... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Enquired online, spoke to sales rep and received video on which salesman said car immaculate apart from couple scuffs which he personally pointed out on rear of car, he confirmed would all be sorted... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Couldn’t recommend this business more! We had a fantastic experience part exchanging and purchasing cars with Euan, he went above and beyond throughout the process. Highly recommend!

L'entreprise a répondu

Noté 5 sur 5 étoiles

fantastic service from the guys at evans halshaw ford burnley. particularly the salesman Calum, who went above and beyond. got myself a lovely little fiesta at a cracking price. taking the 3 year... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Écrit par l'entreprise

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

436 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(436)

5 505 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The pucked my car up and dropped it…

The pucked my car up and dropped it off. Very friendly and approachable team

4 octobre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Michelle,

We appreciate your kind words.

We're glad you had a positive experience with our team.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Great Service

Friendly informative staff. Great service in a minimal amount of time.

27 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Robert,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Noté 4 sur 5 étoiles

Good choice of cars

Good choice of cars, this is the third purchase from EH and good value.
The £399 Gardex experience is poor value for money, mine was done but the car needed a vac and wash before - surely! Don't take this option, get a good private valeter - much cheaper for the full ceramic job. Would I recommend EH - yes, great choice of cars and properly priced.

24 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Andrew,

We appreciate your feedback and are glad you found a great car at a good price.

We understand your disappointment with the Gardex experience.

We strive to ensure our customers have a positive experience with all our services and will take your feedback into consideration.

Evans Halshaw Customer Services

Noté 1 sur 5 étoiles

My vehicle came in for a new side door…mechanism

My vehicle came in for a new side door opening mechanism, and when I came to collect the my vehicle the engineer came out with very large screwdriver to show me how to open door that was twisted and not sitting on the door runners correctly, and then claiming I’d have to report the damage myself….shameful

30 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Christopher,

We understand your frustration with the experience you had. It's not acceptable for a customer to be left with a vehicle that's not functioning properly, especially after a repair.

We'll use your feedback to improve our service and ensure our customers receive the best possible experience.

Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Service staff made sure every issues was looked at

Service staff made sure every issues I raised was looked at. Made sure time for pick up and drop off was convenient for me. Amazing.

27 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Mrs Ribchester,

We're so glad to hear you had a positive experience.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Exceptional service

Really happy with the friendly service I received from Jack at Evans Halshaw in Burnley. I believe he went above and beyond to meet my requirements for the car I wanted and his communication throughout was excellent!

27 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hello Neve,

Thank you for your kind words about Jack.

We're delighted to hear you had a positive experience and appreciate your feedback.

We are proud to have Jack as part of our team.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Friendly and polite service reception…

Friendly and polite service reception staff and good knowledge

26 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hello Alan,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

The helpfulness of Paul

The helpfulness of Paul , questions were answered and if he didn’t now answer he found out for us made things easier

23 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi David,

We appreciate your kind words about Paul's helpfulness.

We're glad he was able to assist you with your questions and make the process easier.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Great Experience

my salesman was a chap called Calum Rainey. He was a credit to the dealership. Very approachable, no pressure tactics and his knowledge helped me choose the perfect car (Ford Puma)
Can't thank you guys enough. Experience was the best i've ever had when purchasing a car. 10/10

25 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hi Bruce,

We're so pleased to hear you had such a positive experience with Calum.

It's wonderful to know he helped you find the perfect car.

We strive to provide excellent customer service and appreciate your kind words.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Great Service

Great Service. Reece went above and beyond to help me with my new Ford Fiesta. Had the car two weeks and over the moon with it.

25 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hi Benedict,

We're so glad to hear you had a positive experience with Reece.

We appreciate your kind words about our service and we're thrilled you're happy with your new Ford Fiesta.

Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

thumbs up all round

fantastic service from the guys at evans halshaw ford burnley. particularly the salesman Calum, who went above and beyond.
got myself a lovely little fiesta at a cracking price. taking the 3 year extended warranty was a no brainer for the price too.
Looking forward to hassle free motoring and i'll see you again in 3 years for my next one.
up the clarets

18 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hello Dave,

Thank you for your kind words and for choosing Ford Burnley.

We're thrilled to hear about your positive experience with Calum and your new Fiesta.

We appreciate your business and look forward to seeing you again in the future.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Good customer service

Good customer service, brilliant staff

20 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hi Josh,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Car's first birthday everything was…

Car's first birthday everything was made so easy from phone call, to pickup and all times was made so easy, made my day go to plan. I give them five stars.

18 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Linda,

We're so glad to hear that your experience was positive!

We strive to make the process as smooth and easy as possible for our customers.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Very lovely staff gets my car in…

Very lovely staff gets my car in quickly and do an excellent job even get a video Of your car being done

12 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hello Lindsay,

Thank you for your kind words!

We're delighted to hear you were pleased with the service you received.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

The staff are very helpful and…

The staff are very helpful and friendly. They kept me up to date with the process of fixing my car.

Just great customer service.

18 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hello Diane,

Thank you for your kind words.

We're delighted to hear you were pleased with the service and care you received.
Evans Halshaw Customer Services

Noté 1 sur 5 étoiles

AVOID AT ALL COSTS!

Where to begin… I started looking to purchase a Ford focus in February and found what appeared to be a reasonably priced car on Evans Halshaw Burnley’s site. That’s when the horror show began. After sending my enquiry I received upwards of 10 missed calls and messages asking to call them back. The week before purchasing the vehicle I checked every detail possible and wanted to know as much detail as I could before purchasing again upwards of 10 very pushy phone calls and emails leading up to the sale. Looking back now no wonder they were so desperate to get rid of the vehicle from their possession. Delivery day was fairly simple about the only time I received good communication and that was because a third party was involved. Everyday after receiving the vehicle that’s when the communication stopped. Dealt primarily with head of sales Michael ( very pushy, avoid at all costs) and sales lady Rebecca ( Abysmal sales representative and very unwilling to solve issues.) I found out on delivery of the vehicle that no service history was available after a lengthy delay I finally heard back from Rebecca who advised to check the Ford app? Absolutely ridiculous the service book inside the car was empty!!! I have now discovered the this vehicle is as sold on the premise it had full service history but in fact only has partial service history. This has resulted in a valuation loss of nearly £2000 from local dealers who won’t go near the car without full service. I would never have bought this vehicle without full service. Rebecca is nothing but a liar and I would advise anyone to avoid ever dealing with this branch!!! I am in the process of submitting legal proceedings against this company.

19 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hello Daniel,

We understand your frustration with the experience you had.

We take all customer feedback seriously and will use it to improve our processes.

We are sorry to hear about the issues you encountered with the service history of the vehicle.

We value your business and appreciate you bringing this to our attention.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

GREAT CARS GREAT PRICES

Ford Burnley have a great selection of cars, I have been here a few times over the years and they have always found me the right car.

17 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hello Rashawn,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, very friendly and professional

11 septembre 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Nick,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Amazing selection of used cars

Amazing selection of used cars, really helped make the process as seamless as possible! Thanks to the Used car team at Burnley!

4 septembre 2024
Avis spontané
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Réponse de Evans Halshaw - Ford Burnley

Hi Becki,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Great service from efficient staff

The staff here are most helpful and efficient and always go the extra mile to please.

31 août 2024
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Réponse de Evans Halshaw - Ford Burnley

Hi Jeff,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

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