Evans Halshaw - Renault Durham Avis 

386
TrustScore 4.5 sur 5

4,5

Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN Durham, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Écrit par l'entreprise

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Coordonnées de contact

  • Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, Royaume-Uni

  • 0191 332 4600

4,5

Excellent

TrustScore 4.5 sur 5

386 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(386)

5 596 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent experience as a first time customer.

As a first time customer I was readily welcomed by Josh.

He is very professional, knowledgable and he fully listened to me.

He went above and beyond to obtain the right vehicle for me and regularly kept me informed throughout the process.

I also obtained a fantastic price for my previous vehicle.

So, all round, I had an excellent experience.

25 février 2026
Avis spontané
Logo de Evans Halshaw - Renault Durham

Réponse de Evans Halshaw - Renault Durham

Hi Clare,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Josh at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services

Noté 2 sur 5 étoiles

After sales service is poor

After sales service is poor, you are made to feel as if you are inconveniencing Evans Halshaw.

12 février 2026
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Réponse de Evans Halshaw - Renault Durham

Hi,

Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

Always A Great Service

Good experience from booking in car for mot to dropping off and collection,would recommend

30 janvier 2026
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Réponse de Evans Halshaw - Renault Durham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services

Noté 5 sur 5 étoiles

Excellent Service

Car was collected in the morning and retured in the afternoon having passed it#s MOT and having 2 Renualt recalls sorted

19 janvier 2026
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Réponse de Evans Halshaw - Renault Durham

Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

we have been going to Durham garage for…

we have been going to Durham garage for a few years they are very good

2 janvier 2026
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Réponse de Evans Halshaw - Renault Durham

Hello Marion,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

The receptionist was really good…

The receptionist was really good explaining everything l needed to know

30 décembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

We were given a two hour wait…

We were given a two hour wait appointment and the service was completed in this time

18 décembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hello, Lynn
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services

Noté 5 sur 5 étoiles
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Réponse de Evans Halshaw - Renault Durham

Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services

Noté 5 sur 5 étoiles

A Name Worth Passing on to Friends

Excellent Service, Phone Call and E Mail making sure i did not forget time and Date, Great first contact on arriving at premises, polite and new her business.

16 décembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hello Malcolm,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services

Noté 5 sur 5 étoiles

Very helpful to get car sorted

Very helpful to get car sorted

16 décembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hello Michael,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

Great service

The reception staff and the technician who carried out the job were were both excellent and knowledgeable in their work, the technician really knew his stuff and did a great job, both the reception and technician kept me informed throughout

10 novembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

I recently purchased a vehicle from…

I recently purchased a vehicle from Evans Halshaw Renault Durham, and I want to express my sincere appreciation for the exceptional service provided by Josh and Richard. From start to finish, the experience was seamless, efficient, and genuinely outstanding.
Josh demonstrated an impressive level of product knowledge and professionalism throughout the process. He took the time to understand exactly what I was looking for and went above and beyond to ensure I was completely satisfied with my choice. His clear communication and attentive approach made the entire purchase experience both smooth and enjoyable.
Richard, the sales manager, was equally excellent. His support, transparency, and commitment to securing the best possible deal contributed greatly to my confidence in the purchase. The teamwork between Josh and Richard was evident, and their dedication to customer satisfaction truly sets Evans Halshaw Renault Durham apart.
I am extremely pleased with my new car and the service I received. I would highly recommend Evans Halshaw Renault Durham—and particularly Josh and Richard—to anyone seeking a professional, customer-focused car-buying experience.

3 décembre 2025
Avis spontané
Logo de Evans Halshaw - Renault Durham

Réponse de Evans Halshaw - Renault Durham

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

Helpful staff

Helpful, friendly staff - good service. Very good.

26 novembre 2025
Logo de Evans Halshaw - Renault Durham

Réponse de Evans Halshaw - Renault Durham

Hello Jan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Noté 4 sur 5 étoiles

Successful Car purchase

I saw a car online that I wanted to look at and arranged a test drive. Took the car out and decided it wasn't the one for me but saw another I was interested in. Jake arranged for a test drive the next day and valued my car for part exchange. Very happy with the service Jake provided

7 novembre 2025
Avis spontané
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Réponse de Evans Halshaw - Renault Durham

Hello,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts. We value every opportunity to improve.
Evans Halshaw Brand Customer Services

Noté 5 sur 5 étoiles

Excellent customer service throughout…

Excellent customer service throughout from Josh Wilkinson. Thank you. Would definitely recommend.

30 septembre 2025
Avis spontané
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Réponse de Evans Halshaw - Renault Durham

Hello Kathryn,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Josh and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Very efficient and friendly service…

Very efficient and friendly service offered by the reception staff. Used the wait for the car option, work completed within the stated timeframe.

8 septembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hi Joseph,

We're happy to hear that you found our reception staff efficient and friendly.

We're also glad the work was completed within the stated timeframe.
Evans Halshaw Customer Services

Noté 3 sur 5 étoiles

Workmanship

Carole on reception was once again very helpful, but unfortunately the service from the mechanic was poor. Twice I returned to the garage because my tyre pressure light came on. Then I tried to park the car back home but the parking assistant alarm was not working. Since then my wife asked what is all the white stuff on the 2 tyres I had changed. I cannot be bothered to take the car back again. I have been using this garage for many years and this is the first time I have been disappointed.

1 septembre 2025
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Réponse de Evans Halshaw - Renault Durham

Hi David,

We appreciate your feedback and are sorry your recent visit did not meet expectations.

We're happy Carole provided helpful service.

We'll investigate the issues with the mechanic's service, the tyre pressure light, parking assistant, and the white residue.

We value your long-term patronage.
Evans Halshaw Customer Services

Noté 1 sur 5 étoiles

Scammers !!AVOID!!

I got there to buy a car and part exchange mine. Price for their car was 18,500 so they offered for mine 2300+ 17,000 thats not 18,500 that was 19,300 so basically their manager tried to scam me with 1 grand thinking I'm retard or something. Never buy from this place. The guy who prepared the car and everything ( Mark i guess, he was a young lad ) he was very nice and polite but his fat manager trying to scam people and ripp you off. Never buy from there. 3 hours of driving and they tried to scam me thinking definitely i will accept since i drove 3 hours. AVOID !!!

17 août 2025
Avis spontané
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Réponse de Evans Halshaw - Renault Durham

Hello,

We appreciate you bringing this to our attention.

We're sorry to hear about the discrepancy you experienced with the trade-in value and the overall price.

We'll investigate this matter thoroughly to ensure our pricing is transparent and accurate.

Thank you for your feedback.
Evans Halshaw Customer Services

Noté 5 sur 5 étoiles

Lovely experience

Had a lovely experience purchasing my car and all thanks to Josh for making the sale so smooth and brilliant.

9 août 2025
Avis spontané
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Réponse de Evans Halshaw - Renault Durham

Hi Lydia,

We appreciate your positive feedback about Josh and are so glad you enjoyed your experience.

Evans Halshaw Customer Services

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