Evans Halshaw - Renault Durham Avis 

What an absolute breath of fresh air this Renault dealership is. Had a problem with an AdBlue issue that I was struggling to get fixed at any garage, let alone a Renault garage. As a last resort, I tried Evans Halshaw Renault in Durham, and prayed they could help. They were brilliant. After seeing the desperation on my face, they went out of their way to help. Not only did they get my can in the same day, but within an hour of me bringing it back at the time agreed, it was fixed. A rare experience of great customer care, from the efficiency of the young lady on the service desk, and the technician who sorted the fault. I couldn’t recommend these guys enough. Thank you, you saved my life, and made sure that the most important tool in my business was available for me to carry out my work. 10/10 every time.

After 9 years of being a loyal customer I won’t be going back. My car failed its MOT for a fault that had been overlooked for the past 6 years …. The TPMS light showing on the dash since I bought the car from the same dealership. I was told they told me it needed recalibrating by JEEP ( they may have told my ex not me!). Jeep can’t fit me in for another 2 months and MOT expires in 3 weeks …. Did they care ? They couldn’t get me out the door quick enough …. Luckily I’ve found a very good place who are trying their best to get me sorted ….they could teach Evans Halshaw staff what customer care really means.

Found a car on the Evans Halshaw website contacted them to check it was still in stock, they said yes I said I would come and view it on Sat morning,,, No problem bla bla bla, Sat morning drove 60 miles to see it get there,,,, sorry its in a compound and we have no staff to get it or deal with you ??? I then when online to have it moved to a dealer near to me, The same rude salesman phoned me up !!! not happy will take my money somewhere else.

Friendly helpful staff
Would have liked to talk to service manager regarding recurring problem after only 1 year.
Will it happen again @ £500 a visit

Friendly staff and very efficient and quick mechanic. Didn't have to wait all day to get the car back.

No one answers the phone when trying to get information, I tried every department with no success

Customer service was brilliant fast and easy no issues

Scary to see the lack of knowledge the service team had regarding DVLA processes. I could have been issued fines if I had followed advice.

Possible GDPR breach found. Open dairy with customer phone numbers left on desks for anyone to see

Amazing service from the team over the weekend and more specifically, from Josh (I'm pretty sure that was his name, its what it says on my paperwork, I cant remember as "new car day" is an exciting day...) who helped us from start to finish. Despite walking in knowing what I wanted, I did not expect to leave the dealership that day with a new car! Thanks to Josh's help and assistance the process was made super easy and relatively quick considering how long it can take for the paper work aspect. In between waiting for documents we chatted... well, mostly him and my husband about football, but it was nice either way. He was down to earth and if it wasn't for him I don't think I would have my dream Arkana sitting on the drive right now. I have and always will deal with Evans Halshaw Durham, they consistently have the best service. This is my 3rd Renault and it definitely wont be my last!

Thank you again for a lovely experience from all at Evans Halshaw and Josh especially!

Always receive amazing service firm the Durham Renault team... 100% for customer service. From picking my car up to drippingit back home. Brilliant service thanks.

Staff very friendly and helpful

They booked my car in, and diagnosed the problem. They phoned me to let me know what the issue was with the car. I gave permission to carry out those work. They fixed my car and it was ready the very next day. The staff was brilliant, so kind people. God bless.

Pleasant staff. Service done very quickly. Very helpful.

My car was picked up and delivered after the service was done.

very welcoming attentive empathetic staff .great customer service.

I was met while parking my car and they acknowledged me as a returning customer.

The collection which was 6 days late for one thing and then over charging as had a service plan in place, messages not read or passed on correctly, disgusting service

Overall service was great, I was greeted in the carpark, as it was busy inside, due to an issue, car handed over, all communication from then by phone, great service, told the car failed MOT due to something not been checked on the service and health check that should have been, however the team put this right for me free of charge to get car through the MOT,
More than happy with the work, loved the crunchy that was left in the car for me also 😂😂

Excellent service from Josh Wilkinson , thanks for sorting everything so quickly , definitely recommend!

So easy to book and sort out service, lovely man who picked my car up and dropped back off really polite and pleasant