Evergreentrees Avis 6

0 stars .
They are very positive during the sale purchase stage.

Once you've paid = crickets

I had to hound and hound via phone calls and email to get my plants.

They would of run with the money if I didn't.

Please don't buy from a business that doesn't care about business.

They have fancy advertising to reel you in, don't be fooled read the comments.

They also don't have google reviews, there is a reason

I purchased two 100L olive trees from Evergreen Trees Direct in February 2026. Before purchasing, I called to confirm the height and shape, as the website lacked this information. What arrived was not what I was told I was buying or even close to the website imagery. After my complaint, they updated the website, so they know they are in the wrong.

What has disappointed me most is the complete inability to address it. Despite multiple emails and phone calls since late February, and promises of a callback that never came, I have received no response from this business whatsoever.

I have since been left with no choice but to lodge formal complaints with Consumer Affairs Victoria and my bank.

For a business selling living trees at this price point, the lack of basic customer care has been genuinely surprising. I hope others have a better experience than I did but by the reivews, I dont think that will be the case.

WOULD NEVER RECOMEND!!!

They have ZERO communication skills.
After months of trying to contact them and find out where all my trees were I get a random call saying the truck is at my house. After a brief chat with the driver he said that "evergreen trees have terrible communication but you will eventually get all of your trees" and that he would unload the trees for me (partial order) once I got home I took photos and inventory of missing and unlabelled trees and emailed asking for an update.

After months again of hounding them they confirmed the same gum tree was 2 different trees via a photo I send them.

they have also blocked my social media account for replying to someone asking if they ship to my state in which I said their website says 14 days but its been 3 month so far and still no delivery dat.

long story short they cracked the shits and refunded me a missing mature tree and not the shipping costs

I ordered and paid for a couple of trees on 24-Sep-2025. Its now 28-Nov-2025 (2 months later) and I've had no communication as to where my trees are.
I have emails and called the business multiple times and no one had bothered to respond. When I called, I was told the sales person would call me back with 24 hours, however it never happened.
Instead, they keep sending me marketing emails trying to sell me more trees!
If this is not a scam website, then the business is completely incompetent. Avoid it.

Very disappointed and very disheartened by my experience with Evergreen Trees Direct.
We did a lot of research before buying our trees, and their marketing and website looked excellent, so we genuinely believed we would receive quality products. Unfortunately, that was not the case.

We ordered three Spartan trees, and all three arrived in poor condition. When we contacted Luke (the owner), we were told the trees were simply dehydrated. We planted them with hope of rehabilitating them, but they have since deteriorated significantly and are now showing signs of a pest issue.

We have reached out to Luke multiple times via email and phone and have been completely ignored. No follow-up, no support, and no accountability.

Based on our experience, I strongly recommend: do not buy from this company.
#evergreentreesdirect
evergreentrees.com.au

The trees I received are less than half the size of the photos online. I raised this issue and they said there are natural variations and refused to replace or partial refund. These were not cheap trees. They should include realistic products photos instead of disclaimers about variation in the fine print.