Evolve Home Energy Solutions Avis 

648
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had callum out at my home he was very friendly great knowledge about the work he was doing and also walked me through everything he was doing great job cal.

Noté 5 sur 5 étoiles

Absolutely amazing guys I had josh and Joe here today sorting electrics out for solars inwhich I couldn't fault them ,2 really nice guys and what an amazing job they did .thankyou for your amazing wor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Joe & Josh ( sparkys ) we’re absolutely brilliant, they kept there work area tidy and took there boots off when entering the house, they were both very polite and would highly recommend them. ⭐️⭐️⭐️⭐... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication contacted me day before to inform of time frame and half hour before arrival. They went into the loft for an inspection and informed me they will be coming to remove installation... Voir plus

À propos de l'entreprise

  1. Entrepreneur spécialisé dans l'isolation
  2. aussi dans
  3. Fournisseur de chauffage
  4. Solutions et équipement énergétiques

Écrit par l'entreprise

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

648 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(648)

156 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Once again Evolve Home energy. Have proved they can deliver. again Evolve Home energy have done…

Once again Evolve Home energy have done an amazing job, there workers were brilliant, hard working, polite . Unintrusive, answered any questions. Standard of work was high and left things very neat and tidy . Guilhevbe Arede and Paulo Almeida deserve. To be told they are doing a good job and work very hard .

10 juillet 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

We're so pleased to hear you were happy with our service again! We'll make sure to pass on your praise to Guilhevbe and Paulo, they'll be delighted to know their hard work is appreciated. Thanks again for choosing Evolve Home Energy Solutions!

Noté 5 sur 5 étoiles

Had Callum to do my survey today

Had Callum to do my survey today. Very professional, informative when questions were asked. Nothing was too much trouble. Impressed with the service.

3 juillet 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to leave us a review! We're thrilled to hear about your experience with Callum and we’ll be sure to pass your feedback on.

Noté 5 sur 5 étoiles

If only all tradespeople were like Joe

If only all tradespeople were like Joe! Efficient, explained what was going to happen and cleaned up after himself.
Happy days

2 juillet 2025
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Réponse de Evolve Home Energy Solutions

Thank you for your feedback, we’ll be sure to pass it on to the relevant team. We really appreciate your support!

Noté 5 sur 5 étoiles

Joe was polite

Joe was polite, friendly and professional. He explained what he was going to do at all stages. He did a neat, efficient job. He was tidy, not leaving tools lying around, and cleaned up afterwards. Highly recommended.

30 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

We really appreciate you taking the time to leave this review. Your feedback will be shared with the team thank you again for your support.

Noté 5 sur 5 étoiles

Great

Friendly, on time and very professional. Thanks, Bailey!

20 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for the great review we will pass this on!

Noté 5 sur 5 étoiles

Bailey was great from the get-go

Bailey was great from the get-go. He greeted me with a smile, and was knowledgeable and helpful throughout the survey.

17 juin 2025
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Réponse de Evolve Home Energy Solutions

Thank you, we will pass this over to Bailey.

Noté 5 sur 5 étoiles

I spoke with Sian Shepherd who was both…

I spoke with Sian Shepherd who was both confident and knowledgeable and did exactly as she promised.

11 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to leave a review. I will pass this on to Sian.

Noté 5 sur 5 étoiles

First class from start to finish.

A very simplistic process from first call to loft insulation fitting. All staff were very polite and helpful, the guys that came today were excellent. Arriving on time, professional and left everything clean and tidy.
Already looking now at solar options.

10 juin 2025
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to leave us a review!

Noté 5 sur 5 étoiles

Great service

Kai, the chap who did our window vents etc was excellent at explaining what he was doing and efficient at doing it .

10 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to leave us a review, I will make sure this is passed to Kai. Thank you

Noté 1 sur 5 étoiles

No consideration for disabled

I am not commenting on the business. Itself just that I think it's pretty disgusting that they have workers show no care or consideration for disabled people. parking in a disabled Bay quite clearly mark. I don't think this is a good advertisement for the business.

6 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for bringing this to our attention. We take matters like this extremely seriously, as respect and consideration for all members of the public, especially those with disabilities is something we fully expect from every member of our team.

We would appreciate it if you could share the location, date, and approximate time of the incident so we can investigate further and take appropriate action. All our vehicles are tracked, and we are committed to addressing this quickly and thoroughly.

Please contact us directly at info@evolvehes.co.uk or feel free to reply here with the details.

Noté 5 sur 5 étoiles

Integrity snd Honesty

The politeness and honesty with my home assessment is a breath of fresh air. Sean explained to me exactly what was required, exactly what was available and what options existed outside of that.

In representing Evolve Home Energy Solutions, Sean has demonstrated that there are still professional trustworthy services. Thank you Sean and thank you Evolve Home Energy Solutions.

4 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to Sean.

Noté 1 sur 5 étoiles

They installed cavity wall insulation…

They installed cavity wall insulation for me. Arrived before 8 AM before I was ready, with no prior warning. So I'm trying to get ready for work while also sorting access for them and answer their questions. Needed access to a shed which runs the length of my property which I hadn't been asked to clear ahead of time and which is full of stuff. Fine. I can deal with all that. Then, after they completed the works, I find brick dust has entered my house through every open window (the windows are open because it's warm weather currently). Maybe I'm stupid, but I don't know what is involved in these installations and didn't know that I should close my windows/doors and was not asked to do so. So there's dust and insulation beads throughout my shed and house. Additionally and worst of all, a professional video monitor which was in storage in my shed due to infrequent use, was damaged by the work team. Buttons were knocked off and I have looked for them but have not been able to find them - maybe they were hoovered up during the job? Who knows. But they're irreplaceable and gone forever. Probably one of a handful of intact units of its kind in the country and now it's damaged/incomplete because they couldn't be bothered to ask me to move it out of their way (I didn't even realise it WAS in their way). They were scheduled to do my loft insulation the following week but that's not happening now - no way they're coming back in my house. Avoid.

Complaints manager called and asked me to rehash the whole thing for a third time on the phone - did so and said I wasn't interested in restitutions (mainly because I'm still furious) and he just said "OK" and hung up. Appalling.

4 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating this must have been for you.
We can confirm that our team arrived at 7:55am. While this was just outside the agreed appointment window of 8am to 5pm, we fully acknowledge that we did not make the courtesy call one hour prior to arrival, as we should have. We sincerely apologise for this oversight and any inconvenience it caused you at the start of your day.

Following the installation, our crew carried out a post-installation satisfaction survey with you, which was signed with no concerns noted at the time. We have since reviewed all pre- and post-installation photos, and while we were unable to see visible issues or damage, we understand that you have reported brick dust and insulation beads entering your home and shed. We are sorry to hear that this happened and appreciate how frustrating it would be.
That said, we absolutely take your concerns seriously. When you contacted our office, your call was escalated within 10 minutes, and our Head of Operations personally reached out to you to discuss the matter. We also offered to return to your property promptly to carry out a full inspection, take photographs, and complete a damage report if needed. Although you advised you were unable to provide photos and declined our visit, this offer still remains open, and we’re more than willing to support a resolution.
We’re truly sorry that your experience has led you to cancel your future works with us. All of our customers matter to us, and we would still welcome the opportunity to put this right for you.
Please don’t hesitate to contact us directly if you change your mind. We want to make this right.

Noté 5 sur 5 étoiles

Excellent service

I was today by Bailey and George - they were polite, respectful and really helpful with their advice! I would definitely recommend these guys! Thank you again!

3 juin 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you very much for your kind feedback, it is genuinely appreciated.

Noté 5 sur 5 étoiles

George and Bailey were polite

George and Bailey were polite, efficient and professional. They answered all my questions and explained clearly what they have recommended and the next steps

30 mai 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you for taking the time to leave a review, it means a lot.

Noté 5 sur 5 étoiles

Great friendly service!

Callum and Lucas were really friendly, helpful and knowledgeable. They knew exactly what they were doing and explained everything so I knew what they were doing too. They arrived when they said and helped book in my next appointment around my busy schedule. Thank you!

29 mai 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

We really appreciate you taking the time to share your experience. Your feedback brightened our day.

Noté 5 sur 5 étoiles

Good home assessment company

Bailey the assessor messaged me beforehand to make sure I was still available, he arrived on time and was polite throughout. He investigated my wall cavities and advised on increasing the energy efficiency rating of my house. He didn’t try to force any sales and also steered me away from not worthwhile improvements based on what he saw.

28 mai 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

It’s wonderful to hear that you had a positive experience. Thank you for letting us know!"

Noté 5 sur 5 étoiles

Cavity wall survey

Bailey was very pleasant young man very informed answered all our questions and was very thorough with his survey

27 mai 2025
Avis spontané
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Réponse de Evolve Home Energy Solutions

Thank you very much for your kind feedback, it is genuinely appreciated.

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