Evolve Home Energy Solutions Avis 

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make efficient use of his time here and left roughly when we expected. Importantly, he was friendly towards the cat which we are babysitting and respected our request to make sure she didn't escape.

Evolve were contracted to extract our cavity wall insulation following failings when installed initially, CIGA instructed them to undertake the extraction.
They accessed our flat roof to extract externally. 2 weeks later, during bad weather (beginning December), we had visible marks of a leak above the roof/join. We contacted Evolve to send out a professional as the leak was unsure to be from the disturbance of the drilling or disturbance to our roof. They sent out the workman who did the job? This needs to be a specialist surveyor to assess route cause.
We have sent updated emails with photographic evidence of progressive damage, sent an email of complaint but no response since 19th December when they did a temporary fix to the roof. Rain weather causes more leaks and more internal damage.
We have requested their formal complaints procedure to no response.

Terrible company to deal with, communication is very poor or non existent.

We are happy to amend this review as we progress with our ongoing issue.

**Update 06/02/2026**

Evolve have now responded to my chaser emails following a prolonged period of no contact between 29 December and 2 February. We have not yet replied, as we are currently on holiday, which was clearly stated in our last email.

In their response, Evolve state that information has been passed to CIGA and ask that I amend my Trustpilot review accordingly. This information could have been shared earlier by simply replying to my emails or contacting me by phone to provide reassurance.

The timing and content to amend my review strongly suggests this response was prompted by my review.
As the matter remains unresolved and the damage we have suffered is ongoing, I will update my review when we are satisfied to do so.

Evolve fitted my heat pump 18 months ago.
Recently, l had a noise from the fan motor.
I contacted Neil on Friday of last week and the engineer has rectified the fault today. In just 3 working days Neil arranged and repaired the fault. Blown away by the after service and professionalism of Neil and all those involved.

Thank you so much.

Great job by Shane and Mike on our cavity insulation. Polite, friendly and considerate. Wouldn't hesitate to use again.

Shane and Mike installed cavity wall insulation for us today. I cannot fault them!
Very hard working, polite and friendly. They cleaned up really well when done.

Excellent service the elections were Excellent explained everything and really helpful i can not rate this company highly enough Excellent experience f4om start to finish

Very good service and very helpful 5 star from us. George was the name

Evolve are coming back to do another survey. They are sending the same chap who did the last one as he didn't take enough details apparently.
Two storage radiators needed in adjacent rooms not far from a brand new consumer unit.......this will be the third survey, as one had already been done by a scheme admin person. Meanwhile, I am old and cold and no one can tell me when the works will be done.
It is absolutely bizarre. The journey time for the survey plumber to come is over 3 hours each way, more probably in this icy weather.
No wonder these schemes take so long and cost so much. I hope the work if it ever gets done is done by people who can read a plan.

George came today to do an assessment and some tests for some solar panels. He was very informative. Explained everything in great detail and also explain what to expect next. Gave me some tips on saving energy ect!

George was very easy to talk to,he explained everything that he was doing and why

Shane and Mike were great from start to finish. They arrived on time, and despite the freezing weather got on with the work and got it completed in time! They were happy to answer any questions I had with explanations. Additionally, they carried out pre-installation checks even though a survey was completed just to make sure everything was as it should be. They cleaned up after themselves too leaving no mess and even offered to clean up inside the house. Very positive experience.

Very friendly and helpful. Did a thorough job.

Shane & Mike were bang on time, friendly and really efficient. Conscientious of not wearing shoes on a new carpet and careful to not make any mess in the house.

Thoroughly recommend.

Mike and Shane did a good job and pleased with the quality of work .
Worked was very tidy and explained everything well

Shane and Mike were very friendly and explained everything they were doing as well as giving extra advice on how to save money with heating bills. Thanks guys!

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install our cavity wall insulation and didn’t grab the names of the loft insulation team but all teams worked professionally and left the house tidy.

Had Rhys Morgan out for a Loft Survey this afternoon, real friendly guy, loft was abit of a nightmare to access but he went out of his way to get in and do everything he needed. Wouldn’t hesitate to recommend

So far so good, just awaiting 2nd assessment then we should have a date for installation. Rhys was polite, professional and quick to make suitable recommendations. Looking forward to having a cosy home again.

We had our cottage filled with cavity wall insulation by Evolve just recently. Shane and Mike were very professional in their attitude and carried out the work to a high standard. I would recommend Evolve to anyone considering cavity wall insulation using expanded polystyrene beads.

Shane and Mike were excellent, explained what was going to happen,they did want needed to be done without causing me any bother.
Cleaned everything and put back all things they needed to move.
Highly recommend.Thank you .