EVO Payments UK Avis 

GB0000000277319

On 24th Aug. I got an email claiming i owed 40£ for a failed dd and they would not pay out for this reason. Fair enough, and I would be placed in net settlement by the 31st of Aug.

I tried repeatedly from the 24thaug - 2nd sep to contact and rectify since the payment link sent to me was inactive, but no luck. Contact no. provided goes to an unattended answer phone, I sent repeated emails but you ignore my concerns and send more emails asking for money.

I managed to speak to you guys on the 2nd sep, only because I was transferred through Take payments, only to be told the number provided to me in the arrears letter is an unattended line, You asked me to wait for a call back, it didn't happen, I contacted you again repeatedly and finally on the 8th of sep you sent a payment link and the 40£ was paid. and now refuse to pay out over 600£ of my money which was held back.
your email dated 24thaug gave till the 31st Aug to rectify but you did not provide me with a process to do so(PAYMENT LINK DID NOT WORK) contact number went straight to an answer phone.

then you lay claim to over 600£ of my money after you delay the process. Its a scam.

I have emails and call logs to show I tried to get in contact from the 24th aug to the 8thsep

on the number your collections team provided me with for any further queries(01615683908).




REFUND MY MONEY!!!!

Can't organise a piss up int a brewery. This lot I asked to change from one bank to another and still not had it changed over I have now lost alot of customers because I can't use the terminal and I've been on the phone to take payment and evo and they are fighting each other I'm now money down for jobs so I have now decided to throw the terminal away as its no good to my company and I am. Now in process of going with another company evo payments u are so shocking it's unbelievable and what a shambles u are u can't even come on the phone and speak to me. Why things have gone wrong and why I'm not having any money go through the machine

Great service. I've been with this company for 5 years now and not had any problems.

Dawn Plant has been a pleasure to work with over the last 5-6 years. She is helpful, honest and always willing to do the best for the customer, unfortunately due to a change in EPOS system we have had to move to another provider, maybe in the future we can return.

I wish there were more people like Dawn

Dawn Plant was incredibly helpful, pointing me in the right direction - super speedy and supportive, thank you

Absolutely clueless

Completely avoid dealing with this company at all costs.had a fraudulent charge back .they took my money.never told me about charge back till I contacted them provided proof of work they never done they're job shambles.then deny anything.SERIOUSLY DEAL WITH THEM AT YOUR PERIL

Extremely good to speak directly with a human being without having to plough through all of the robotic AI nonsense. Tom was extremely efficient and resolved my issue instantly without any fuss. Top man!

One of the worst companies to deal with

Like many of the other reviews, AVOID AVOID AVOID.

This company, along with the terminal provider - Paymetryx - are the worst to deal with.

I was promised my rates/charges would remain the same as my initial contract, when I renewed. This was never the case.

This company is a rip-off, and customer service is atrocious.

Highly recommend using well established payment providers.

EVO has to be the worst company I have ever dealt with. The level of incompetence is astounding.
We ask we every terminal to be set in identical to the rest with the same contact details etc. They take no notice and set it up however they feel. Then when you try ans speak to them to rectify their error they refuse to deal with you as you are not the named contact and can't tell them who is because they have messed up the activation.
They constantly change the way they make payouts. Each terminal should receive a separate payout, however they randomly lump multiple payouts together. We then have to trawl through numerous store reports to try and work out which stores have been paid out together so we can split the payment in the accounts. When you finally get someone to look at it they claim it was done as there was an outstanding balance on the account. We pay by DD so there is never an outstanding balance. Even if there was an outstanding payment, why would that alter the way the pay outs are made. No one can answer that question. The portal states you can access invoices going back to 2018. It is impossible to see anything other than the 10m or so listed on the screen so again, you have to jump through hoops trying to get the customer service team to help you. The so called account manage is next to useless and just refers you to the support desk. If you want a company that will increase you work load tenfold, completely ignore what you ask them to do, frustrate the life out of you and increase your stress levels, and make you lose the will to live then these are the guys for you.

This Company is one of the worst I have ever had to deal within my 35 years of working.
Terrible at responding to emails, don't answer the phone and don't process refunds when requested, was told it would be 72 hours to process a refund to a customer that paid in store, but unable to return, then when that didn't happen and I finally got through to speak to someone I was told it would be unto 14 days. We had to eventually refund the customer via BACs because Evo were so inept . On a more recent interaction, I had Emailed in March requesting info on the termination date for instore payments and virtual terminal, they responded and requested further information, I replied, then then emailed the next day asking if I still wanted to proceed with the query, to which I forwarded the original reply, then I received an email saying the case was closed because I didn't respond, so I called, I actually spoke with someone, they found the emails and apologised. I then got the information I had requested. They confirmed that because we were signed up through Handepay, and we were out of contract with them no notice was required, we gave notice as a curtesy 29/06 they have now charged us for non-use 40 odd days later!

Azizi was very helpful throughout responding promptly and clear explanations of new pricing , which in itself was very competitive.
Azizi was also very polite and friendly and comfortable to deal with

Absolutely awful company, Do NOT use them, they dont payout the money you have taken & none of the team have a clue whats going on and give no answers. Avoid these uneducated people at all costs!!!

aziz was promt with his service and got me the best rates. great service

As a small business owner, i normally dread the end of contract for card processing fees as most of the companies seem to extortionately increase prices after the first year with little or no negotiation.

However, A very pleasant surprise talking with Sarita at EVO payments this morning; she was very helpful and has kept my last years prices fixed for another 12 months. As long as this continues, Ill be staying with EVO! Thanks Sarita.

Poor customer service support. Takes too long to answer, and will out right ignore you when you ask a challenging question.

Avoid at all cost, used for my sports club. been trying to close account for over a year now. hard to get hold of them then they hang up when you complain about anything. They are a really poor company

Avoid this card machine company at all costs!

This has been one of the worst companies I've ever dealt with. They have so many hidden fees that are never made clear when you sign up. My monthly charges were much higher than expected because they kept adding extra fees.

The biggest issue is their contract. They lock you into a long agreement and then automatically renew it for another 18 months without making it clear. It's a very unfair way of doing business.

Their customer service is terrible. When I called to ask how to cancel my contract, I was told I could simply call on the last day of the contract to cancel. I followed their instructions, but when I called on the last day, they changed their story and told me I should have called two weeks earlier. Because of this, they refused to cancel my contract and claimed it had already been renewed for another 18 months.

I feel like I was deliberately misled just to keep me trapped in another contract. The lack of honesty, poor customer service, hidden charges, and unfair contract terms make this a company I would never recommend. Be very careful before signing anything with them and make sure you read every detail, as they may not tell you everything upfront.

Worst company ever,

We provided every detail, the investigation team answer when they want after 1 week almost 2 , no phone number to call

We provided every detail, insurance and everything else as needed they still terminate contract no disputes on us.

Don’t work with them never.

Whenever I queried my bill or costs I was treated with courtesy and promptly. Excellent customer service