I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsup... Voir plus
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Lisez les avis des autres
Root administrator user no longer in the company and needed to changed. The problem I was going through was understood by the agent very quickly and he gave me precise instructions on how to get it re... Voir plus
Excellent service Spoke with Tim Smith, very good customer service. He was so helpful and patient and sorted my problem out very quickly. Even helped us save money on our account without being asked... Voir plus
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Coordonnées de contact
125 Old Broad St, EC2N 1AR, London, Royaume-Uni
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Simon was extremely helpful
Simon was extremely helpful, very professional and polite and provided all the information I was requiring.
5 août 2026
Quick and direct service
3 août 2026
Answered call quickly and was able to…
Answered call quickly and was able to provide solution straight-away whilst on the call. Thanks.
3 août 2026
Problem solved quickly and simply
I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsupport who actually know what they're talking about and not just reading a script. Proper customer service! Very impressed ...
31 juillet 2026
Great Service from Lorna Yates
LORNA YATES WAS VERY HELPUL AND ASKED ALL THE RIGHT QUESTIONS. SHE IS JUST FABULOUS AT WHAT SHE DOES AT OPAYO!
30 juillet 2026
Excellent service
Excellent service
Spoke with Tim Smith, very good customer service. He was so helpful and patient and sorted my problem out very quickly. Even helped us save money on our account without being asked!
30 juillet 2026
EXCELLANT
Once was able to negotiate which options to choose - which took some time !! Excellent customer service,
30 juillet 2026
Root administrator user no longer in…
Root administrator user no longer in the company and needed to changed. The problem I was going through was understood by the agent very quickly and he gave me precise instructions on how to get it resolved. I have emailed everything in to the support team so hopefully it's just a matter of time.
29 juillet 2026
excellent service from Kaitlin.
excellent service from Kaitlin.
She made everything straightforward.
Such a helpful member of staff thankyou
29 juillet 2026
Avis spontané
Daniel was very patient
Daniel was very patient, helpful and knowledgable, most grateful for his top marks assistance.
thankyou
29 juillet 2026
Problem Solved Quickly
Simon solved our problem quickly and efficiently. He was polite and a pleasure to deal with
28 juillet 2026
Friendly and speedy support!
I called the support line twice today and dealt with Amir and Andem who were both extremely helpful and resolved my queries very quickly.
28 juillet 2026
New Portal
They have been extremely helpful in getting my access issue to the new portal resolved and, had it been fully resolved from my first contact and I not had to chase it up to get it completed, they would have received 5 stars.
27 juillet 2026
I called up frustrated and left the…
I called up frustrated and left the call delighted.
24 juillet 2026
Service
Finally got a long standing issue resolved after one conversation with Keith, great customer service!
21 juillet 2026
Lorna really looked after me and guided…
Lorna really looked after me and guided me through the process - Cannot recommend her more highly
21 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
OPAYO / ELAVON AVOID
Horrific company to deal with, 3 months to get account shut down. Opayo said it was Elavon, Elavon said it was Opayo I needed to speak to. After months of them charging me £120 a month + fees for not using the service... I finally got through to a human being with some common sense and got the account shut down. Now months later getting collection letters for £58.32 final balance which was paid MONTHS ago! Horrible company, bad customer service. The actual payment processing looks like it's running on windows XP or 95 incredibly dated bit of kit they charge a fortune for. Switched to WORLDPAY amazing customer service and a fraction of the price £19 a month and lower fees. Save yourself hassle with this company just go elsewhere. Also ran through complains service, didn't care so will be proceeding with financial services ombudsman. Hopefully they will be held to task.
14 juin 2026
Avis spontané
Réponse de Elavon UK
Thank you for sharing your feedback, Callum. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #0850, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
Caitlin was so patient and extremelly…
Caitlin was so patient and extremelly helpful
Without her persistance this would never have been sorted out
I am giving her more than 100% as she went above and beyond and deserves aq medal.
What an excellent anbassadore for your Company a gold asset
Thank you so very gratefull
Mrs. Newland
17 juillet 2026
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