I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsup... Voir plus
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Root administrator user no longer in the company and needed to changed. The problem I was going through was understood by the agent very quickly and he gave me precise instructions on how to get it re... Voir plus
Excellent service Spoke with Tim Smith, very good customer service. He was so helpful and patient and sorted my problem out very quickly. Even helped us save money on our account without being asked... Voir plus
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Coordonnées de contact
125 Old Broad St, EC2N 1AR, London, Royaume-Uni
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Excellent
7 k avis
Demande des avis aux clients
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Was able to answer my questions
29 mai 2026
I was setting up to go live and got…
I was setting up to go live and got confused Danial helped me
28 mai 2026
Always great customer service
27 mai 2026
Great Support team to help.
22 mai 2026
Just spoken to Daniel Ihaza with some…
Just spoken to Daniel Ihaza with some queries on eCommerce site with Opayo. The service was very good, everything was resolved and he was very polite. Thank you
21 mai 2026
Simon was exceptional
I spoke to Simon who was incredibly helpful . It was so nice to speak with someone who knew exactly what they were doing and who explained everything very clearly. a big thank you ! The phone was answered immediately too. No waiting around, no hassle.
20 mai 2026
TAKES TO LONG TO SET UP ONLINE PAYMENT LINK
TAKING TOO LONG TO SET UP AN ONLINE PAYMENT LINK FOR OUR CUSTOMERS
15 mai 2026
Lorna listened to the issue we had and…
Lorna listened to the issue we had and resolved this straight away so we were back up and running within 15 minutes. Great service.
14 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Beware!!! They will ruin your business…
We have been using elavon as our merchant for the last couple of years and recently they starting delaying our payments without any contact. We are a Garden Furniture company and have been trading since 2006 with a 100% perfect record of zero charge backs and zero fraudulent sales. This company has absolutely no understanding of seasonal business so BEWARE! They flagged our account as we became busier than other months in April, really? A company selling garden products becomes busy in April! They have given us just 4 WORKING DAYS to replace them as a merchant or they are demanding £394,000 be transferred in to their bank by 13th May and held as a security deposit. We are now looking at trading through our busiest period of the year without being able to take a payment!!!
5 mai 2026
Avis spontané
Réponse de Elavon UK
Thank you for taking the time to share your feedback. We understand that your experience did not meet your expectations for great service. Providing a positive experience for our customers is very important to us, and we appreciate the opportunity to learn more. We welcome the chance to speak with you directly and work toward a resolution. Please email us at askelavon@elavon.com with your name, phone number, merchant ID (MID), and reference # 70393 so that one of our ambassadors can assist you further. We look forward to connecting with you soon. Kind regards, ^Kortnee
Lorna (opayo support) was brilliant
Lorna (opayo support) was brilliant, lovely, friendly, most helpful and gave me everything I needed to fix the problems. This lady deserves a gold star and should train the other staff. Excellent experience.
7 mai 2026
Andem was very helpful and solved my…
Andem was very helpful and solved my problem quickly. Easy to call and through in minutes, rather than hours with other companies
6 mai 2026
Avis spontané
Daniel from the Opayo support helpline…
Daniel from the Opayo support helpline was great, good at his job and resolved my problem in super quick time.
6 mai 2026
He was very helpful!
5 mai 2026
Some difficulties but help readily available
Some difficulties but all the help I needed was forthcoming and now it is installed and working, thank you
16 avril 2026
I was due to receive a payment on…
I was due to receive a payment on Saturday 18th April, but due to a “technical issue” on their side, it never arrived. Since then, I’ve called every single day and have been repeatedly assured that it would be resolved “soon.”
It’s now been 8 days—and nothing.
No resolution, no clear timeline, no real sense of urgency. Just the same reassurances over and over again. At this point, it feels like I’m being fobbed off with words rather than seeing any actual effort to fix the problem.
This isn’t just an inconvenience—it’s impacting real business operations. I’ve had to scramble to cover wages and ongoing expenses while waiting for money that should have been in my account over a week ago.
You have to wonder: if this were their own money, would it still be taking this long?
For a company handling other people’s cash flow, this level of delay and lack of accountability is simply not acceptable
18 avril 2026
Avis spontané
Réponse de Elavon UK
Thank you for sharing these details. Delays in receiving a payment due to a technical issue can be disruptive, especially when they affect day‑to‑day business operations.
The priority here is clear resolution and a concrete update rather than repeated assurances. When funds are delayed beyond the expected timeframe, it’s reasonable to expect transparency, accountability, and a clear path forward.
Thank you for taking the time to explain the impact this has had on your business. Feedback like this highlights where urgency and follow‑through need to improve.
To have this reviewed with proper escalation, email askelavon@elavon.com with reference 69721, a phone number and your Merchant ID. An Ambassador will follow up directly.
^ James
Helpful Staff
I have no negative feedback for my experience with the company. It was very short conversation regarding the closure of a previous account.
23 avril 2026
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