Express Avis 

Don’t recommend shopping in-store or online at Express. Their customer service has been consistently disappointing, and my most recent experience was the last straw. Some of the pants I ordered online arrived with red pen marks on them.

Express only allows 30 days for returns and charges for mail-in returns, so I went in-store with the return barcode Express provided. The cashier said it didn’t work, questioned whether I was within the return window (I was), and after failed attempts to look up my account, said she had to “call in” the return. The process dragged on for over 35 minutes, and she couldn’t even provide a receipt. With the ineptness I experienced, I didn’t feel comfortable leaving until I received an email confirmation, which took additional waiting.

For a retailer of this size, the lack of customer service is unacceptable. No thank you, Express.

I won’t be purchasing from Express again. The customer service experience has been consistently disappointing. I’d occasionally buy work clothes from Express, but my most recent online order was the last straw. Some of the pants I received arrived with what looked like red pen marks on them.

When I tried to return them in-store, I had my Express return barcode ready, but the cashier said it wasn’t working. She questioned whether I was within the 30-day return window (I was) and then tried searching by phone and email to find my account, with no success. Finally, she said she had to “call in” my return. The process took 35 minutes, and she couldn’t provide a receipt confirming the return. I didn’t feel comfortable leaving until I received an email confirmation, which took additional waiting.

For a store of this size, I expected much smoother customer service. After this experience, I won’t be shopping with Express again.

Customer service is an absolute joke. I ordered almost $400 worth of clothing that I needed for Law school. My order was supposed to arrive on Tuesday, by Thursday there was still nothing and now the carrier had no delivery estimate for my package. I called the carrier and they stated it was considered lost and I needed to contact Express to have them start the claims process. So I did. But the customer service agent told me that they would not do anything for another 7 days, despite the carrier instructions to report the package as lost. I explained that I needed the clothing in that package before that day so I would need a solution sooner. They refused to help me. I will never shop here again.

What a scam. Used to be great. Stated that I only had 30 to days from the time of order to return my items...it took 2 weeks to receive my items. Then after leaving the store and returning home I find out that they do indeed take back item up to 30 days from delivery...as it should be. Now I need to drive an hour back to return these cheaply made clothes.

Express has really gone downhill after bankruptcy thing. All the styles that I bought 4 years ago are still there, and that too at full prices, no new good styles are being added.I recently bought jean shorts just because they were offering me $15 express cash, but did not like once delivered so had to return. Now I am being charged, $7 shipping charges, $7 return shipping charges and $7 return fees, and also my express cash that I used is also not being returned. What type of store is this? I am never ever going to buy from them again.

Customer service chat agents do not care to do their job. They lie and disregard information to fit their case. The company loves to hold onto your money as long as possible before offering resolutions shipment issues caused by them. Must be a way to fluff up their revenue and GMV for earnings reports. They could care less about inconveniencing their customers.

I ordered a suit and literally the day after i received it and they put all suits on a rather large sale. I called back and asked for a credit of the difference and they told me no. Ok..... I sent it back and re ordered another suit. The suit i returned landed 3 days before i purchased another onebut they refunded me for the one i bought on the sale instead and refused to give me a full refund. A call to customer service again made it clear they were not going to do anything to help. their customer service is the worst, most horrendous customer service I've ever come across. They play all the dirty tricks, yea we will look into that and get back to you......You know how many return calls ive gotten? zeoro

Reservation number RWR/7701651/2025 18/06/25
At the appointed time, I called the rental company, and the customer service representative transferred me directly to the driver.
The driver said she'd be there in 15 minutes, but she arrived an hour later. When I asked what happened, she said, "Traffic jams..." Then she started handing the car over to people who had arrived five minutes earlier. When I asked, "What's going on?" she replied, "If you don't stop, I'll call the guy who's supposed to bring your car and tell him not to come at all! And you're late!"
I was speechless because I haven't dealt with such rudeness in a long time.
I filed a complaint, and M.Szwed customer service representative promised a 200 złoty discount coupon for a future booking. As you might guess, nothing happened.

AVOID THEM AT ALL COSTS, DON'T BE TEMPTED BY THEIR LOW PRICES.

Their return policy needs serious improvement. It’s unreasonable to offer store credit as an option but refuse to honor it just because the return window has expired, especially without accounting for when the item actually arrives. A fair policy should consider delivery timelines and provide more flexibility for customers.

Horrible company, refusing to honor my reward even though their system crashed.

I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS. THIS COMPANY HAS TRULY GONE DOWNHILL. CUSTOMER SERVICE, CLOTHING IS ABSOLUTELY WORTHLESS. WILL NOT HONOR OR REPLACE MY REWARD.

I've been an Express customer for 2 decades, but as of today no more. Went to return an order in store & was told I was past the return window to my surprise. I had ordered on 5/31/2025 & received the items on 6/9/2025. Turns out the 30 day return window starts from the ship date. I didn't even know when the ship date was as I had deleted the email notifying me the item had been shipped after I received the items because why would I need it after receiving the items. Anyhow I was 2 days past the ridiculous 30 day after ship date return window. Express you're now dead to me.

I recently purchased two shirts, which I ordered on May 22. They arrived June 1st. Neither shirt looks like the picture and were too big so I wanted to return them. I first went to the store closest to me two weeks ago, which was an outlet store and told me they could not accept the return. I then went to the other store across town to return it on June 28. I was told the 30 day return policy starts on the order date and they could not accept the return either for refund or store credit, the manager was extremely rude as was the customer service line when I called. This is absolutely ridiculous. How can they start a 30 day return policy from the day you order it? Absolute worst customer service.

I recently purchased 2 items online from Express. I was aware of the 30 day return policy. I purchased the items on 5/24 & went to a store to return on 6/29. I was told that I was passed the return date as apparently the return policy is 30 days from the ship date of their warehouse. I don't even think that is legal since if it is not in my hands until 5/31 how am I going to return it.

Very disappointed with my experience. The staff had a poor attitude. The return policy is extremely inconvenient. I won't be shopping at Express again.

Paid my express card off back in December, well, Express decided they want to charge me $2 every month and then a late fee for not paying the $2 that I didn't even know they were charging me because I paid the card OFF! now they will only remove 2 late fees. Unbelievable, I will definitely be canceling and never shopping there again. They also changed their app which no longer works with androids so I couldn't even check my account the last few months. No every one has iphones! Get with technology and stop charging $40 late fees when a payment is only a day late!

Lack of flexibility for returns despite manufacturing error in make of clothing. No exceptions or willingness to work with customers.

Years ago, someone tried to charge over $1,000 to my Express account. I caught it and Express took care of it, which I appreciated at the time.

Now, I’ve had another issue—and this time, Express has been completely unhelpful.

I ordered a dress two weeks ago. Instead of being shipped to me, it was sent to the same address in Miami that the fraudster from years ago had used. I recognized the strange street name right away and contacted customer service immediately.

They told me there was nothing they could do and that I should call UPS. I’m not a logistics expert—this was their mistake, not mine. The package has been floating around Miami ever since, and I’m stuck in a loop between Express and UPS, with neither taking responsibility.

Bottom line: Express sent my order to the wrong address, one connected to a past fraud case, and refuses to fix it. I’m still waiting, still frustrated, and very disappointed in how this has been handled.

I received two pairs of pants in the same size, same line. One fits, one is 3.5 inches too long. The one that fits, the hem came loose after 1 wear. But I have to pay them to return their defective products because they closed all their stores within 3 hours from me.

RUN AWAY! DO NOT BUY FROM EXPRESS!

I had items in my cart. They posted a sale that ended at midnight. Their site was conveniently down the entire day. I tried several times to place my order throughout the day. The next day the sale was over so it was not honored when I tried to check out for the 15th time. I contacted CS, even after I told him the entire situation he kept me on the phone sending me through steps and asking for all information to place the order. Then when I mentioned that the order was not reflecting the sale price he said oh that sale is over. Like seriously!? That was the entire reason I called and explained it to him. So frustrating then tried to reach out to CS on chat it was just as frustrating with absolutely NO help just wasting more time asking for information just to say the same thing. I spoke with 3 separate people because it kept cutting off the conversation. THEY DO NOT HONOR SALES THEY ADVERTISE. And will waste your time. I like the clothes. Just not CS or there bad business practice. Buyer beware

I made a purchase totaling $320.00 and unfortunately had a very disappointing experience. The box arrived broken and open, and some clothing items were missing from the package. This is completely unacceptable for a store like Express. I expect a prompt response.

Hola, realicé una compra por un total de $320.00 y estoy muy decepcionada con la experiencia. La caja llegó rota y abierta, y además me faltó ropa en el pedido. Esto no es aceptable. Necesito una solución urgente. Espero su pronta respuesta.