Exquisite Timepieces Avis 

Came across ET while watching my favorite youtuber RandomBob. He talks highly about this store and they also had great Google reviews so decided to go for it. Everything from selecting the watch to receiving it in my hands was a super smooth process. Highly recommend!

I am still stunned by their customer service. My order was actually handled by the CEO(Time) himself and it shows their dedication to customer as a business. 5 stars by me.

Their staff is highly informative and makes you feel like at home. The best part is they keep a consultative approach rather than strictly selling you stuff, which is a rare quality to find!

I purchased a watch through their website, and Kenza was assigned as my "timepiece specialist." Upon receiving the watch, which was supposed to be brand new, I noticed immediately that the watch had a misaligned bezel, there were many scratches on some of the polished surfaces, and protective stickers were missing. Clearly, this was not a brand new watch without defects. I took photos and sent them over to Exquisite Timepieces so that I could initiate a return. There was no response until a few days later, when I received a passive aggressive response about the watch definitely being brand new and straight from the factory when they sent it to me. After emailing them to state the contrary yet again, I finally got a return form to fill out. Now the watch is back with them. Upon receipt, I received a few unprofessional emails from Kenza, and no further word from their returns department. I can only hope I receive my refund soon, or I will be opening a dispute with my credit card company.

Mr. Juan was very polite and professional from the start! i had ordered an Oris for my better half and was unsure if would reach well in time for our anniversary. They were kind enough to expedite the order and shipping was blazing fast

I was interested in slightly Pre-Owned unloved mid tier Seiko. I was informed that the model I wanted was already sold. Kenza underpromised over delivered on new stock at very reasonable price. Quick and painless shopping. I am really surprised how much of a range in products they sell from low end to higher end brands they sell. Could this be your one stop shopping place. Good thing I found out about this place on YouTube. I think I found a new source for my eclectic taste in watches. I think I will have to visit this place when I make it out to east coast!

I just received a pre-owned Hublot I ordered via their website. The order process and communication were a breeze! I can't speak highly enough of Evan who kept me in the loop throughout the process. Got a great deal and the watch is in mint condition

I have bought 2 Zodiac watches from them. 1st one no issues. 2nd one does not hold the power reserve. Right after I got it and noticed the issue I reached out to the company and my "personal rep" who tells me in every email that the "greatest compliment he can receive are referrals". Wish he was as motivated to help me get the watch repaired as he was to get me to provide referrals. Not even close. Nothing but empty promises from him and the CEO of the company regarding communications. Being told "he'll contact you by end of today" - never happened. "I'll get back to you very soon" - never gets back to me. After weeks of trying to get some type of assistance with the repair I was finally sent the information. The information includes the fact that, even though the watch is brand new and just received, I am supposed to pay the shipping to get it repaired. Thanks anyway but I have enough other choices of watch dealers who actually care about their customers, keep their promises, and stand behind their products.

Bought three watches new total of d13.500 kept all of them. Bought one returned it told me I was flagged and Jenya said any watch I purchased had to be paid in advance no returns allowed/ Terrible customer service Bought 4 other watches totaling 20K form another AD and was thrilled. Neve buy form this chinzy organization

I purchased a Nivada Grenchen watch a few days ago and received it today. The watch is exactly what I expected. Stefano the sales associate was accommodating in providing me with the information I requested. Once I paid, he ensured that the watch was shipped to me right away. I am not sure that I would buy a used watch without seeing it in person, but I would buy a new one from them again.

Purchased an inexpensive watch, $1200. to use for biking, swimming, hiking, camping this summer. Out of the box it would not wind. After speaking with Exquisite Timepieces they said they could send it in for repair, 9-13 weeks. I was thinking maybe a quick replacement would be possible, but no out of the question. After sale service less good than Walmart

Exquisite was advertising a used watch (retail $1600) with a scratched bezel for $800. I emailed asking for better pictures but got no response even though automated message says you will be contacted within 24hrs. They did raise the price from $800->`$1600 within 24hrs though... retail price for a used, scratched watch!?

I had a great experience with Exquisite Timepieces of Naples. As I usually prefer to purchase from a local retailer, it was a new experience trying to find the watch I wanted at a great price without being ripped off. After a long search, I came across the Omega, Seamaster Planet Ocean 600 m chronograph I wanted on their website and at a great price. I worked with Joseph and he was patient with my many questions, sent additional photos and followed up promptly. After some thinking, I decided to take the chance and purchase the watch. I couldn't be happier the watch came to me within a couple of days, and it looked like a brand new watch...beautiful! The original box and papers were. I've already started to look for my next watch, and Exquisite Timepieces will be my go to place to find it.

I purchased a watch a few months back and was not happy once I received it. I contacted my sales advisor to inquire about an exchange/return but was told that the Company does not accept returns. According to the website there is a 7 day return window but was told otherwise. Buyer beware, please do your research before purchasing any watches from this Company. Shame on me for not looking into this store before buying a watch from them. BTW, my watch does not keep accurate time at all. I am now stuck with and paying for an item that I am not happy with.

Contacted ET multiple times regarding a trade/purchase. Never got any help. All they could do is request the same info that I had previously supplied three times. As a long term customer, I was disappointed, to say the least. Sent a letter to one of the owners. No response. I shall not be shopping/ trading with them again and will advise others of the disappointing experience I had.

Top notch customer service. Robin was very knowledgeable, considerate, and helpful. Professional and tidy website with a vast selection of luxury watches. They also sell pre-owned watches at reduced prices. The watch arrived in perfect condition. I am very happy with this watch purchase.

When you are ready to graduate from Rolex, this brick & mortar watch store, with a large internet following, is for you. They are not some shady “gray” dealer that has NO INVENTORY and has to call around to get a watch. They are an authorized retailer of some of the most respected and well known watch brands in the industry and some new, revolutionary brands as well. If they don’t have it, they will order it straight from the manufacturer. I just bought a Blancpain Fifty Fathoms Quantieme Complet new, with a full manufacturer’s warranty at a great price. Trade ins are welcome and are very fair. So if you are ready to leave the waiting list and poor customer service of certain Rolex AD’s and their complicit secondary dealers, give these guys a call. Be ready to buy swatch and be treated with respect and great customer service.