EZ Prep Avis 2

Literally one of the worst experiences I've had with a company in a long time. Their overly complicated, proprietary inventory management system is anything but user-friendly, and the same could be said for their customer service staff. I wasted so much time and money by choosing them... it's my biggest mistake & regret since starting a book resale business.

This company is fraudulent, extremely dishonest and cannot be trusted. They are being investigated by the police. Having worked with them for a couple of years where they regularly lost or misplaced my stock I had one last import that I was trusting them with. 4 October I paid them over $35,000 for a duty payment to US customs for three containers from China. This was requested extremely early in the process and some 15 days before the ship was due to dock. I was suspicious but paid anyway. John (the chief crook there) failed to submit the right paperwork in time and the three containers were impounded while one was examined. At this point I decided to not go through with having the containers delivered to this company and directed them elsewhere. As a result of John's incompetence and being totally out of his depth with this business the containers were not pulled from the port when available and I had to pay a further $20,000 for storage and exam fees. With the containers well away from him and his incompetent warehouse manager Martha I felt that I could relax as I had dodged a bullet. Friends of mine were regularly telling me that their stock was mis-labelled, lost and that hugely inflated invoices were being raised with threats to not move the stock until paid. However, this was not to be the end of their dishonesty and fraud as I was sent a penalty notice from US Customs and then a few weeks later a second one. It turns out that the crooks had kept my $35,000 to prop up their weak cashflow and had not paid the money over to US Customs. The penalty notice was for $100,000 plus the outstanding duty payments. Despite assurances from crooked John and his whimpering sidekick Jerry that as late as last week that they were going to customs to sort out their mess they have not done anything. They don't have the money. They are broke and about to go bust. If you have stock with them get it out as soon as you can at any cost. Their ship has sunk, hopefully without your stock or money.