EZ Living Interiors - Sandyford Avis 

I had an excellent experience at the Sandyford location of EZ Living Interiors, thanks to Gillian.

From the moment I came into the store, she was patient, knowledgeable, and genuinely helpful. She took the time to explain the different products and options available and was extremely well-informed about everything in the showroom. I never felt pressured and always felt that she was focused on helping me find the right solution for my needs.

What really stood out was her customer service after the initial purchase. About a week later, (American here) I discovered that my European mattress that I moved with me from Amsterdam would not fit a UK/Irish bed frame. Gillian was incredibly understanding and helped me amend my order without any hassle, and added a new mattress. She was fair, professional, and went above and beyond to ensure everything was processed properly.

It's rare to find someone with such a strong combination of product knowledge, patience, and commitment to customer satisfaction. I would highly recommend Gillian and the Sandyford team to anyone shopping for furniture.

Thank you again, Gillian, for all your help!

⸻

UPDATED JULY 6, 2026

Unfortunately, I have to update my review based on what happened after delivery.

After the mattress was delivered, it didn’t feel like the mattress I had tested in the showroom. After my first night sleeping on it, I woke up with significant lower back pain. By the second night, I contacted the store because I genuinely believed I had received the wrong mattress.

During the process of trying to resolve the issue, it emerged that there had been a display mislabeling error, and I was also told that the showroom had since been rearranged. While I appreciate the store acknowledging there had been an issue, the resolution process has become far more difficult than it should have been.

I’ve now made multiple trips to the Sandyford showroom, spent time during work hours on phone calls and emails, and I’m still trying to identify the mattress I originally tested. The mattress I remember had a beige (cream) border, a square-patterned top, and a thick foam comfort layer. It does not match the mattress I’ve since been shown in photos, and I’m now being told another trip to the showroom is needed to identify the correct mattress.

What has been most frustrating is that the burden of resolving this has largely fallen on me. I recently relocated to Dublin, don’t have a car, and am trying to balance work while setting up a new home. I also work late evenings with colleagues in the U.S., and my weekends are already committed to appointments, deliveries, and other responsibilities that come with relocating. Travelling repeatedly to Sandyford isn’t a minor inconvenience, yet I’m now facing a 4th trip because of an issue that wasn’t caused by me.

What has been particularly disappointing is being told that a refund isn’t an option if I can’t return to the showroom. Given the circumstances, I had hoped there would be more flexibility. While I understand the store needs to verify the issue, it feels unreasonable that the only path to a resolution depends on me making repeated trips to resolve an error that the store has acknowledged. I also don’t believe I would have learned about the display mislabeling had I not returned to the showroom after the mattress caused me pain. While I will try my best to return to the store, I don’t know if I can because of my schedule.

I also found the communication disappointing. Although everyone has been polite, I often felt that my emails weren’t being fully read, as I repeatedly had to explain the same details about the mattress I tested. That made an already frustrating situation even more time-consuming and left me feeling that my concerns weren’t being fully addressed.

Gillian remains outstanding, and my original experience with her is exactly why I initially left a five-star review. She was knowledgeable, professional, and provided exceptional customer service. Unfortunately, the way this issue has been handled after the sale has significantly changed my overall impression. I hope EZ Living reviews its showroom labeling procedures and after-sales resolution process so future customers don’t have to go through the same.

If you’re an expat that has recently relocated and not close to an EZ living location, you might be better off looking for a furniture store close to your area.

Had a great experience with Kieran Mason in Sandyford who guided me through buying a bed, mattress and couch for my new home on 2 separate visits.

Excellent service by Gillian
Extremely helpful

Fantastic selection. Found exactly what I wanted with the advice of Matthew C. Colour size price all told excellent.

Great experience helpful

Staff in store were very friendly and knowledgeable. Sofa was delivered and installed perfectly on time and with the least of bother by Adam and Val.
A great experience all round !!!

Sean Kelly is a 10/10 employee and deserves an immediate raise.

We had great service from Dave Cullen, showed us allot of options and was very helpful.

Great customer service

Helpful and patient staff. Gillian was amazing in particular and helped me find exactly what I needed.

Amazing customer service! Very helpful, patient, and Michael Olanrewaju answered all my questions. A great experience from start to finish.

I had a great experience in the Sandyford store. It's huge with lots to choose from. We got great advice from Sean Kelly who was super helpful and went through so many different options for us and gave great tips on how to choose furniture that best suits our lifestyle and home.

Sean was great! Super helpful.

Maïté made our experience very very good, clearly explained the delivery vs pickup options and all what we asked about and more about the range of available products. This helped us to make a swift choice and so we are very happy with the purchase.
Thanks for providing a great customer experience.

I visited the store this evening and was helped by Sean Kelly who was so knowledgeable and helpful. I was really impressed with the stock EZ living held but most of all with the service I received from Sean and I’m absolutely thrilled with my new couch. I’ll be returning here to furnish other parts of my new home.

I received great service from Vivienne and Michael. They were very patient and helpful.

I gave up trying to buy online, so rang the shop in Sandyford. Such great service.

Sean kelly from sandyford beacon branch was brilliant — he explained everything about the available deals and offers in a simple and straightforward way. No pressure, just honest and clear guidance. A true professional and a pleasure to deal with.

Sean Kelly was fantastic to deal with — he explained all the sales options and offers clearly and covered every aspect without leaving any questions unanswered. His product knowledge and friendly approach made the whole experience smooth and stress-free. He was patient, professional, and genuinely helpful throughout. I would highly recommend Sean to anyone looking for straightforward and reliable sales guidance.