Formula One Autocentres - Bedford Avis 

Quite disappointed. As a none mechanic I have to trust that the people I go to are honest and do a good job to ensure my vehicle remains on the road.

My first impression was good, I reported with a ‘sticking clutch pedal’ at 56000 miles and wasn’t surprised to hear I needed a new clutch assembly. Later I was surprised to hear that I needed a duel mass fly wheel replacement to - essential apparently and cost a total of just over £1800. A kick - but accepted based on trust

Roll forward 4 weeks and I’m reporting at another garage (local to home) for an MOT - only to be told the clutch is making terrible noises. Not wanting to be seen off I took it for a second opinion who confirmed the likely hood that the car would brake down. Great!!

Off to a Ford specialist I go. This time a different story - upon inspection the original clutch repair had been completed badly and they couldn’t understand why the additional work had to be done at all (mass fly wheel) - apparently it’s only 6 pins and not much time. True to their word I was out of the garage in 45 minutes with a new clutch and a report listing all the faults - which included missing dowels, cross threading and misalignment - all of which would likely cause more problems

After a new £700 bill from the second garage I obviously reported this to Formula one for their action. Some 2 weeks after retuning their clutch I have heard nothing other than a call I made to be told I should have had a report at the end of last week - still nothing

My consumer rights outline that should I complain then action should be taken in a reasonable time - should this not occur then i have every right to ask for a full no questions asked refund. I guess that’s the only option left to me

Honestly - I couldn’t recommend, it’s a shame. The staff seemed good at the time but the workmanship and trust is not there

Cannot recommend highly enough! Great customer service, thanks Glen, superstar!!!!

Excellent timely, efficient and inexpensive level of service by James.

Great service from the team as ever - even staying late to finish the job

I have never experienced such excellent customer care snd service from a garage.
I have found this level of customer service to be consistent on my recent multiple visits.
Special shout out to Malc, Chad and Glen

Had 3 issues I needed addressing, I called up 10 minutes later I was in the garage having all 3 rectified. Customer service was exceptional from Malcom

Malcom at the Bedford branch was prompt to help, friendly, and professional.

Excellent last minute service and outstanding customer service received today from the lads at Bedford branch Glenn, Reece & Malcom 🤩

I would 100% recommend the guys at Formula One! Glen and Malcolm did the work on my car and were so informative and helpful. They went above and beyond to help me and provided all the advice needed.
I’d always go back! Excellent customer service!

Used the Bedford centre today, despite staff shortages they carried out extensive exploratory work on an electrical fault with my car, Malcolm warrants special mention as he worked on my car during his lunch hour as he was so busy and Glen is always so helpful and accommodating, I have used Formula One for some while now and will continue to do so whenever I don’t have to have MFSH.

Car booked in for full service and mot in June. Told needed new front discs and pads to pass mot so paid to get them done. Was told it might fail with the back ones. Was told they couldn’t fit in if it did fail for over a week which has never happened in the 15 years I’ve been using garage. Felt it was just a tactic to get me to pay to get them done told them to do MOT and guess what..,,. Funnily the back brakes passed without even an advisory mention. Went to use window wipers few days later. No water in system despite screen wash on the bill. Was charged £31 for new Bosch wiper blade. No mention of Bosch on it anywhere and suspect it was not ever changed.

Malcolm/Chad and team thanks so much for yesterday, aircon is superb, the support with the steering issue even just before closing was super helpful - Thank you

Excellent service - MOT booked easily on the internet, competent, efficient and friendly service. No hassles. Would recommend them.

VERY HELPFUL

Very professional and friendly at the Bedford branch. Glen kept me informed of what was needed to be done in the full service, and the cost all the way through, without pressurising me. The work was done very efficiently on the same day, and my elderly car sounds and drives so much better. Thank you so much.

Great service, good prices, all staff are friendly and reliable.

Fantastic customer service, so professional and helpful! I won’t be going anywhere else, these guys are the best!

Really good, helpful service, able to book me in quickly every time and always talk through the work needed and give good advice about my options.

Excellent service

Turned up at 2.30pm says open till 4pm staff standing around can’t be bothered made up excuse of no staff to do a tyre repair