www.factcool.com Avis 

When I contacted customer service about the delay of my order, I was met with unhelpful responses and excessive waiting times. The lack of efficiency and professionalism shown by the staff was very disappointing. After enduring long delays and not receiving a satisfactory resolution, I made the decision to cancel my order.

Finger Weg!!!

Rücksendung möglich, Erstattung leider nicht. Warte seit Wochen und es kommen nur automatisierte E-Mails, dass der Auftrag bearbeitet wird, der Rücksendeeingang geprüft wird. Gott sei dank Sendungsverfolgung und Nachweis bezahlt. Ware ist seit Wochen zurück und auch eingegangen.
Factcool nie wieder!!! Absolut mangelhaft!!

It takes a lot to get your package delivered!
I ordered some clothes on 19th February and they arrived on 4th march.
In their first email they said it would take from 6 to 8 days, but I had to send them emails after a few days to know the situation of the order...after some days they replied, saying that it would take 11 days till the package is delivered...
So, slow delivery, bad customer services...
I will not order again anything from them!

Terrible costumer service.
The goods I ordered were very bad quality so I returned them the next day. They’ve recieved (according to the post service) my returned goods more than a month ago but I still haven’t rcieved my money back.

You need to wait 3-5 days till they collect and send the goods, so it means they dont have goods in their warehouse, but they dropship. And they even add additional charge for "fast shipment" - what ****in fast if it is 3 days and the goods are still not sent out? Scammer company.

È la seconda recensione negativa che invio. Il pacco non è mai arrivato nonostante abbiano inviato email di consegna. In risposta a questa recensione mi rispondono che mi hanno inviato una email in cui devo inviare i miei dati Questa mail non è mai arrivata. Oppure mi danno un indirizzo email che però mi rimanda alla loro chat assistant che non serve a niente perché la voce mancata consegna non e contemplata
SERVIZIO PESSIMO ANCHE QUI

Totally not customer-focused. I don't recommend.

Prezzi eccezionali. I vestiti erano come nelle foto.Mi spice non poter piu ordinare.

Produsele nu sunt de calitate. Am returnat produsele, mi s-a spus ca voi primi banii înapoi în maxim 2 săptămâni dar nici după o luna nu am primit încă banii.
Nu recomand

No entiendo las malas reseñas. Porque yo hice un pedido el dia 29 de Noviembre i me lo entregaron el dia 5 de Diciembre. Eso si ai que fijarse en lo que esta disponible en almacén. La verdad que genial , repetiré !

I placed an order (20037683) several months ago, but the parcel was never delivered, and the money has not been refunded. This is the first time I've encountered such a situation, and I did not expect a well-known store to engage in such practices of stealing money from customers.

Pessimo su tutto da merce a reso e rimborsi , per non parlare del servizio clienti , disponibile ma strafottente. Non farò mai più acquisti preferisco Yoox e zalando.

Probleme mari cu facturile venite pe persoana juridica..
Atentie cand cumparati pe firma.

È la seconda recensione che scrivo questa volta per far presente che persone maleducate e arroganti come Paolo dell'assistenza clienti non dovrebbero lavorare SOPRATTUTTO con il pubblico. Mi ha scritto una mail vergognosa, offensiva, piena di scortesia e di bugie.
Ma dalle recensioni che leggo vedo che il suo comportamento sgradevole è stato notato da molti clienti.

If possible, I would give them 0 stars, even -1.

They have misleading pricing, we made a mistake and ordered. Cancelled the same day, in accordance with their internal policies, as published on their website. This was on Saturday. They packed and shipped the products on the following Monday, since we were "too late" to cancel - which is against their own policy. We received the notice about the contents being packed after 9AM, while the package was actually sent after 12PM. Their customer support does not listen at all, spouting nothing but empty words and asking us to "please understand". Nevertheless, they told us to refuse the package, which we did. Meaning, we never received it. We notified them of the same and told them to issue us the refund, which they refuse. Apparently, we need to wait approximately 4 weeks for the package to return, so they can check if the products - which we never received, never opened and so never touched - are in good condition. Only then can they issue a refund, while deducting the cost of shipping. This means that, apart from the misleading pricing, which is clearly deliberate, shipping a product after it was cancelled in accordance with their own rules, they are withholding our funds for +- 6 weeks, after which they will return them "if everything is OK", after deducting the cost of postage, which they caused themselves. Hands down the worst experience I have ever had as a consumer.

After a month of waiting, the package still hasn't arrived and there is no indication when it might arrive. I wrote to all possible contacts, for them the customer is in the last place!
Customer service useless and not at all friendly. The store works in such a way that they keep your money for months while you wait for the goods - free credit. You NEVER pay in advance!
Factcool Croatia

Ordinato un piumino da uomo tg.L . Arrivato dopo 5/6 giorni ma il prodotto è veramente di pessima qualità, anche le cuciture fatte malissimo. Dalle foto sembra tutto bello poi dal vivo delusione totale !!!

It's not scam, but they have a lot of issues. Delivery and return times are insanely slow for the EU. Delivery always takes longer than promised. I've been waiting for the last package Ive returned to reach them for 17 days now.
Their prices are quite affordable but quality of most of these clothes is straight up garbage. Several times received clothes with holes and torn parts. The way they display and advertise prices is shady. Making it look like item is always on like 80% off sale.
And they leak buyer's data to actual scammers. I received scam messages on my phone several times after ordering from Factcool. Pretending to be delivery service and asking for payment.

Buongiorno sono Giuliano Masini da Reggio Emilia Italia. Mi dispiace molto che a fine 2023 non vendiate più in Italia. Io sono un uomo dello spettacolo e utilizzo sempre abbigliamento Lee Cooper Original. Oltretutto il vostro servizio è eccellente e francamente mi mancherete molto. Come posso fare ad acquistare materiale da voi in futuro? Restando in attesa di Vostra gentile risposta porgo distinti saluti. A presto.

Insanely long delivery time, thought I'd lost both my money and package. Company seems to be under liquidation in my country..?