The staff was not as friendly as I thought they would be considering this is a new store location. I had 2 rewards and they would only allow me to use one? I earned them and can’t understand why it wo... Voir plus
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Lisez les avis des autres
I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
L'entreprise a répondu
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
I LOVE Kurt Geiger shoes and bags! I like to sparkle, so I am always able to find something on their website. The size is always consistent with each pair, and I always receive compliments when I am... Voir plus
L'entreprise a répondu
3,5
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I only received part of my order
I only received part of my order. Who can I contact about receiving the other item I paid for. My order # KGUS13960766. The charm I purchased was not part of the package.
17 août 2026
Avis spontané
My bags and slippers came way after my…
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think
I will order again
7 août 2026
Avis spontané
i’m still not able to track my package .
10 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi Alaya,
We’re sorry to hear that you’re still unable to track your package and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Such a fun site to shop!
I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purchase. My order was delivered quickly and arrived very securely packed. The bag was so pretty and is very good quality. I have quite a few bags, and this one immediately became a favorite.
11 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi LRT,
Thank you so much for your wonderful 5-star review! 💛
We’re thrilled to hear that you had such a fun time shopping on our website and found the perfect bright-coloured bag! It’s fantastic to know you found the site easy to navigate, and that your order arrived quickly, securely packaged, and in great quality.
We’re especially delighted that your new bag has already become a favourite among your collection! 👜✨
Thank you for your kind words and support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
The staff was not as friendly as I…
The staff was not as friendly as I thought they would be considering this is a new store location. I had 2 rewards and they would only allow me to use one? I earned them and can’t understand why it would be a problem to redeem both. I would have spent more money but they act like they were not in favor of the rewards program. What they need to understand is people spend money to earn the rewards, keep them spending money and remove their personal feelings. Definitely not the best service I have ever experienced
7 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi Lorraine,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience in store did not meet your expectations, particularly regarding the service you received and the use of your rewards.
We appreciate you bringing this to our attention and understand how disappointing it must have been to feel that your loyalty wasn’t recognised as expected. We’ll be sure to share your comments with the relevant team for review.
Thank you again for your honest feedback and for giving us the opportunity to improve.
Regards,
Team Kurt Geiger
Order was shipped out in a timely…
Order was shipped out in a timely manner, My purse is everything ❤️
15 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi Jasmine,
Thank you so much for your wonderful 5-star review! ❤️
We’re delighted to hear that your order was shipped promptly and that you absolutely love your new purse! It’s wonderful to know it’s everything you hoped for. 👜✨
Thank you for your support, and we hope you enjoy your new favourite!
Regards,
Team Kurt Geiger
My order was duplicated I call as soon…
My order was duplicated I call as soon as to get it cancel was told I can’t after asking they said they would call back didn’t call back so now I have to return it and hope I get my refund however the bag I’m in love but the slipper run small so I also had to return that I hope you’ll could change that system because mistakes happen and it also was not a mistake on my behalf haven’t I didn’t have money on my card it would of decline but now I was set back because of this. So I’m hoping to get my refund soon enough
6 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi TARIQA,
We’re sorry to hear about the issues you experienced with your duplicated order and the inconvenience this caused, particularly with having to arrange a return and wait for your refund. We also appreciate your kind words about the bag and are sorry the slippers weren’t the right fit.
We understand how frustrating it can be when an order cannot be cancelled promptly, and we appreciate you taking the time to share your feedback. We’ll be sure to pass your comments regarding the cancellation process on to the relevant team for review.
Thank you for bringing this to our attention, and we hope your refund is processed smoothly.
Regards,
Team Kurt Geiger
Absolutely beautiful sandals
Absolutely beautiful sandals! I purchased three pairs and I am in completely love with them. The workmanship is outstanding and attention to detail is stunning. I highly recommend!!
13 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Blair,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you love your sandals and that you were impressed with the workmanship and attention to detail. It is wonderful to know that you purchased three pairs and are enjoying them all.
We truly appreciate your kind words and recommendation. We will be sure to share your positive feedback with the relevant teams, who will be pleased to hear about your experience.
Thank you for choosing Kurt Geiger, and we hope you continue to enjoy your purchases.
Kind regards,
Team Kurt Geiger
No damage to my item and the delivery…
No damage to my item and the delivery was on time. I am a satisfied customer
3 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Savannah,
Thank you for taking the time to share your feedback with us.
We are pleased to know that your experience met your expectations. Your positive comments are greatly appreciated and will be shared with the relevant teams.
Thank you for choosing Kurt Geiger. We look forward to welcoming you back in the future.
Kind regards,
Team Kurt Geiger
I ordered two bags from Kurt and only…
I ordered two bags from Kurt and only received one bag . My experience was not good
11 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Nyellah,
Thank you for your feedback. We’re sorry to hear that your experience was disappointing. Unfortunately, one of the bags in your order had to be cancelled as it was found to be out of stock during the processing of your order.
We understand it can be frustrating to place an order for two items and receive only one. We appreciate your understanding and are sorry for any disappointment caused by the cancellation.
Kind regards,
Team Kurt Geiger
I am very disappointed with this order
I am very disappointed with this order. I purchased two items, and after waiting seven days for shipping, I was informed—ten days later, only after I reached out—that only one item would be delivered. I attempted to return the remaining item, as I do not need it without the item that was canceled due to being out of stock, and was then told I could not return it.
This appears to be a recurring issue with this company: customers place an order, pay upfront, and then are notified ten or more days later that the item is not available. During that time, the company holds the customer’s money for weeks before issuing a refund, and then provides a gift card instead of returning the payment to the original form of purchase, which in my case was a MasterCard credit card.
This experience has been extremely frustrating and reflects very poor business practices.
I have contacted costumer service via telephone and email regarding my ny refund. They do not have any information and stated I would be contacted by a supervisor via email. I'm still waiting!
This is not not first time this happens. Last time it took them 4 months to provide me with a gift card. Note that I had paid with a MasterCard cc but they refuse to refund through the original way of payment.
It's like a cycle, they post items they don't have, you pay with your credit card, they cancel your item as out of stock and then they refuse to refund your credit card and instead provide you with a gift card so you can be suck with it. Cycle repeats with the gift card.
8/12/26- Received an email early morning stating money was refunded to gift card. I checked and Gift card has a balance- $0
I replied back stating $0 balance- never received email back.
8/13/26- this morning I called customer service again and the gentleman was able to finally help. My balance was added to my gift card!
When back to the website and the item that was canceled was back in stock!!!!
OCTAVIA HIGH GLADIATOR HEEL
kgeiger
BRONZE COMBINATION
9
I reorder with express shipping and used the gift card again.
Hopefully this time they ship and the cycle doesn't begin again.
8/17/26- They canceled my order!!!
I just received the email cancelation!
And the cycle begins again!
Can someone please help me report this issue somewhere were it gets resolved. I will now get a gift card in around 4 weeks but unable to buy anything because they come back canceling because of out of stock.
PLEASE HELP
29 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Amaya,
Thank you for your feedback. We’re sorry to hear about this. We also appreciate your concerns regarding the communication, refund process, and the difficulties you experienced when trying to return the remaining item.
Please respond to the requested information or contact our customer service team directly with your order details so they can look into this for you. Your feedback regarding the overall process has also been shared with the relevant team for further review.
Kind regards,
Team Kurt Geiger
Delivery service
No. I haven’t even received my order yet. I ordered on the 7th and it’s been stuck at creating a label.
7 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Latasia,
Thank you for your feedback. We’re sorry to hear that you haven’t yet received your order.
To allow us to investigate this further, please respond to the requested information or contact our customer service team directly with your order details so they can look into the status of your order and assist you further.
Kind regards,
Team Kurt Geiger
My order is missing the purse
11 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Sasha,
Thank you for your feedback. We’re sorry to hear that your order was missing the purse. To allow us to investigate this further, please respond to the requested information or contact our customer service team directly with your order details so we can look into this for you.
Kind regards,
Team Kurt Geiger
Im am positive that I selected and…
Im am positive that I selected and ordered a 7.5 size and the way your site is it would be hard to select the wrong size. The system was glitching while I was trying to select my size as if multiple people were on the system. I was sent a size 9.5 and it is not returnable. I love both pair of shoes but, I'm only able to wear one pair.
9 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Ericka,
Thank you for your feedback. We’re sorry to hear about the sizing issue with your order and the difficulties with the website while placing your order.
We appreciate you bringing this to our attention. Please respond to the requested information or contact our customer service team directly with your order details so we can look into this for you.
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Mona,
Thank you for your lovely feedback! We’re delighted to hear that you’re pleased with your beautiful purse, the speedy delivery, and the great price. We hope you enjoy your new purchase!
Kind regards,
Team Kurt Geiger
Love the Styles!
I LOVE Kurt Geiger shoes and bags! I like to sparkle, so I am always able to find something on their website. The size is always consistent with each pair, and I always receive compliments when I am wearing/carrying Kurt Geiger products. They are of high quality and will last. I also like how fast I receive my orders.
9 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Deborah,
Thank you for your fabulous feedback! We’re delighted to hear how much you love our shoes and bags and that you can always find something with a little extra sparkle on our website!
We truly appreciate your continued support and hope to keep bringing you plenty of styles that make you sparkle!
Kind regards,
Team Kurt Geiger
Ordering with ease
Ordering with ease, the timely delivery and the quality of the product
7 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Sherrie,
Thank you for your lovely feedback! We’re delighted to hear that you found ordering easy, your delivery arrived promptly, and you were pleased with the quality of your product.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
I absolutely LOVE Kurt Geiger!!!
I absolutely LOVE Kurt Geiger!!!! High quality and fast shipping!!!! Super Classy!!!! ❤️❤️❤️❤️❤️💕💕💕💕
7 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Cristina,
Thank you so much for your amazing feedback! We’re thrilled to hear how much you love Kurt Geiger and that you’re impressed with the quality, fast shipping, and classy designs.
We truly appreciate your support and hope to keep bringing you fabulous styles you’ll love!
Kind regards,
Team Kurt Geiger
The quality prompt arrival are above…
The quality prompt arrival are above average
That is with every Kurt Geiger!
I’m hooked as my Maiden name is Geiger!!
7 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi Donna,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you're consistently impressed with the quality and prompt delivery of your Kurt Geiger purchases. And we absolutely love the personal connection with your maiden name being Geiger! 🥰
Thank you for your continued support and for being such a loyal KG fan. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
I haven’t received them yet it says…
I haven’t received them yet it says delivered
9 août 2026
Avis spontané
Réponse de Kurt Geiger
Hi Nikita,
We’re very sorry to hear that you haven’t received your order despite the tracking showing it as delivered. We understand how concerning and frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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